The Furniture Warehouse Reviews

Name: The Furniture Warehouse
Rating: 3.33

3.3 Rating 122 Reviews

57 %

of reviewers recommend The Furniture Warehouse

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3.3

Based on 122 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email

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The Furniture Warehouse 3 star review on 10th January 2023

Anonymous // 01/01/2019

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“A first class service. The staff were pleasant, the choice of furniture was wide and the prices were good. Delivery was as promised and the guys were efficient and friendly. The furniture was well packed and protected. The chest of drawers and bedside cabinets look great.”

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Posted 1 week ago

“Very good customer service very professional attitude”

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Posted 1 month ago

“I called to exchange my mattresses for softer ones. I had worked with Tori originally and when I called and asked for her she was off that day - I was a bit disappointed because Tori is amazing and I really wanted to talk with her BUT Dawn assured me that she will make it right. I was able to switch out my mattresses and order the new ones without a hitch. I have to say both Dawn and Tori were so helpful. They made everything go smoothly. Just want to thank both Dawn and Tori for a job well done.”

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Posted 3 months ago

“We found all we needed to furnish our condo beautifully. Staff all helpful and patient while we decided. Prices are excellent as well. Lots in stock.”

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Posted 3 months ago

“I would strongly advise avoiding this furniture company. The customer service was completely unacceptable. After placing my order, I experienced a delay of almost six months before the furniture was finally delivered. During that time, I sent multiple emails requesting updates and received no response whatsoever. The lack of communication was incredibly frustrating and left me feeling ignored as a customer. To make matters worse, when the furniture eventually arrived, the quality was extremely poor. The drawers are badly made and do not open or close properly, making them difficult to use on a daily basis. For the amount of time I waited, I expected a much higher standard of workmanship. Overall, this has been a disappointing experience from start to finish. Poor communication, excessive delivery delays, and substandard quality mean I would not purchase from this company again and cannot recommend them to others.”

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Posted 4 months ago

“Timely delivery of our order to a local Memory Care facility where our family member was just moving in. All went as promised and delivery and set up was very professional.”

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Posted 5 months ago

“Furniture shopping has always been overwhelming for me. Nervously I went to the Furniture Warehouse in Venice and was greeted by an angel named Melinda!! She made my shopping experience very pleasant! She was very knowledgeable and easy to converse with!! Thanks Melinda and Furniture Warehouse!”

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Posted 6 months ago

“Happy with our Sales person, Maria and the initial delivery of our pieces. However, the one piece back ordered we had to go get at the warehouse location. All of that went very smooth for 2 of us older ladies by our self unloading and getting to our 3rd floor condo. However, after we got it set up we noticed the side table was not constructed properly..so now trying to either return it, or deal with it as is and order an additional side table. i love the furniture, just a manufacturers flaw. We will see tomorrow how the whole situation turns out.”

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Posted 6 months ago

“We where very pleased with Amy at the Venice location. When we picked up our furniture it went very easy.”

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Posted 6 months ago

“Promised delivery scheduled was changed … ok.. stuff happens. We bought a whole house of furniture and an adj base for bed that didn’t work when delivered. Was told they would get it set up to be handled. Now I have to deal directly with manufacturer … big headache. Also had shelve damaged. They didn’t want to even try to help so now I’m on my own trying to deal with getting the adj base fixed. Said there delivery guy was new and he gave me bad info. Do yourself a favor and shop somewhere else.”

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Posted 6 months ago

“Ordered 2 new sofas and paid in full on 25th August in the Corby store and told 10 to 12 weeks delivery , we hadn't heard anything by 11th November which was week 11 so rang to check for delivery date and were told they would chase it up with the supplier , got a call back on 14th November 3 days before the 12 week deadline to say our sofa wont be coming as there was supplier issues , we asked for a full refund and have had to chase it up this week and it was finally authorised yesterday afternoon 20th November but not back in the bank you We understand that things can go wrong but to fully pay for sofas and then get told they aren't coming 12 weeks later is very very poor”

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Posted 11 months ago

“Came to TFW in Corby on the 1st Nov, Phil and Rob was excellent and their knowledge was great. Lovely service by both would highly recommend the store. Elaine C”

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Posted 1 year ago

“As a customer when I visited the store, Jason approached me then ask few question, after going to other stores, I find the right king size bedroom set. No pressure or upscale, just a pleasant atmosphere. Few days later the delivery was done at my convenience. Great white glove service. The same day after delivery Jason called and asked me if I was happy with my purchase. Yes indeed. Thank you for a pleasant stressless purchase.”

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Posted 1 year ago

“My associate Shellie Wright was very nice and helpful ! Delivery was on time and the furniture is wonderful .....”

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Posted 1 year ago

“I was going to leave a bad review, but there are so many bad reviews without any response from management it seems pointless. They don't even thank the 5 star reviewers.”

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Posted 1 year ago

“Worked with us on a return. No problems”

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Posted 1 year ago

“i would avoid this company at all costs. we ordered a TV surround back in january and we have had to chase them constantly to find out when it was being delivered and when it did finally come, 5 months later it was ex display and covered in scuffs. It took me a further 2 months of constant calls to try and get it exchanged and when it was exchanged the delivery men refused to unpack and take the cardboard even though this was promised, and when i say cardboard it took us 2 trips of a full car to get rid of it at the tip. you can only speak to a store manager, the customer service team are a joke as again all communication is via the store manager and the so called directors are also untouchable. we have purchased 2 large items from this company over a 2 year period and spent a lot of money with them and both times had nothing but issues, therefore i would never spend another penny in these shops. The sales staff are lovely at the time of purchasing but don't be fooled they are full of broken promises and all they want is your money. The delivery men have on all occasions confirmed to me that they constantly have complaints from customers when they deliver items so there is most definitely a theme going on here. don't waste your time or effort with this company they are poor and how they are still in business shocks me”

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Posted 1 year ago

“Lacking any form of customer service, maybe they only actually work one day a month? I was ignored for over a week on 2 occasions (1 reply I’m still waiting for, even though delivery has been made in the meantime). I ordered 2 items, 1 was a pre order with up to a 2 month wait and one stated 10 days until delivery… perfect for what we wanted!!! But they decided to push back the 10 days item until delivery item to the 2 month item delivery date without even mentioning/asking. That was a painfully difficult conversation via email, the person (when they decided to respond) really couldn’t understand me and my frustration. In the end it was sorted and the item arrived roughly 2 weeks later than expected. The second item was due BY the end of May, 31st of May came around and still no communication from The Furniture Warehouse. I wrote an email and am still waiting for a response. Our last item was delivered nearly 2 weeks later than advertised. The only good thing about our experience is that we really like the furniture.”

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Posted 1 year ago

“Terrible store. I ordered a coffee table and nest of tables on 2nd April. I eventually received the coffee with a crack right through the leg and despite numerous emails have received no response. The nest of tables are yet to arrive after 7 weeks and I suspect they never will!”

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Posted 1 year ago

“I ordered garden furniture and was promised delivery would be in 7 to 14 days as the furniture was displayed on shop floor. This was on the 26th April. It is now 14th May and I have not received my furniture or response to my emails enquiries. I have today rang the store (11.14am) and was promised a call back in 10 minutes. Two hours later I call back to be told that they were waiting a response from delivery team. At 17.38 I finally get an update: I am told that hopefully my furniture will be delivered either the 20th or 21st. However this is not guaranteed!!! But they are very sorry, because they are outside their contractual agreement. I will not buy from this store again and would not recommend. Let’s see if I do actually get my furniture next week. 25/26 days after order. Not good enough.”

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Posted 1 year ago

The Furniture Warehouse is rated 3.3 based on 122 reviews