The Furniture Warehouse Reviews

Name: The Furniture Warehouse
Rating: 3.26

3.3 Rating 107 Reviews

56 %

of reviewers recommend The Furniture Warehouse

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Metrics

3.3

Based on 107 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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The Furniture Warehouse 3 star review on 10th January 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My friend Paul Ryan bought a reclining sofa and chair the end of October 2021 from Furniture Warehouse in Ellenton from a salesperson named Janice. The furniture came with a one-year warranty, and I bought the extended three-year warranty. In Oct 2022, I called the store and told them about a problem with my sofa, I was still in my warranty period for the furniture, as it wasn't delivered until the first week of November. A service person came the day before Thanksgiving and said he needed to order some parts and a new cushion, he also said he would have it fixed by Christmas. Well, mid-March 2023 it was finally fixed but still not right and to our satisfaction, and no new cushion. The owner, Stephanie has told me it's not under warranty and said it's been 19 months. I reported the problem with in the first 12 months. YES, it should still be under warranty. I have asked Stephanie to call me at least three times to talk about my sofa under warranty. Stephanie hasn't called me back to talk about the problems with my sofa. The cushion is really sagging and looks terrible. They keep telling me it's not covered under warranty. Their warranty is no good, their customer service is really bad, and the owner really doesn't care. I don't recommend anyone buying from Furniture Warehouse they deceive you and don't stand behind their furniture or warranties. Not a good place to buy furniture.”

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Posted 2 years ago

“They have a great selection in the stores and the sales people are very polite. The delivery went very good and helpful. I have recommended the store to many of my friends.”

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Posted 2 years ago

“I purchased living room furniture and was very happy with the service, delivery and the furniture. I went back and bought two lamps and when I took the covering off one of the shades I noticed there were spots on it. They replaced the shade with no problem.”

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Posted 2 years ago

“My name is Diane. Vicky Manning greeted me at the entrance of the store. I told her the 2 pieces of furniture I was looking to purchase. She directed me to the areas and let me roam around without following me everywhere, which made me feel comfortable. I was concerned about the size of the furniture I found and Vicky got a tape measuring and took time to measure the furniture. I took pictures of the furniture to take home with me and I told her I would be back in a few days if I thought the pieces would work in the area they were going to be placed. I came back and bought one piece and decided on a more expensive piece for the second piece of furniture. I have them home now and I couldn't be happier. Besides Vicky I have to give a great review to the two guys that delivered the furniture. The two men were super friendly and very professional. I was very happy from my first experience with Vicky to the end with the delivery. Thanks for the great experience. Diane Wilner”

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Posted 2 years ago

“Our salesperson Patty was extremely nice and helpful not pushy at all. Very happy with the price and selection we will be back next time we need more furniture delivery personnel we're very polite and efficient”

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Posted 2 years ago

“Bonito lugar buena atencion pero mala calidad”

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Posted 2 years ago

“I have bought several pieces of furniture and accessories over the years. Sales staff have always been helpful and not high pressure. Their prices are reasonable and they have a good selection of coastal style. Unless an item is out of stock delivery has always been within a couple of days. I have recommended many friends and will continue to do so.”

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Posted 2 years ago

“Very bad experience as we wanted to return a sectional that we were not happy with and we were willing to accept the 15% restocking fee to pick out another item. They would not accept the return as they said there was a hair on the cushion. When I called to discuss the situation I was told by their representative ( Georgie } that I could keep my dog hair filled sofa and she proceeded to hang up on me. I should mention that I was respectful at all times and she still acted this way.”

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Posted 2 years ago

“When the salesperson is hoping to make a sale they could not be any nicer. Jump through the hoop for you. Once the sale is closed & delivered SO IS customer service, directing issues to management. All doors are closed….you try to contact salesperson…you are able to connect several times. Then you are ghosted. My daughter’s husband passed away suddenly August 17, 2021 One year ago. Short time later my daughter & her son was purchasing a few pieces of furniture from this company. She found several pieces she liked….Salesperson wrote up the order. My daughter was please & looking forward to delivery. When delivered the furniture was acceptable, but there was a missing $600 ottoman. My daughter has tried relentlessly to get this issue resolved…She has been spinning on a merry go round for ONE YEAR!!!! They said, it was delivered!!!! No way was the ottoman delivered. My daughter is still grieving the sudden loss of her husband….& can no longer participate in a salesperson, delivery service & managements unethical means of customer service who protect one another's back!!!! I am a Professional Interior Designer & when I see how my daughter has been treated. I lose total disrespect for a Business like this particular one. All there concern is making a sale, the closing of sale & delivery. After that screw the customer & where is customer service (head in the sand) management looking for the year end total sales….she wants to look good to her bosses. All my daughter wanted initially was the ottoman. NOW she wants a CASH REFUND!!!! When you choose to shop at a business such as this BEWARE you may get a deal on furniture. If there is an issue damage, wrong color, item missing FORGET any RESOLVE….In my business & most other reputable businesses customer is right & issues are resolve. There are way too many stores such as this one who aren’t really concerned about their client base & exceptional customer service for repeat customer’s. I am certain there may be some repeat business due to the fact that particular client has not experienced problems of any type…. If so you would be hearing about it. I am going to proceed with legal action against this company regarding their unethical business & customer transactions…. Would anyone else like to add their name & issue with this Company. So sad when a national business company not accept customer’s complaint & take some type of action to satisfy customer. Not to put road blocks up by ghosting or vanishing into thin air!!! Unbelievable!!!!! You may have a conflict which is resolved professionally & quickly to customer’s satisfaction…..never experience this type unethical business practices & such poor customer service & human resource management at a higher end home furnishing store.”

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Posted 2 years ago

“The staff was amazing. Purchased on a Sunday was delivered on Tuesday. So very very polite and friendly. Would recommend highly. Will be going back for sure.”

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Posted 2 years ago

“My wife and I purchased a bedroom suite August 6th and are extremely satisfied. The furniture is made very well, beautiful, and was delivered with professionalism and great customer service. Thank you we are very pleased!”

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Posted 3 years ago

“Corporate needs to answer to their customers don’t leave it up to your store employees to handle it but corporate corporate. Venice Florida store and doing business with them for many years. Homes will slow down And the furniture store will take a hit. Store will take a hit so corporate take care of your customers so they come back to you corporate. Last Saturday I bought a bed king size bed my second one that I bought the blonde she knows who she is told me that she was going to take my old mattress she told me sign here sign here sign here. Because I’ve been a customer with you for so long I trusted the Blonde they didn’t deliver my mattress on Thursday of this week when they were supposed to I never received a phone call I had to call them and they delivered my mattress today so I like it yes ideal am I happy with my mattress yes. She also told me that they were going to deliver on Thursday of this week which they didn’t I had to call them and they delivered today. When the guys dropped it off they did not take my old mattress. Yes I understand sanitary put it in on the truck the blonde didn’t tell me that why didn’t I ask the blonde because I trust the store because I’ve been doing business with you for so many years next time I will not trust the store so you lost my trust. Corporate you see my text go and look and handle how you think you should. I guess it’s just better to shop online good luck with your store.”

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Posted 3 years ago

“We were just at the Tamiami Furniture Warehouse showroom. Ryan was amazing and went out of his way to show us our options. Ryan was well versed in his inventory and was very helpful in measurements and delivery options. He was even willing to hold our pictures until closer to our move date which was a nice option!! It was our first time there and we were SO impressed with the selections!! Thank you Ryan!!”

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Posted 3 years ago

“Best place to shop! Great prices, customer service was amazing even delivered it for us.”

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Posted 3 years ago

“The Furniture Warehouse is a decent store and prices as I have purchased items there for a few years now BUT I will Not purchase any thing else. When things go wrong this company does not stand behind their product. They will not offer any customer service as its their company policy. All they could do is offer me a $50 in store credit which is useless to me. Spend a little more and purchase furniture from good people that stand behind their product.”

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Posted 3 years ago

“I would have given 0 stars except you need to give 1 star to proceed. We purchased a reclining sofa and my husband now has an issue with his legs and cannot use the recline feature. We asked about exchanging this sofa for a regular sofa and was told by the St Catharines manager Jamie that they offer a 72 HOUR exchange. I had sent 3 emails and never heard back but when I sent a message on fb they got back to me. We will NEVER shop at this store again!”

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Posted 3 years ago

“What an absolute fabulous place to shop especially the Centurion branch, very helpful and competent staff. Products are of very good quality, excellent service especially Leah and Willem. The delivery guys are also very helpful and I have to mention the driver Eddie who goes the extra mile, great job guys”

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Posted 3 years ago

“The product colitis not as advertised in their media, nor the color of the showroom item. Of course there No policy to help the customer resolve the issue but by giving a store credit and a 15% restocking fee. Let alone the cost of delivery. How about taking it back free, fixing your advertising, changing your floor model, or correcting your paint or your product. The white table is yellow cream”

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Posted 3 years ago

“Nick at Furniture Warehouse on Washington Blvd did a excellent job. Delivery was great.Very friendly. One thing, didn’t look at invoice, thought pillows included, charged 150.00 for 2 of them. Will be returning hopefully.”

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Posted 3 years ago

“Sales person was helpful. No pressure. Price was fair. No complaints.”

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Posted 3 years ago

The Furniture Warehouse is rated 3.3 based on 107 reviews