The Furniture Warehouse Reviews

Name: The Furniture Warehouse
Rating: 3.26

3.3 Rating 107 Reviews

56 %

of reviewers recommend The Furniture Warehouse

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Metrics

3.3

Based on 107 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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The Furniture Warehouse 3 star review on 10th January 2023

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i would avoid this company at all costs. we ordered a TV surround back in january and we have had to chase them constantly to find out when it was being delivered and when it did finally come, 5 months later it was ex display and covered in scuffs. It took me a further 2 months of constant calls to try and get it exchanged and when it was exchanged the delivery men refused to unpack and take the cardboard even though this was promised, and when i say cardboard it took us 2 trips of a full car to get rid of it at the tip. you can only speak to a store manager, the customer service team are a joke as again all communication is via the store manager and the so called directors are also untouchable. we have purchased 2 large items from this company over a 2 year period and spent a lot of money with them and both times had nothing but issues, therefore i would never spend another penny in these shops. The sales staff are lovely at the time of purchasing but don't be fooled they are full of broken promises and all they want is your money. The delivery men have on all occasions confirmed to me that they constantly have complaints from customers when they deliver items so there is most definitely a theme going on here. don't waste your time or effort with this company they are poor and how they are still in business shocks me”

Helpful Report

Posted 1 week ago

“Lacking any form of customer service, maybe they only actually work one day a month? I was ignored for over a week on 2 occasions (1 reply I’m still waiting for, even though delivery has been made in the meantime). I ordered 2 items, 1 was a pre order with up to a 2 month wait and one stated 10 days until delivery… perfect for what we wanted!!! But they decided to push back the 10 days item until delivery item to the 2 month item delivery date without even mentioning/asking. That was a painfully difficult conversation via email, the person (when they decided to respond) really couldn’t understand me and my frustration. In the end it was sorted and the item arrived roughly 2 weeks later than expected. The second item was due BY the end of May, 31st of May came around and still no communication from The Furniture Warehouse. I wrote an email and am still waiting for a response. Our last item was delivered nearly 2 weeks later than advertised. The only good thing about our experience is that we really like the furniture.”

Helpful Report

Posted 2 months ago

“Terrible store. I ordered a coffee table and nest of tables on 2nd April. I eventually received the coffee with a crack right through the leg and despite numerous emails have received no response. The nest of tables are yet to arrive after 7 weeks and I suspect they never will!”

Helpful Report

Posted 3 months ago

“I ordered garden furniture and was promised delivery would be in 7 to 14 days as the furniture was displayed on shop floor. This was on the 26th April. It is now 14th May and I have not received my furniture or response to my emails enquiries. I have today rang the store (11.14am) and was promised a call back in 10 minutes. Two hours later I call back to be told that they were waiting a response from delivery team. At 17.38 I finally get an update: I am told that hopefully my furniture will be delivered either the 20th or 21st. However this is not guaranteed!!! But they are very sorry, because they are outside their contractual agreement. I will not buy from this store again and would not recommend. Let’s see if I do actually get my furniture next week. 25/26 days after order. Not good enough.”

Helpful Report

Posted 3 months ago

“Horrible experience!”

Helpful Report

Posted 4 months ago

“I was very disappointed with customer service esp. our sales associate who btw is the store manager. South Sarasota. Actions speak louder than words. Had to call multiple times to have our entire order correctly delivered. Would never shop here again.”

Helpful Report

Posted 9 months ago

“Stay away ! Spent over $5k over 3 months ago and still have not received $1600 worth of furniture. From the salesman to the supervisor to the customer service, all they do is lie. They will never return a phone call. Only option left now is small claims court.”

Helpful Report

Posted 10 months ago

“Went in to buy a love seat to match our couch because the cushions on loveseat turned a black color from dye from pants I suppose. The sales associate offered to get us cushions for the loveseat so we were thrilled with that and ordered them and paid for them. This was in June. We were told it would be a couple of weeks. We just received the cushions today and it is October 3.. Went to the store a few times and was told well I did you a favor and when they come in, I’ll call you. no one would track the cushions. No one would find out where they were so eventually in September we went to the store talk to the store manager, who was very nice and said we could deal with him from now on and he ordered them for us and we got them today. . we furnished our house from this location when we first moved to Venice and we were happy with everything and the treatment we got when we inquired about the cushions or went to the store to find out if anybody could find out where they were really really bad so we had to go to the store manager and thank God we did because he sobbed the problem but in the meantime, we are not going back there and my brother just moved here and he will not be going there and he has a whole house of furniture to purchase, so I don’t know if they have new people since we bought everything four years ago, but this experience was horrifying. Sales associate should never tell a customer I did you a favor, that is your job and I’ve been in customer service for 30 years and if I ever treated a customer that way I would have been fired.”

Helpful Report

Posted 11 months ago

“DON'T BUY ANYTHING FROM THIS STORE!! I am beyond frustrated with the service at this store. I purchased a bedroom set back in July, and it has been nothing but a nightmare. Initially, I was promised that the bed would be delivered promptly, with the dresser and night tables following in the first week of September. However, after waiting patiently and paying for my furniture, I called today to inquire about the status of my order. To my disbelief, I was informed that due to manufacturing delays, I won't receive the dresser and night tables until the end of November—four months after my initial purchase! This is absolutely ridiculous. How can a store be so incompetent that they can't manage to deliver basic bedroom furniture on time? I am deeply disappointed with this store's lack of transparency and their inability to fulfill their promises. It's unacceptable that I have to wait this long for furniture that I've already paid for. I strongly advise anyone considering shopping here to think twice. Save yourself the frustration and hassle—I wish I had chosen a more reliable store.”

Helpful Report

Posted 11 months ago

“Mattress not delivered with the bed...still waiting 3 weeks later! Advised dates we are away and lo and behold get a call to say will be delivered while we are away! If its not here next week i am getting a refund!”

Helpful Report

Posted 11 months ago

“This company has the worst service I have ever encountered. THEY DO NOT CARE ABOUT CUSTOMER SERVICE and they do not care about keeping their promises. They messed me around with delivery dates for weeks and they do not keep you updated. One day I waited the whole day. They promised to arrive in the morning and despite promises made by the manager throughout the day, they did not even bother to show up!!! The manager promised to personal arrange the delivery but did absolutely nothing. Pathetic pathetic pathetic. I paid a fortune and I still don't have my furniture and no idea when I will receive it.”

Helpful Report

Posted 1 year ago

“We went to The Furniture Warehouse to purchase new living room furniture because we had purchased bedroom furniture and were very happy with it. Buying the living room furniture was a HUGE mistake. It has not even been a year yet and the couch has had issues from day one. Instead of them trying to keep a customer happy and to possibly return again in the future by replacing the couch, they chose to "send out a repair man to repair it" which we had to wait over two weeks for the repair on one side of the couch. The repairman said that he felt the whole couch on both ends was defective and that it should just be replaced since it was only 8 months old. They could care less. Their "Customer Service" department is not customer friendly at all either. I would steer clear of them or at least shop around before purchasing from them and we will DEFINITELY not be shopping there for anything else in the future. What we purchased is definitely NOT good quality at all and should definitely not be falling apart before it's a year old even!”

Helpful Report

Posted 1 year ago

“18th Street Ellenton, Fl Special order chair for over $700 and waited almost a year to receive the chair - told 3-6 months. We had to follow up many times because the company didn’t contact us to give us updates. Had chair 8 months before fabric before the side seams started separating. Got the runaround, sent in photos of issues. Asked for credit or money back. They said absolutely not. The company said that this chair ‘must be a lemon’. The company sent 3 different repair people to ‘fix’ the chair but the same problem reoccurred each time. We again asked for credit or money back. The company said no way and that they were done with us and no more help would be available. Poor quality item despite the company moto of ‘the highest quality merchandise’ Nothing but a giant pain and a loss of money. Stay away - far away. Protect your money and spend it elsewhere.”

Helpful Report

Posted 1 year ago

“I purchased a console table ..had it delivered and it was damaged .took 10 days for the replacement..damaged again ..I have been waiting for the console to be collected but the van broke down today ..cannot have a refund until collected ..no head office number ..no Wisbech store number ..no issue with the staff but this is disgraceful..you took my money when purchased when I returned the second console due to damage I was told no refund via the store 7-10 days as it was a head office responsibility..no response from head office ..incredibly disappointed -unacceptable practice would never shop or advocate visiting this business”

Helpful Report

Posted 1 year ago

“Buyer beware don’t spend the money for warranty If you move warranty is voided Have tried to contact store manager have had to leave my name after 3 times in 3 days with no return calls I guess there is No customer service”

Helpful Report

Posted 1 year ago

“Worst experience ever!!! I bought a house full of furniture over a year ago.....a year full of waiting, many service appointments during the day while I work from home, damaged furniture delivered to my house and damage to the frame of my bedroom door by their delivery guys. I have an expensive desk chair that sheds ball bearing with grease on them ruining my rug they wouldn't replace the chair just the piston, 4 months to get a new piston installed and 6 months later the same problem is back! Since the chair was delivered June 2022 the year warranty is up I am left with a defective chair. I was told that if I want them to fix my damaged door frame I need to get a quote to have the work done. It is impossible to get someone to give a quote for anything these days let alone one just to fix a door frame. Why is it my job to get quotes anyway?What has happened to Quality products and Customer Service??”

Helpful Report

Posted 1 year ago

“Awful experience...the product was so defective their own service dept said...NO repair was possible!! To correct the problem, we had to pay to have it returned! UNACCEPTABLE!! No such problem at Pamaro or Kains...buyer beware!! Defective merchandise at Furniture Warehouse is YOUR problem!!”

Helpful Report

Posted 1 year ago

“Bought and paid in full for 4 pieces of furniture June 26 2023 at the Ellenton Store. Told by sales lady Jennifer Healy delivery would be July 25th July 25th came and went Two delivery guys show up July 27 with no prior notice with one of four pieces Delivered the one of 4 pieces and told us the rest will be August 10th Nobody from the store called advising us of the August 10th delay We called the store today August 4th to see if the August 10th delivery date is still good The Ellinton Store Manager said its due in at the end of August Again no notice Had we not called today we would not have known this delay My wife asked if any of the rest of our order had arrived in the store Manager said yes one pice is in My wife said for the inconvenience of this second delay you should deliver this one piece The Store manaer began his stock answer “that it is the store policy not to do this unless we charge another delivery fee” My wife asked who his supervisor was. He began to get a little cocky and said I am the store manager as though he was the top of the Management chain. My wife asked again and he got indignant that onky person anive him was the owner Said With more of an attitude Due ti his very cocky resonse I told him when our order is complete we will not be buying from them again Mr Cocky then said I guess this conversation is over and hung up I am tracking down the owner to write him or her about this less than satisfactory response from the Ellenton store so called Manager He needs serious customer service training I am not sure if this delivery delay is a ploy or a scam But this is step one of my process to ensure I get what I paid for 2 months ago. Furniture warehouse has had my money in full since June 26, 2023 and i am not stopping because some unprofessional so called Store manager got an attitude with us”

Helpful Report

Posted 2 years ago

“Still waiting for the rest of my dining set 4 chairs and a server Eric said it would be another month before I receive my purchase. First it was the end of June then the end of July and now the end of August. The set is still on the floor I wonder if they tell the customer, it would be delayed 3 months from purchase. is this a scam. Not sure if I will receive my purchase August. Very disappointed. Diane DiNatale”

Helpful Report

Posted 2 years ago

“Worse furniture I've ever bought!!! Poorly made and doesn't hold up well. I bought a complete living room set with couch, loveseat, chair w/ ottoman and a leather recliner. The recliner has had problems since the beginning and the company makes me wait months for parts for it. Finally when the parts come in I had to wait more time for a technician to come out. The parts brought were defective as well. I asked for a refund after 10 months of problems and they won't give a refund. Terrible customer service!!!! I'm sorry I ever graced the doors of this furniture store”

Helpful Report

Posted 2 years ago

The Furniture Warehouse is rated 3.3 based on 107 reviews