The Furniture Warehouse Reviews

Name: The Furniture Warehouse
Rating: 3.30

3.3 Rating 104 Reviews

57 %

of reviewers recommend The Furniture Warehouse

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3.3

Based on 104 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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The Furniture Warehouse 3 star review on 10th January 2023

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible store. I ordered a coffee table and nest of tables on 2nd April. I eventually received the coffee with a crack right through the leg and despite numerous emails have received no response. The nest of tables are yet to arrive after 7 weeks and I suspect they never will!”

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Posted 5 days ago

“I ordered garden furniture and was promised delivery would be in 7 to 14 days as the furniture was displayed on shop floor. This was on the 26th April. It is now 14th May and I have not received my furniture or response to my emails enquiries. I have today rang the store (11.14am) and was promised a call back in 10 minutes. Two hours later I call back to be told that they were waiting a response from delivery team. At 17.38 I finally get an update: I am told that hopefully my furniture will be delivered either the 20th or 21st. However this is not guaranteed!!! But they are very sorry, because they are outside their contractual agreement. I will not buy from this store again and would not recommend. Let’s see if I do actually get my furniture next week. 25/26 days after order. Not good enough.”

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Posted 2 weeks ago

“Horrible experience!”

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Posted 1 month ago

“I was very disappointed with customer service esp. our sales associate who btw is the store manager. South Sarasota. Actions speak louder than words. Had to call multiple times to have our entire order correctly delivered. Would never shop here again.”

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Posted 6 months ago

“Stay away ! Spent over $5k over 3 months ago and still have not received $1600 worth of furniture. From the salesman to the supervisor to the customer service, all they do is lie. They will never return a phone call. Only option left now is small claims court.”

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Posted 7 months ago

“Went in to buy a love seat to match our couch because the cushions on loveseat turned a black color from dye from pants I suppose. The sales associate offered to get us cushions for the loveseat so we were thrilled with that and ordered them and paid for them. This was in June. We were told it would be a couple of weeks. We just received the cushions today and it is October 3.. Went to the store a few times and was told well I did you a favor and when they come in, I’ll call you. no one would track the cushions. No one would find out where they were so eventually in September we went to the store talk to the store manager, who was very nice and said we could deal with him from now on and he ordered them for us and we got them today. . we furnished our house from this location when we first moved to Venice and we were happy with everything and the treatment we got when we inquired about the cushions or went to the store to find out if anybody could find out where they were really really bad so we had to go to the store manager and thank God we did because he sobbed the problem but in the meantime, we are not going back there and my brother just moved here and he will not be going there and he has a whole house of furniture to purchase, so I don’t know if they have new people since we bought everything four years ago, but this experience was horrifying. Sales associate should never tell a customer I did you a favor, that is your job and I’ve been in customer service for 30 years and if I ever treated a customer that way I would have been fired.”

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Posted 7 months ago

“DON'T BUY ANYTHING FROM THIS STORE!! I am beyond frustrated with the service at this store. I purchased a bedroom set back in July, and it has been nothing but a nightmare. Initially, I was promised that the bed would be delivered promptly, with the dresser and night tables following in the first week of September. However, after waiting patiently and paying for my furniture, I called today to inquire about the status of my order. To my disbelief, I was informed that due to manufacturing delays, I won't receive the dresser and night tables until the end of November—four months after my initial purchase! This is absolutely ridiculous. How can a store be so incompetent that they can't manage to deliver basic bedroom furniture on time? I am deeply disappointed with this store's lack of transparency and their inability to fulfill their promises. It's unacceptable that I have to wait this long for furniture that I've already paid for. I strongly advise anyone considering shopping here to think twice. Save yourself the frustration and hassle—I wish I had chosen a more reliable store.”

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Posted 8 months ago

“Mattress not delivered with the bed...still waiting 3 weeks later! Advised dates we are away and lo and behold get a call to say will be delivered while we are away! If its not here next week i am getting a refund!”

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Posted 8 months ago

“This company has the worst service I have ever encountered. THEY DO NOT CARE ABOUT CUSTOMER SERVICE and they do not care about keeping their promises. They messed me around with delivery dates for weeks and they do not keep you updated. One day I waited the whole day. They promised to arrive in the morning and despite promises made by the manager throughout the day, they did not even bother to show up!!! The manager promised to personal arrange the delivery but did absolutely nothing. Pathetic pathetic pathetic. I paid a fortune and I still don't have my furniture and no idea when I will receive it.”

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Posted 10 months ago

“We went to The Furniture Warehouse to purchase new living room furniture because we had purchased bedroom furniture and were very happy with it. Buying the living room furniture was a HUGE mistake. It has not even been a year yet and the couch has had issues from day one. Instead of them trying to keep a customer happy and to possibly return again in the future by replacing the couch, they chose to "send out a repair man to repair it" which we had to wait over two weeks for the repair on one side of the couch. The repairman said that he felt the whole couch on both ends was defective and that it should just be replaced since it was only 8 months old. They could care less. Their "Customer Service" department is not customer friendly at all either. I would steer clear of them or at least shop around before purchasing from them and we will DEFINITELY not be shopping there for anything else in the future. What we purchased is definitely NOT good quality at all and should definitely not be falling apart before it's a year old even!”

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Posted 10 months ago

“18th Street Ellenton, Fl Special order chair for over $700 and waited almost a year to receive the chair - told 3-6 months. We had to follow up many times because the company didn’t contact us to give us updates. Had chair 8 months before fabric before the side seams started separating. Got the runaround, sent in photos of issues. Asked for credit or money back. They said absolutely not. The company said that this chair ‘must be a lemon’. The company sent 3 different repair people to ‘fix’ the chair but the same problem reoccurred each time. We again asked for credit or money back. The company said no way and that they were done with us and no more help would be available. Poor quality item despite the company moto of ‘the highest quality merchandise’ Nothing but a giant pain and a loss of money. Stay away - far away. Protect your money and spend it elsewhere.”

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Posted 11 months ago

“I purchased a console table ..had it delivered and it was damaged .took 10 days for the replacement..damaged again ..I have been waiting for the console to be collected but the van broke down today ..cannot have a refund until collected ..no head office number ..no Wisbech store number ..no issue with the staff but this is disgraceful..you took my money when purchased when I returned the second console due to damage I was told no refund via the store 7-10 days as it was a head office responsibility..no response from head office ..incredibly disappointed -unacceptable practice would never shop or advocate visiting this business”

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Posted 1 year ago

“Buyer beware don’t spend the money for warranty If you move warranty is voided Have tried to contact store manager have had to leave my name after 3 times in 3 days with no return calls I guess there is No customer service”

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Posted 1 year ago

“Worst experience ever!!! I bought a house full of furniture over a year ago.....a year full of waiting, many service appointments during the day while I work from home, damaged furniture delivered to my house and damage to the frame of my bedroom door by their delivery guys. I have an expensive desk chair that sheds ball bearing with grease on them ruining my rug they wouldn't replace the chair just the piston, 4 months to get a new piston installed and 6 months later the same problem is back! Since the chair was delivered June 2022 the year warranty is up I am left with a defective chair. I was told that if I want them to fix my damaged door frame I need to get a quote to have the work done. It is impossible to get someone to give a quote for anything these days let alone one just to fix a door frame. Why is it my job to get quotes anyway?What has happened to Quality products and Customer Service??”

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Posted 1 year ago

“Awful experience...the product was so defective their own service dept said...NO repair was possible!! To correct the problem, we had to pay to have it returned! UNACCEPTABLE!! No such problem at Pamaro or Kains...buyer beware!! Defective merchandise at Furniture Warehouse is YOUR problem!!”

Helpful Report

Posted 1 year ago

“Bought and paid in full for 4 pieces of furniture June 26 2023 at the Ellenton Store. Told by sales lady Jennifer Healy delivery would be July 25th July 25th came and went Two delivery guys show up July 27 with no prior notice with one of four pieces Delivered the one of 4 pieces and told us the rest will be August 10th Nobody from the store called advising us of the August 10th delay We called the store today August 4th to see if the August 10th delivery date is still good The Ellinton Store Manager said its due in at the end of August Again no notice Had we not called today we would not have known this delay My wife asked if any of the rest of our order had arrived in the store Manager said yes one pice is in My wife said for the inconvenience of this second delay you should deliver this one piece The Store manaer began his stock answer “that it is the store policy not to do this unless we charge another delivery fee” My wife asked who his supervisor was. He began to get a little cocky and said I am the store manager as though he was the top of the Management chain. My wife asked again and he got indignant that onky person anive him was the owner Said With more of an attitude Due ti his very cocky resonse I told him when our order is complete we will not be buying from them again Mr Cocky then said I guess this conversation is over and hung up I am tracking down the owner to write him or her about this less than satisfactory response from the Ellenton store so called Manager He needs serious customer service training I am not sure if this delivery delay is a ploy or a scam But this is step one of my process to ensure I get what I paid for 2 months ago. Furniture warehouse has had my money in full since June 26, 2023 and i am not stopping because some unprofessional so called Store manager got an attitude with us”

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Posted 1 year ago

“Still waiting for the rest of my dining set 4 chairs and a server Eric said it would be another month before I receive my purchase. First it was the end of June then the end of July and now the end of August. The set is still on the floor I wonder if they tell the customer, it would be delayed 3 months from purchase. is this a scam. Not sure if I will receive my purchase August. Very disappointed. Diane DiNatale”

Helpful Report

Posted 1 year ago

“Worse furniture I've ever bought!!! Poorly made and doesn't hold up well. I bought a complete living room set with couch, loveseat, chair w/ ottoman and a leather recliner. The recliner has had problems since the beginning and the company makes me wait months for parts for it. Finally when the parts come in I had to wait more time for a technician to come out. The parts brought were defective as well. I asked for a refund after 10 months of problems and they won't give a refund. Terrible customer service!!!! I'm sorry I ever graced the doors of this furniture store”

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Posted 2 years ago

“My friend Paul Ryan bought a reclining sofa and chair the end of October 2021 from Furniture Warehouse in Ellenton from a salesperson named Janice. The furniture came with a one-year warranty, and I bought the extended three-year warranty. In Oct 2022, I called the store and told them about a problem with my sofa, I was still in my warranty period for the furniture, as it wasn't delivered until the first week of November. A service person came the day before Thanksgiving and said he needed to order some parts and a new cushion, he also said he would have it fixed by Christmas. Well, mid-March 2023 it was finally fixed but still not right and to our satisfaction, and no new cushion. The owner, Stephanie has told me it's not under warranty and said it's been 19 months. I reported the problem with in the first 12 months. YES, it should still be under warranty. I have asked Stephanie to call me at least three times to talk about my sofa under warranty. Stephanie hasn't called me back to talk about the problems with my sofa. The cushion is really sagging and looks terrible. They keep telling me it's not covered under warranty. Their warranty is no good, their customer service is really bad, and the owner really doesn't care. I don't recommend anyone buying from Furniture Warehouse they deceive you and don't stand behind their furniture or warranties. Not a good place to buy furniture.”

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Posted 2 years ago

“Very bad experience as we wanted to return a sectional that we were not happy with and we were willing to accept the 15% restocking fee to pick out another item. They would not accept the return as they said there was a hair on the cushion. When I called to discuss the situation I was told by their representative ( Georgie } that I could keep my dog hair filled sofa and she proceeded to hang up on me. I should mention that I was respectful at all times and she still acted this way.”

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Posted 2 years ago

The Furniture Warehouse is rated 3.3 based on 104 reviews