Steve Lecatsas
Bought and paid in full for 4 pieces of furniture June 26 2023 at the Ellenton Store. Told by sales lady Jennifer Healy delivery would be July 25th July 25th came and went Two delivery guys show up July 27 with no prior notice with one of four pieces Delivered the one of 4 pieces and told us the rest will be August 10th Nobody from the store called advising us of the August 10th delay We called the store today August 4th to see if the August 10th delivery date is still good The Ellinton Store Manager said its due in at the end of August Again no notice Had we not called today we would not have known this delay My wife asked if any of the rest of our order had arrived in the store Manager said yes one pice is in My wife said for the inconvenience of this second delay you should deliver this one piece The Store manaer began his stock answer “that it is the store policy not to do this unless we charge another delivery fee” My wife asked who his supervisor was. He began to get a little cocky and said I am the store manager as though he was the top of the Management chain. My wife asked again and he got indignant that onky person anive him was the owner Said With more of an attitude Due ti his very cocky resonse I told him when our order is complete we will not be buying from them again Mr Cocky then said I guess this conversation is over and hung up I am tracking down the owner to write him or her about this less than satisfactory response from the Ellenton store so called Manager He needs serious customer service training I am not sure if this delivery delay is a ploy or a scam But this is step one of my process to ensure I get what I paid for 2 months ago. Furniture warehouse has had my money in full since June 26, 2023 and i am not stopping because some unprofessional so called Store manager got an attitude with us
9 months ago
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The Furniture Warehouse has a 3.4 average rating from 83 reviews

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