Stay away from this store! They do not care about customer satisfaction- or understand the term 'excellent customer care' for repeat business. We ordered a couch that arrived in a different color from showroom model. They blamed their artificial showroom lighting w/ a solution of paying a restock fee ..or to pick out a different couch! Really? Who would do business w/ them again after such a negative experience? After sending pic & email to Carol in Cust Svc .. she sent out a disheveled guy who left a bizzarre voice mail previous night who rang bell several times while banging loudly. He came in aggressively asking "WHAT'S THE PROBLEM" & proceeded to have a breakdown 2 minutes into the appointment .. yelling & coming at us w/ hostility & pointing finger - we almost called 911. We have a theory on his irrational behavior. Thankfully, my husband was home & made him leave. Beware! Lots of hoops to jump thru for over a week as they were defensive & obviously thought we were lying - with only 1 emp admitting a color difference. No guarantee of a product is both shady & unethical! Shame on the owners for allowing this employee hostility & customer abuse! They have plenty of competition with better customer service - go there! You should have a zero star review- they don't even rank a 1!