Lacking any form of customer service, maybe they only actually work one day a month? I was ignored for over a week on 2 occasions (1 reply I’m still waiting for, even though delivery has been made in the meantime). I ordered 2 items, 1 was a pre order with up to a 2 month wait and one stated 10 days until delivery… perfect for what we wanted!!! But they decided to push back the 10 days item until delivery item to the 2 month item delivery date without even mentioning/asking. That was a painfully difficult conversation via email, the person (when they decided to respond) really couldn’t understand me and my frustration. In the end it was sorted and the item arrived roughly 2 weeks later than expected. The second item was due BY the end of May, 31st of May came around and still no communication from The Furniture Warehouse. I wrote an email and am still waiting for a response. Our last item was delivered nearly 2 weeks later than advertised. The only good thing about our experience is that we really like the furniture.