i would avoid this company at all costs. we ordered a TV surround back in january and we have had to chase them constantly to find out when it was being delivered and when it did finally come, 5 months later it was ex display and covered in scuffs. It took me a further 2 months of constant calls to try and get it exchanged and when it was exchanged the delivery men refused to unpack and take the cardboard even though this was promised, and when i say cardboard it took us 2 trips of a full car to get rid of it at the tip. you can only speak to a store manager, the customer service team are a joke as again all communication is via the store manager and the so called directors are also untouchable. we have purchased 2 large items from this company over a 2 year period and spent a lot of money with them and both times had nothing but issues, therefore i would never spend another penny in these shops. The sales staff are lovely at the time of purchasing but don't be fooled they are full of broken promises and all they want is your money. The delivery men have on all occasions confirmed to me that they constantly have complaints from customers when they deliver items so there is most definitely a theme going on here. don't waste your time or effort with this company they are poor and how they are still in business shocks me