I had the Tree trunk lamp delivered with wrong coloured shade black and broken plug. Rang the garden centre and told a cream shade available from the shop floor but I’d have to wait 3 weeks for it to be delivered. My husband and I op to drive around trip 110 miles. We got there and given a new plug… then the sales assistant Chris said he’d put my cream shade into the box I’d returned the black shade in. I helped put it in within seconds. Didn’t feel they were very apologetic considering the journey we had taken to get there, after all it was their mistake! Returned home only to find the cream shade had marks and dirt on it! I rang up and was spoken to by a rather rude sales girl. She told me the sales assistant Chris said I’d checked the shade, this infuriated me as I helped put the large shade into the box with him and he could see id not checked it over, pure lie! I got in the end a £50 refund. If I could have purchased the tree trunk lamp from anywhere else before Christmas I would have! I will never purchase from this shop again.