I ordered a bottle of Rosé Prosecco with 2 flute glasses for my close friend who was turning 50, 3 week’s ago now. You could make the gift extra special by opting for a gift box and ribbon etc, so I did. When it arrived the box was split on the lid and so I reached out to The Glitter Emporium for a quick replacement box to be sent. Bearing in mind the birthday was 4 day’s later. I was asked to take out the ribbon and shredded paper from the box and return the item with a pre-paid label they would send out. After they receive the box, they would then issue a replacement. I said, why would they waste money in having a damaged box returned when I had already sent a photo showing the damage? By the time they would receive the box back, there would clearly be no time to send a replacement. I then got an email saying that they would just refund the money for the box and they offered no replacement. I expressed that as a customer it’s my right to have a damaged item replaced and that I expected a new box within a few day’s, as per my original order, or I would leave a negative review. They didn’t seem to care that this was a special gift. The next day I received an email stating that they were sorry they couldn’t meet MY DEMAND of a replacement box within and few day’s and signed it off with a thinking emoji 🤔 and next to it ‘blackmail’. I was furious as they could have sent the box via special delivery and they chose not to. Most companies resolve the issue swiftly and with an apology, but The Glitter Emporium seemed uninterested in the situation and just blamed Royal Mail. The items sent were nice, but their customer care falls way short of what it should be…