Kassandra Gauthier
Let me tell you my story. I booked this trip in December of 2019 and I was really looking forward to it. Fast forward to to March. I start calling worrying that the pandemic is a foot and I should stop while I'm ahead (I had only invested $500 at this point). They say no we're still in a position to fly you out here if you could come right now, keep investing or you'll lose your spot and we can't get you a job. So I pay the deposit, I'm invested I'm going to australia. June comes and they start calling me a bunch to buy my plane ticket. I ask to hold off, there's a pandemic, I also can get cheap flight so I wanted to do it myself. At that point I was told if I didn't buy it then they could not guarantee my spot and if I bought it myself they pretty much wouldn't help me with anything at all (housing or employment), so I bought the $1600 one way ticket they offered me after refusing two other more expensive plane tickets. My boyfriend also wanted to come with me and they pushed him to buy both the deposit and the plane ticket in June 'or else you may lose your chance'. They then refuse to credit him either, but they pushed him into buying this by promising they could follow through in June already mid pandemic, they cannot pretend they did not know what they were doing. But they're super confident everything is still on track and I can still come and my boyfriend will have no issues coming so I buy the ticket and he buys the ticket and the deposit. Then things get worse not better and I realize they're making promises they can't keep. So I call and ask to cancel and they say okay the cancellation team will call you. They email three weeks later offering me back part of my plane ticket ($1225/1605) and none of my deposit with little explanation. I explained id accept the loss on the plane ticket but it was wrong for them to have pushed me to continue to invest when they knew they could not fulfill their promise. They said they knew, but just could not reimburse me at the moment, maybe next year. I'm not even kidding. They repeatedly send me prescripted, kindly worded emails but if you read between the lines their just saying we're keeping it because we can. They also like to throw out this 10 unforseen/ unavoidable circumstances policy. I'm going to argue that they knew what they were doing when they continued to pester me to invest in March, april and June by calling me several times a week but in early October when I try to cancel they cannot get back to me or communicate via anything that is not already written ambiguously and misleadingly on purpose. They are frustrating, they've patronized me, pushed me around and insulted my intelligence. I have started a dispute with my bank. If you are having the same issue I recommend you do the same, I have also filed a complaint with the accreditation they have in canada. You can find it by going to the global work and travel website, go to the why us section in the drop down menu and select the accreditation for your country, go on their website and you should be able to file a consumer complaint as well. Please don't let these guys get away with stuff like this, it's immoral and wrong. They shouldn't have pushed anyone to continue to invest if they were at all unsure they could render that service, especially amidst a pandemic when they knew they were making empty promises and being purposefully demanding. They call and request more and more increments of money or they'll be unable to fulfill any promised duties. They provided misleading information and demanded money. THE ABOVE IS MY WARNING TO YOU. IT IS LONG BUT WORTH READING. IF YOU'RE GOING TO WORK WITH THEM PLEASE READ THIS PSA FIRST.
8 months ago
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