I happily booked a trip before all the pandemic issue started growing worldwide. Unfortunately for me , my entire life situation changed and I was no longer eligible to do the Teach abroad program i had picked. My unique situation for the trip was had ABOLUTELY NO administration work done on my profile! Meaning I had NO departure date, NO flight booked, NO living accommodation set up, NO Job arranged for me. SO when I call to inquire about a possible refund I was baffled when they said they are not obligated to list me the administrative work they had done for my package. I even offered to prove to them my situation that I could provided them proof of my job lost and housing lost. I am starting to get back on my feet and the deposit I had with them could greatly improve my situation but no. My first initial call with them I know was a basic sales call as i noticed they didnt even bother to properly write my name in their booking references. The first time i called my booked advisor to let him know of my situation he did not even bother to write an update on my situation , rather he just said to transfer the credit to someone else. I find it saddening as i tried and everyone I inquire had a some sort of dissatifaction from this company, ; either trip accomodations not properly met, issues encountered on trip. And they had no interest in getting further programs from Global.