My travel concierge behaves like an insurance salesman. Stacey has tried to sell me medical travel insurance for nearly $1000 for a 6-month trip to Argentina. When I asked why I needed this insurance, she told me that Argentina requires COVID-19 medical coverage to give out a visa. I asked if I absolutely had to purchase insurance through the company associated with Global Work and Travel, and she said that it is strongly recommended because she wanted to make sure that I met all the requirements to enter the country because she would hate for me to pay all of this money just to be stuck unable to enter Argentina (*more on this later). This felt like a scare tactic to me, so I looked into other insurance companies and purchased insurance for $200 for my 6-month trip instead. I uploaded my coverage letter, and the document was approved by my trip coordinator. Fast forward two months, and I took the initiative to reach out to my coordinator to make sure that I was all set and approved to go on the trip. Thank God that I did because she responded in the affirmative and told me that I was all set. But the very next day, Stacey calls me and tells me that my coordinator had emailed her to tell her that I didn't qualify to go on my trip because my insurance was "insufficient." I asked if I would have to purchase insurance through Global Work and Travel, and behold, she said yes (even though I had emailed her two months ago with my third party insurance to make sure it would be enough). When I asked what I needed, she said that I needed travel insurance in addition to COVID-19 medical coverage. I tried to insist that my insurance company had assured me that I would not be denied a visa and that my coordinator didn't mention this and had already approved me for travel, but Stacey kept replying with, “I don’t know what to tell you. I’m just doing my job. I would hate for you to miss out on your trip because you couldn’t enter the country. I actually had this happen to a traveler three days ago.” When I kept questioning why I suddenly needed travel insurance when this was NEVER mentioned before, she got a little testy and kept repeating that she was just doing her job and didn’t know what to tell me. She then told me to email my trip coordinator and ask her, which seemed strange to me because isn’t that her job? Stacey is the one who called me claiming that my coordinator had said I no longer qualified for this trip, so isn’t it on them to figure out if there was miscommunication? Regardless, this actually made me look into the visa requirements for myself, and the Argentinian government website actually states that the ONLY visa requirement for a U.S. citizen is a current passport. ??????? I emailed my coordinator who affirmed again that I was quite eligible for my trip and that it was just miscommunication. So my questions are: 1. Why did Stacey call me a month from my departure date with this frightening warning of how I won’t be able to go on this trip because of my insurance? It feels like a high pressure tactic meant to panic me into purchasing $1000 of insurance that I didn’t need. 2. Why was I told by Stacey months ago that I absolutely NEEDED insurance in order to get a visa when this turned out to be untrue according to the Argentinian government’s own website? I'm willing to assume that maybe Argentina had recently loosened its visa requirements. 3. Why the “I don’t know what to tell you. I’m just doing my job” when I was confused about conflicting information? Absurdly unprofessional. 4. What is up with this “miscommunication”? Was I just lucky that I got it in writing a day ahead that I had all of my documents in order? Did my trip coordinator actually email Stacey about travel insurance? OH! And they pressure you into buying the plane ticket from them as well. The same ticket costed $300 more through them, but it was “recommended” because they will help you reschedule your flight in case it got cancelled (but doesn’t the airline do that anyways?). On a positive note, for the most part, my trip coordinators were communicative and professional. Stacey was also professional and agreeable up until our last interaction. I would almost recommend this company to others, but only as long as you are ready to advocate for yourself and do some research on your own. I will be back to update this review after I actually depart for my trip. Fingers crossed.