The guy that I spoke to on the phone was completely rude and aggressive (I can't remember his name); I felt bullied into throwing away a lot of money that I wasn't ready to spend. When I asked him about the deposit, he said he couldn't talk to me about that information because I 'wasn't taking it seriously.' When he discovered that I wasn't 100% sure of the trip I wanted to take and that I was going to do some more research over the next couple of days (the reason I called was to gain more information on the trip I wanted to take), he called me out for 'running away' when I had a perfectly good travel agent on the phone , snapped 'bye' at me in a tone that read 'thanks for wasting my time' and hung up. I'm guessing your employees only get paid if they make a sale? I've worked in tons of customer service jobs and I would never dream of speaking to, or degrading any of my customers like that. I suffer from anxiety so I was actually shaking by the end of the call, and had to block your number because I don't want to be called again. After finishing this conversation that made me feel like a complete idiot, I researched your company online and have heard similar opinions from other customers that feel like they have been scammed into throwing away their money and not getting what they were promised in return. The whole experience felt like a hard sell and I was completely intimidated, even though I was the one who originally initiated the call, because your website portrays a friendly tone and I naively thought that would translate over the phone. I have passed on my experience both online, and to the people I know in person, because I know you would never put a review less than 5 stars on your site, but mostly because I don't want other vulnerable young people to go through the same thing that I did. I really hope that you are able to do something about about the people working within your company that should 100% not be in a customer service position. Perhaps your other employees are friendlier, but I feel sorry for the hundreds of customers that will have to speak to the man I spoke to today.