The company was extremely pushy and since reading about other customer experiences, they have a record of preying on young people and pressuring them into paying the fees. I was given the impresssion that if i didn’t make the $500 deposit at the time, I would not be going on the trip. It was after this occurred that it was revealed to me that the deposit was non-refundable and when serious medical situations arose in my family and I could not go, I had lost the money to this company. I have been told the only way to contact the refunds team was by email and not by phone, whom have been very unforgiving and stubborn in regards to the refund.