The sales staff was very nice and efficient. The only problem I had was the delivery. I work so it's hard to be free for 3 hours to wait on a delivery. I had my mother go to my house to let them in to bring the furniture. She arrived at 11:15. She said that the delivery people were very rude to her because they had been waiting for only 5 minutes. They told her she is lucky she got there because they were fixing to leave, and they told us the time to be there and we should have been there. She said they were very unprofessional and very short and rude with her. I understand they have a time limit and other jobs to attend to, but I had an emergency at work so I couldn't be there. All I am saying is life happens and sometimes things come up that are out of our control, but being rude to customers will not get you future business. Thank you for your time, and I am very please with the sectional I purchased.