The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,001 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,001 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

Write Your review

Tell us how The Great American Homestore made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I hate to see stores go out of business, but in this case it is understandable. Overall the worst customer service I’ve ever received. I had a complete structural failure on a bed I purchased. TGAH would fo nothing but sell me a new bed, and die yo the circumstances I had no choice but to buy it. Subsequently I requested information from the manager of the store about the details of the transaction. He has failed to respond to my written requests and refused to return my phone calls. I would not do business with them or any successor business managed by the same people.”

Helpful Report

Posted 11 months ago

“My order wasn't shipped as promised”

Helpful Report

Posted 1 year ago

“The sale person was great with all services.”

Helpful Report

Posted 1 year ago

“Love my new couch!”

Helpful Report

Posted 1 year ago

“I am very pleased with the purchase I made, the salesperson Tina Lane was very pleasant and knowledgeable, she was able to answer every question and concern. I am a very satisfied customer”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you so much for the 5 star rating, James! We are so glad to hear that you are a very satisfied customer, and that Tina Lane was able to help you out with all your questions and concerns. We appreciate your kind words and are delighted that you had a wonderful shopping experience with us! We'd love to help you again. Please stop by and see us again soon!

Posted 1 year ago

“Very good sales person, good prices and good delivery. Good experience.”

Helpful Report

Posted 1 year ago

Thank you so much for shopping with us, David, and thank you for your review. We are so happy to hear that you had a good experience with our sales person, prices, and delivery. Your 5 star rating is greatly appreciated! We hope you are enjoying your purchase, and we'd love to help you again. Please stop by and visit with us again soon!

Posted 1 year ago

“Our sale an cliff was great to deal with. Very relaxed and listened to what we were looking for . The delivery staff was friendly and courteous.”

Helpful Report

Posted 1 year ago

Thank you for your great review, Pat! And thank you so much for shopping with us. We really appreciate your 5-star rating. We are are so glad to hear that Cliff was great to deal with, and that the delivery staff was friendly and courteous. We really appreciate you, and we hope you are enjoying your purchase! We'd love to help you again. Please stop in and visit again soon!

Posted 1 year ago

“I had a great experience on my last purchase! Donna was so patient to help me figure out what worked best for me! The delivery team was fantastic! They were careful handling the furniture & great on set up! I had an awesome experience & will be back! Thank You!”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Tim, and thank you for your review! We really appreciate hearing that you had a great experience with your last purchase. We are so glad that Donna was patient with you and helped you figure out what worked best for you, and we're also thrilled to hear that the delivery team was fantastic and took great care of your furniture. We hope you are greatly enjoying your purchase, and we're looking forward to your next visit! Please stop by and see us again soon.

Posted 1 year ago

“My salesman was great. No pressure sale just hangs out with you and talks to make you feel comfortable. He answered any question I had and checked inventory as we looked.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Karla, and thank you so much for your five star rating! We're thrilled to hear that your experience with our salesman was great, and that you had no sales pressure from him. We're also very happy to hear that he hung out with you, made you feel comfortable, and answered any questions you had as you browsed the store! This is exactly the kind of low pressure experience we want each and every customer to have. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again!

Posted 1 year ago

“I love The Great American Home Store and Amber is my girl! 😍 She takes great care of me and has patience to show her customers respect and her devoted time! She is always very knowledgeable of the inventory, the quality of 1 item vs another and will assist you in deciding which credit option is best for YOU! It's ppl like her that makes shopping at Great American top notch!”

Helpful Report

Posted 1 year ago

Thank you so much, Rochelle, for your 5-star rating and for shopping with us! We're thrilled to hear how Amber takes good care of you, shows her customers respect, and devotes her time to them. We're also very happy to hear how she is always knowledgeable about inventory, quality of one item compared to another, and credit options. We hope you are greatly enjoying the purchase you made with Amber, and we'd love to help you again! Please stop by and visit with us again soon!

Posted 1 year ago

“The repair of my Headboard and Footboard was professionally done. The young man that came out to make the repairs did an EXCELLENT job. I cannot tell that there were any scratches or marks. I'm very pleased.”

Helpful Report

Posted 1 year ago

Thank you so much, Mary, for shopping with us and for your 5 star rating! We're very pleased to hear that the repair of your headboard and footboard was professionally done, and that the young man who performed the repairs did an excellent job with no scratches or marks. We appreciate your kind words! We hope you are enjoying your purchase, and we'd love to help you again. Please stop in and visit with us again!

Posted 1 year ago

“Courteous staff. Considerate of customers needs and knowledge of the merchandise.”

Helpful Report

Posted 1 year ago

Thank you so much for shopping with us, Ernestine, and thank you for your 5 star rating! We are so pleased to hear that you appreciate our courteous staff, their consideration of customer needs, and their knowledge of the merchandise. We are delighted to know that you are satisfied with your experience from us, and we hope you are enjoying your purchase. We'd love to help you again. Please stop by and visit with us again soon!

Posted 1 year ago

“Ms Eliza is amazing. I’ll certainly come back for her”

Helpful Report

Posted 1 year ago

Thank you for your great 5-star review, Portia! And thank you so much for shopping with us. We always strive to provide great customer service, and we're thrilled that Ms. Eliza made your experience so enjoyable. We really appreciate hearing about your great experience and look forward to seeing you again soon!

Posted 1 year ago

“Everyone had a smile and the young man that help me and my husband was great he explained everything and answered our questions he was geart”

Helpful Report

Posted 1 year ago

Thank you so much for shopping with us, Wanda, and thank you for your wonderful 5-star rating of The Great American Home Store! It was great to hear that everyone had a smile, and that the young man who helped you and your husband was so helpful and accommodating. We are thrilled to hear that you had such a great experience! We hope you are enjoying your purchase, and we would love to help you again. Please stop by and visit with us again!

Posted 1 year ago

“Now that room to go is taking over the homestore I had the worst experience ever after spending 10,000 for furniture that was damaged. Stay away from the new room to go.”

Helpful Report

Posted 1 year ago

Thank you so much for your review, Norman, and thank you for shopping with us. We are very sorry to hear that you had a bad experience after spending so much on furniture, and that your new furniture was damaged. That sounds frustrating! If you haven't already, please contact our Customer Service department so we can review your situation to see if there is anything we can do. We hope we can get this resolved to your satisfaction, and we hope you'll consider giving us a second chance in the future. Please stop by and visit us again soon!

Posted 1 year ago

“When my bedroom suit was delivered the lights were not on the bed. I asked the person who delivered it and he stated he manager said it was AS IS. We purchased it with the lights. I had to call my salesman and then another person had to come out 3 days later.”

Helpful Report

Posted 1 year ago

Thank you for your 4 star rating, Victor. We apologize for the inconvenience caused with the delivery of your bedroom suit, and that when you called about the lights not working, you were advised that it was sold as is, and that you had to call your salesperson to get someone to come out for it a few days later. That sounds frustrating! We hope everything was resolved to your satisfaction, and if you need additional assistance with your bedroom set, please get in touch and we'll be happy to help. We hope you'll consider giving us a second chance, so we can show you how much better we can do. Please stop by and visit with us again soon.

Posted 1 year ago

“The employee was very helpful and had a great experience.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Lisbeth! And thank you for your review. We're so glad you had a great experience and that our employee was so helpful. We hope you are enjoying your purchase, and we'd love to help you again. Please stop by and visit with us again soon!

Posted 1 year ago

“Joe was an amazing sales person. Kind, helpful, friendly, patient, and knowledgeable.”

Helpful Report

Posted 1 year ago

Thank you so much for shopping with us, Angela, and thank you for your 5 star rating! We are delighted to hear that the service you received from Joe was amazing, and that he is kind, helpful, friendly, patient, and knowledgeable - and we appreciate you taking the time to share your positive experience with us! we hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again!

Posted 1 year ago

“Love the sofa and love seat. Clay, our salesperson was great. The love seat did not come with the power supply, and when I contacted the store to get the missing part, I was given the run around. They could not handle it at the store. Given a number to call, went to voicemail, no returned calls. Left email messages, no reply. Used chat assistance, was assured I would receive a call back from parts department, no reply. So customer service not the best. Will not be using their services again in the future.”

Helpful Report

Posted 1 year ago

Thank you so much for shopping with us, Daniel, and thank you for taking the time to review us. We really appreciate your feedback and are thrilled to hear how great Clay was when you visited with us. We are very sorry to hear that when no power supply was included with your loveseat, that you were given a number to call for that part, then after leaving messages, sending email, and contacting them through chat, that you received no reply. That sounds very frustrating! Our managers looked into this for you, and we hope everything was resolved to your satisfaction. If you still need assistance with your loveseat, please get in touch and we'll be happy to help. We hope you'll consider giving us a second chance in the future, so we can show you how much better we can do. Please stop by and visit with us again soon.

Posted 1 year ago

“1. The original mattress purchase was not what was desired. We returned to our salesperson for an adjustment that worked out much better. 2. The delivery people did a great job on the installation. 3. The return visit people did a fine job also.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Stephen, and thank you for your amazing 5-star rating! We appreciate it. We're sorry that the original mattress purchase wasn't quite what you desired - but we're happy to hear that when that you returned to us for an adjustment that you felt our delivery and return visit people did a great and fine job respectively - we'll let them know! We hope you are sleeping wonderfully on your new mattress, and we'd love to help you again. Please stop by and visit with us again!

Posted 1 year ago

The Great American Homestore is rated 4.6 based on 2,001 reviews