The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,001 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,001 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Donna and the movers were great but the salesman that helped me with the exchange No. He was very rude to me!”

Helpful Report

Posted 6 months ago

Thank you for shopping with us, and thank you for your review! We're very happy to hear how great Donna and our delivery team were. That's wonderful to hear! We are sorry to hear how rude the salesman who helped you with your exchange was. That sounds frustrating! Our managers are looking into this for you. We take our customer experience very seriously and we never want a customer to feel this way at one of our stores. Please accept our apologies and know that we would love a second chance to show you that we care about helping you find the perfect furnishings for your home. If you still need assistance with your purchase, please give us a call or get in touch with us through our website, and we'll be happy to help!

Posted 6 months ago

“A good sales experience coming into the store and the sectional sofa looks wonderful in our home. Thanks.”

Helpful Report

Posted 6 months ago

Thank you for shopping with us, and thank you for your review, Doug! We are delighted to know that you had a great experience shopping with us and that the sectional sofa looks wonderful in your home. We hope you continue to enjoy it, and we'd love to help you again. Please stop by and visit with us again soon.

Posted 6 months ago

“Great customer service and Clay Wilkinson was wonderful to work with. Very knowledgeable of the product and inventory. Will always come back for Clay to be our sales rep!”

Helpful Report

Posted 6 months ago

Thank you for shopping with us, Brenda, and thank you for your wonderful 5 star review! We are delighted to hear how Clay was wonderful to work with, and that he was very knowledgeable of the product and inventory. We're also very happy to hear how he has earned your repeat business and provided great customer service! We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 6 months ago

“Wonderful”

Helpful Report

Posted 6 months ago

Thank you so much, James, for your 5 star rating and for shopping with us! We really appreciate it, and we're very happy to hear your experience was wonderful. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 6 months ago

“Great service”

Helpful Report

Posted 6 months ago

Thank you for your 5 star rating, and thank you for shopping with us! We pride ourselves in providing great service and are delighted that you had a positive experience. We hope you are enjoying your purchase, and we would love to help you again. Please stop by and visit with us again soon.

Posted 6 months ago

“I needed a bedroom due to family emergency. Clay Wilkinson was able to help me and my family out. Thank you Clay.”

Helpful Report

Posted 6 months ago

Thank you, Yolanda, for shopping with us, and for your review. We're delighted to hear how Clay went the extra mile to help you and your family out in an emergency. We appreciate you, and we look forward to helping you again. Please stop in and visit with us again soon.

Posted 6 months ago

“It was great from the purchase to the delivery!”

Helpful Report

Posted 6 months ago

Thank you for shopping with us, and thank you so much for your 5 star rating! We are very happy to hear you were able to enjoy a great experience from purchase to delivery. We hope you are enjoying your purchase, and we would love to help you again . Please stop by and visit with us again soon.

Posted 6 months ago

“Our third buy with Tony's help. Love our stuff.”

Helpful Report

Posted 6 months ago

Thank you for shopping with us, Patrick, and thank you for your review. We are delighted that you love your latest purchase that you found with Tony's help. And we're delighted to hear how much you love it! We hope you continue to enjoy your purchases, and we'd love to help you again. Please stop by and visit with us again soon.

Posted 6 months ago

“Overall experience was great! I rate the home store 5 stars!”

Helpful Report

Posted 6 months ago

Thanks so much for shopping with us, and thank you for your wonderful review, Regina! We're so pleased to hear that your overall experience with The Great American Home Store was great and that you rate us 5 stars! We hope you are enjoying your purchase, and we would love to help you again. Please stop by and visit with us again soon.

Posted 6 months ago

“Excellent customer service”

Helpful Report

Posted 6 months ago

Thank you for shopping with us, Katherine, and thank you for your review. We're delighted to hear that you received excellent customer service when you shopped with us! We hope you are enjoying your purchase, and we'd love to help you again. Please stop by and visit with us again soon.

Posted 6 months ago

“My experience was terrible! They delivered me a dirty mattress full of stains and dirty marks! The sad part about the situation they didn't even bother to make it right. Jakayla's customer service was terrible and unprofessional! The only great service I received was from my salesperson Donna. She's awesome and was very disappointed when I showed her the photos of the mattress.”

Helpful Report

Posted 6 months ago

Thank you for shopping with us, Christie, and thank you for your review. We truly appreciate you letting us know of the situation, and for recognizing Donna's awesome customer service. We are sorry to hear what happened and how Jakayla's customer service was unprofessional. That sounds frustrating! Our managers looked into this, and we hope everything was resolved to your satisfaction, and we hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do! Please stop by and visit us again soon.

Posted 6 months ago

“I can always find the special piece of furniture or hard to find table or decorative piece there.”

Helpful Report

Posted 6 months ago

Thank you so much for shopping with us, and for your 4-star rating. We're very happy to hear that you can always find the special piece of furniture, hard to find table, or decorative piece when you stop by and shop with us. We hope you are enjoying your purchase, and we look forward to helping you again. Please stop by and visit with us again soon.

Posted 6 months ago

“Sales person was very knowledgeable of the product and store”

Helpful Report

Posted 6 months ago

Thank you, William, for shopping with us and for your 5 star review! It's great to hear that our sales person was very knowledgeable of the product and store. We hope you are enjoying your purchase, and we would love to help you again. Please stop by and visit us again soon.

Posted 6 months ago

“Sales person was very helpful. Delivery was prompt and delivery guys were very nice”

Helpful Report

Posted 6 months ago

Thank you for shopping with us, Janet and thank you for your review. We're glad to hear that our sales person was very helpful, and that the delivery guys were very nice and prompt. We hope you are enjoying your purchase, and we would love to help you again. Please stop by and visit with us again soon.

Posted 6 months ago

“Clay provided great customer service.”

Helpful Report

Posted 6 months ago

Thank you for shopping with us, Marilyn, and thank you for your review. We are very pleased to hear about Clay's great customer service! We hope you are enjoying your purchase, and we'd love to help you again. Please stop by and visit with us again soon.

Posted 6 months ago

“Customer service was awesome! When my sectional was too large for my living room, the delivery driver made me aware that they could take pieces back easily. This ease and convenience was follow d by various departments. I was even given the option to reselect furniture if I chose to. In the end, I am very happy with h my pieces and the service I received.”

Helpful Report

Posted 6 months ago

Thank you for shopping with us, Pamverly, and thank you for your review. We are pleased that your customer service experience was awesome. We are glad that we could accommodate you by letting you take back pieces that didn't fit and even letting you reselect furniture if that was your choice. We are delighted to hear that you are happy with your new pieces and the service you received! We hope you are enjoying your purchase, and we would love to help you again. Please stop in and visit with us again soon.

Posted 6 months ago

“Our purchase of two recliners went without a hitch. Our recliners were delivered on time by a very polite crew. 10/10”

Helpful Report

Posted 6 months ago

Thank you for shopping with us, Steve, and thank you for your review! We are glad to hear that your purchase of two recliners was smooth and the delivery was by a very polite crew and on time. We hope you are enjoying your new recliners, and we would love to help you again. Please stop by and visit with us again soon!

Posted 6 months ago

“I have received awesome customer service beginning with initial chats from an online representative to a follow up phone call from same representative. I received updates via text regarding delivery. Delivery staff were professional and courteous. I am very satisfied with my purchases.”

Helpful Report

Posted 6 months ago

Thank you for shopping with us, Latonia, and thank you for your review! We are so pleased to hear that you had such a positive experience with your initial online chats, that you were kept up to date on your delivery, and that our delivery team was professional and courteous. It means a lot that you took the time to let us know how we are doing. We truly appreciate your feedback! We're also thrilled to hear how pleased you are with your purchases. We'd love to help you again in the future. Please come by and visit with us soon!

Posted 6 months ago

“I had been searching and searching for this particular Loveseat and could not find it anywhere until I stepped into The Great American Homestore. The delivery was on time and Loveseat is beautiful.”

Helpful Report

Posted 6 months ago

Thank you for shopping with us, Veronica, and thank you for your review. We are so glad that you finally found what you were searching for at The Great American Home Store! It is our pleasure to provide you with quality products like the Loveseat and ensure a timely delivery. We hope you continue to enjoy your loveseat, and we'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 6 months ago

“Great service and friendly staff. Delivery and setup was excellent. I enjoy our furniture and it looks great”

Helpful Report

Posted 6 months ago

Thank you for shopping with us, Gerald! And thank you for your review. We appreciate you taking the time to share your experience. We are thrilled that you are satisfied with our great service, friendly staff, excellent delivery and setup, and that your furniture looks great. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 6 months ago

The Great American Homestore is rated 4.6 based on 2,001 reviews