The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,001 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,001 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is NOT the Color I choose at the Wolfchase GAS ,VERY DISAPPOINTED !!!!”

Helpful Report

Posted 6 months ago

Thank you for for shopping with us and for taking the time to share your feedback, Linda. We apologize for your experience with the mismatched color. That sounds frustrating. Our team has been looking into this for you, and we hope everything gets resolved to your satisfaction. We appreciate your willingness to share your feedback, and we hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do. Please stop by and visit with us again soon.

Posted 6 months ago

“The store was great but the delivery people badly messed up our door frames inside the house when they moved in our couch.”

Helpful Report

Posted 8 months ago

Thank you for shopping with us, Emadella, and thank you for your review. We're very sorry to hear that the delivery people messed up your door frames when they moved in your couch. That sounds frustrating! Our managers looked into this for you, ad we hope it was resolved to your satisfaction. We hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do. Please stop by and visit with us again soon.

Posted 8 months ago

“I have scratches on my wall and stairs from my first delivery!”

Helpful Report

Posted 8 months ago

Thank you for shopping with us, and thank you for your review. We're very sorry to hear about the scratches on your walls and stairs. during your first delivery. That sounds frustrating! Our managers looked into this for you, and we hope it was resolved to your full satisfaction. We hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do! Please stop by and visit with us again soon.

Posted 8 months ago

“I have never experienced the differculty I EXPERIENCED WHEN RETURNING A DEFECTIVE ISLAND STOOL!We literally had to jump through hoops and it took us 2-3 days to finally get credit back to our account. This procedure needs to be re-evaluated or it will cause you to loose customers.”

Helpful Report

Posted 8 months ago

Thank you for shopping with us, and thank you for your feedback, Harrel. We are so sorry to hear about the difficulty you experienced when returning your defective island stool. We deeply value our customers, and we're sorry we failed to offer you the satisfying experience you deserved. Our managers looked into this for you, and are taking steps to make this process easier. We hope everything was resolved to your satisfaction, and we hope you'll consider giving us a second chance in the future, we'd love to show you how much better we can do! Please stop by and visit with us again soon.

Posted 8 months ago

“I paid for a new ottoman but got a dirty used one. I entered a “2” because they did try to replace it but with another dirty used one. Now, one section of my brand new sectional is sagging as if it’s 4 yrs. old, and I’ve only had it going on 3 wks. We barely use it because it’s in the living room.”

Helpful Report

Posted 9 months ago

Thank you for shopping with us, and thank you for your review! We're sorry to hear that a used ottoman was delivered to you, and that the replacement that was delivered was also dirty. We're also sorry to hear that part of your new sectional is sagging after only 3 weeks. That sounds frustrating! If you haven't spoken with our service department yet about your sectional, please get in touch with us. We'll be happy to look into this and see how we can help! We also hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do. Please stop by and visit with us again soon.

Posted 8 months ago

“The call I got from Jakalyn Dixon yesterday was extremely rude. I deserve an apology.”

Helpful Report

Posted 10 months ago

Thank you for shopping with us, Tamala and thank you for your review. We really appreciate you taking the time to let us know about your experience. We're sorry to hear that you were treated rudely during your call. That sounds frustrating! Our managers looked into this for you, and we hope everything was resolved to your satisfaction. We hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do! Please stop by and visit with us again soon.

Posted 10 months ago

“I rated your store a two star due to having to wait on my ordered furniture for over 90 days! In the store, the salesman told me up to 45 days. However, when I spoke with customer service, I was told August for an expected delivery date. That is unacceptable! I did have several items that were in stock that was delivered in a timely manner.”

Helpful Report

Posted 11 months ago

Thank you for shopping with us, Steven, and thank you for your feedback. We apologize for the delay in delivery of your furniture and understand how unacceptable it was for you to have to wait for over 90 days, when you were told up to 45 days by your salesperson, and August by customer service. That sounds frustrating! We value our customers and take feedback like yours very seriously. It's our goal to deliver a great experience and we clearly missed the mark this time. Our managers are looking into this, and are taking immediate steps to improve. We are happy to hear that your pieces that were in stock were delivered in a timely manner. We hope you'll consider giving us a second chance in the future, so we can show you how much better we can do. Please stop by and visit with us soon!

Posted 11 months ago

“Pushie sales reps as soon as your walk in the the door. It’s obvious they’re commission based. It’s kinda funny to watch when someone walks in how fast they all run to the Door and try to scoop up the customer.”

Helpful Report

Posted 11 months ago

Thank you for shopping with us, and thank you for your review. We truly value and appreciate customers who are willing to take the time to share their experiences with us. We apologize for the pushy sales reps who were pushy as soon as you walked in the door. That sounds frustrating! We take the concerns of our customers seriously, and providing an exceptional customer service experience is one of our primary goals. Our managers are have looked into this, and are taking steps to improve this right away. We hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do! Please stop by and visit with us again soon.

Posted 11 months ago

“After. Spending $9000 2 pieces come in damage that should never have been delivered.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Dennis, and thank you for taking the time to provide feedback on your experience. We are deeply sorry that the two items you purchased for a total of $9000 came in damaged and should have never been delivered. That sounds frustrating! Our managers looked into this for you, and we hope everything was resolved to your full satisfaction. If you still need assistance with your purchase, please get in touch with us any time, and we will be happy to see how we can help! We hope you'll consider giving us a second chance in the future. We'd love the chance to show you how much better we can do! Please stop by and visit with us again soon.

Posted 1 year ago

“I wasn’t pleased with my last visit to the store in Southaven. Out of all the years that we’ve been shopping with you guys we have never been treated the way Ms Kristin treated me. During the beginning she appeared caring until I called to tell her my experience at your other store, she told me she didn’t have time to talk to me because she had other customers at the store to deal with. I thought she would have called me back afterward, she didn’t. The next day I drove back to the store because I found out the color of the sofa wasn’t the color l discussed with her. I reminded her of our conversation she & I had about the gray pillows not matching the green sofa & she showed me some material behind the sofa to get pillows made that would match better. I told her I loved the one she chose because the green in the material matched the sofa perfectly. When she went to get her manager the day I came, she told him that I never mentioned nor said the word green, I was floored. That means she wasn’t paying me any attention in the very beginning when I was raving about the color of this sofa and how much I loved this mint green sofa and that I needed to change a few of the pillows, that’s sad. I went to the checkout desk to pay the account off in full. I miss the customer service that my husband and I received in the previous years, which was rated 5 starts, but the way my situation was handled by Kristin Hardy was the worst I’ve received. I believe all customers should be treated in a caring way from the beginning to the end, I wasn’t trying to mess her sale in any way, that’s how she made me feel in the end.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your review. We are deeply sorry that you weren't pleased with your last visit to our store, and that you and your husband were not treated with the care and respect our customers deserve, especially after all your years of shopping with us. That sounds frustrating! Our managers are looking, and are taking steps to make sure no customer ever feels the same way. We take customer service very seriously and apologize for the disappointing service you received. We hope you will consider giving us a second chance. We'd love the opportunity to show you how much better we can do and earn your business again. Please stop by and visit with us again soon.

Posted 1 year ago

“Felt pressured so I left”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Ereka, and thank you for your review. We are so sorry that you were made to feel pressured and left. That sounds frustrating. It is our store's primary mission to make sure your experience is second to none, and we clearly failed to meet that expectation. We take our customer experience very seriously and we never want a customer to feel this way at one of our stores. Please accept our apologies.

Posted 1 year ago

“Unprofessional and lying salesman. Had the wrong furniture delivered and tried to raise the price of the original purchased furniture by $600.00 . I will not shop at this store again. The original purchased furniture ‘s delivery was delayed approximately 6 weeks and we were without furniture during that time.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Gregory, and thank you for your review! We're sorry to hear how unprofessional your salesman was, that the wrong furniture was delivered, and that the price of your original furniture was increased. We're also sorry to hear that your original furniture order was delayed for 6 weeks when you were without furniture. That sounds frustrating! Our managers looked into this for you, and we hope everything gets resolved to your satisfaction. We also hope you'll consider giving us a second chance in the future. We would love to show you how much better we can do! Please stop by and visit with us again soon.

Posted 1 year ago

“I am sorry to inform you that I bought some furniture and today is March 17, more than a month has passed and they still have not delivered the complete furniture, chairs that they promised to deliver the first week of March”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Carlos, and thank you for your review! We're very sorry to hear that you were promised your new furniture would be delivered the first week of March, and it still has not been delivered. That sounds frustrating! Our team will look into this for you, and see what we can do. We hope this gets resolved to your full satisfaction, and we hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do! Please stop by and visit with us again soon.

Posted 1 year ago

“Delivery was poor put furniture up incorrectly bed broke had to pick up parts myself and install need a refund”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Randle, and thank you for your review! We're very sorry to hear that your furniture was put up incorrectly, that your bed broke, and that you had to pick up and install pieces yourself. That sounds frustrating! Our managers looked into this for you, and we hope they got everything resolved to your full satisfaction. If you still need assistance with your purchase, please get in touch with us and we'll be happy to help! We hope you'll consider giving us a second chance in the future. We'd love a second chance to earn your business. Please stop by and visit with us again soon.

Posted 1 year ago

“The table we received was defective and we have been unable to get in touch anyone to rectify the situation”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your review! We're sorry that your table was defective, and that you were unable to get in touch with anyone to rectify the situation. That sounds frustrating! Our team has looked into this for you, and we hope that everything has been resolved to your satisfaction. We hope you'll also consider giving us a second chance in the future. We'd love to show you how much better we can do! Please stop by and visit with us again soon.

Posted 1 year ago

“My furniture was delivered a week late. I was promised some merchandise credit with the store but then customer service would never call me back. The day my furniture was delivered, I was given a delivery window of 2-5p.m. and then got called at 12:30 asking why I wasn't home to receive my delivery.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Jenna, and thank you for your review. We're very sorry your furniture was delivered a week late, and that you were promised a credit, haven't gotten a call back yet, and had to deal with the inconvenience of an earlier than expected delivery. That sounds frustrating! Our managers are looking into this for you, and we hope they are able to resolve everything to your full satisfaction. We hope you'll consider giving us a second chance in the future. We'd love the chance to show you how much better we can do! Please come by and visit with us again soon!

Posted 1 year ago

“The store and sales team were nice. Lack of furniture was a problem. We waited months on furniture to come in, dates were given and then we were notified multiple times that they had to push it back.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Kimberly and Eddie, and thank you for your review! We're very happy to hear how nice our team is! We are very sorry that you had to wait months for your furniture to come in, that multiple dates were given and then pushed further out. That sounds frustrating! We do work with our manufacturers to expedite shipping whenever possible, and we will review your situation to see what we can do to improve on that. We hope you are enjoying your new furniture, and we would love a second chance in the future to show you how much better we can do. Please stop by and visit with us again soon!

Posted 1 year ago

“Chaos and confusion, purchase 8k worth of furniture, order was jacked up and they are very slick with adding things on I did not purchase. Very disappointed my dresser was damaged and half put together”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Adkin, and thank you for your review about your experience! We are so sorry that your dresser was damaged, and that your order was messed up. That sounds frustrating! Our managers looked into this for you, and we hope they were able to get everything resolved to your satisfaction. We would love a second chance in the future to show you how much better we can do. Please stop by and visit us again soon!

Posted 1 year ago

“The sales man did not ring up our order properly. He missed adding several items to our order that resulted in us having to go back to the store and place a second order. The table took over 8 months to get to us. The sectional sofa we purchase started breaking at approx 8 months post delivery. The dining chairs were not put together properly. Screws started falling out of the chairs in day two. Thus far I am not very impressed.”

Helpful Report

Posted 1 year ago

Hi Stephanie, thank you for shopping with us, and thank you for your review. We are so sorry that several items were missed when you were rung up, resulting in a second order having to be placed for pieces that took a long time to arrive again. We're also sorry that your dining chairs were not put together properly. That sounds frustrating! Our managers looked into this for you, and we hope they were able to resolve everything to your satisfaction. We hope you will give us a second chance in the future. We'd love the opportunity to show you how much better we can do! Please stop by and visit us again.

Posted 1 year ago

“2 delivery each time furniture is damaged I now have to get a third delivery 😫”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Shirley, and thank you for your review. We are very sorry that you have had 2 deliveries with damaged furniture, and that you now have to have a third delivery to get undamaged furniture. Our managers are looking into this for you, and we hope they are able to resolve this to your full satisfaction. We hope you enjoy your new furniture when it arrives, and if you need any additional assistance in the meantime, please reach back out to us and we will be happy to help. We are looking forward to seeing you again soon!

Posted 1 year ago

The Great American Homestore is rated 4.6 based on 2,001 reviews