Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

“Ordered furniture in mid-January. Some of it still not here. Called office once and answered by extremely rude representative. Sales person was nice but she can't fix the problem or make the people who answer the phone any nicer.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Howard, and thank you for your review! We're very sorry that some of your order has not arrived yet, and that the person who answered the phone was rude. That sounds frustrating! In these times of constant shipping delays, we work hard to expedite shipping whenever possible, and our team is reviewing your situation to see if anything more can be done. We hope we can get this resolved to your satisfaction, and we hope you'll consider giving us a second chance in the future. Please stop by and visit us again soon!

Posted 1 year ago

“Overall, Mr. Green was great. The issue is I paid almost $200 for delivery. My items came in 3 shipments unfortunately. It took 6-7 months for me to receive nightstands and you all would not delivery them because you delivered my other items. It's not my issue you all had supply chain issues. This is very very very disappointing and unfair”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Tanekia, and thank you for your review! We're very happy that Mr. Green was great when you shopped with us. We are sorry that you had to pick up your nightstands when your order was split up into 3 shipments, and that they couldn't be delivered. That sounds frustrating! Our managers will look into this for you, and we hope they are able to get it resolved to your satisfaction. We hope you are enjoying your new furniture, and we hope you will consider giving us a second chance in the future. We'd love to show you how much better we can do! Please stop by and visit with us again soon.

Posted 1 year ago

“We had been waiting for our furniture to arrive on July 1st, the day after we closed on our new house June 30th and when I called on the the 28th to confirm delivery we were informed our furniture had been placed on back order. The salesman admitted that he should have called us but it was to late by then. The actual or initial purchase should have made us ask questions because the salesman acted out of his element. The manager had to come over and logon and try to do the sale because he was logged on to 2 different computers and he couldn’t get the wrong phone number off of our account and we just had a feeling it was going to get messed up and it did. We ended up buying another bedroom suite only because it was similar to our original furniture and we could get it by the following week. We didn’t have time to go find another one. We did get the rest of our furniture at another place.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Daryl, and thank you for your review. We are very sorry that your furniture was backordered, that you weren't kept up to date about the status of your purchase, and that you had to select a different bedroom group that could be delivered the following week. That sounds frustrating! Our managers will look further into your situation and will take steps to improve this in the future. We do hope you are enjoying your new furniture, and we hope you'll consider giving us a second chance in the future. We'd love the opportunity to show you how much better we can do!

Posted 1 year ago

“Only on my second visit did your person advise me this was only a show room and I would have to drive 20 miles to pick up item. Never again”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Noel, and thank you for your review! We're very sorry that your salesperson didn't advise you until our second visit that you would have to pick up your purchase at a second location. That sounds frustrating! Our managers will look into this, and see what we can do to improve that in the future. We do hope you are enjoying your new furniture, and we also hope that you will consider giving us a second chance in the future. Please stop by and visit us again, so we can show you how much better we can do!

Posted 1 year ago

“The responsiveness of management is horrible. They never contacted me about my refund. I had to repeatedly seek them out and ultimately had to make an unnecessary trip to the store because I could not get help on the phone. To my dismay, customer's service reps located in the Memphis, Tennessee store are rude as well. Also, customer service rep Sharon’s rudeness and abruptness over the phone were unbelievable. I am not pleased!”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Shemeka, and thank you for your review. We're very sorry about any confusion with your refund, that you had to make an extra trip to the store, and that the customer service representatives were rude to you. That sounds frustrating! Our managers looked into this situation for you, and are taking steps to improve this immediately. We hope our managers were able to get everything resolved to your satisfaction, and we hope you will consider giving us a second chance in the future. We would love the opportunity to show you how much better we can do! Please stop by and visit with us again soon.

Posted 1 year ago

“Went to the one on Germantown Parkway...wasn't please...management”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Marcus, and thank you for your review! We're very sorry to hear that you weren't pleased when you visited us. That sounds frustrating! We would like to know what we could do to improve, since providing a customer service experience second to none is one of our primary goals. Please get in touch with us through our website or give us a call and let us know. Please accept our apologies, and we hope you'll consider giving us a second chance in the future, so we can show you how much better we can do!

Posted 2 years ago

“In 2014 I purchased a lot of furniture from GAH. I once again need a whole house of furniture so I returned. I purchased a large console and a large sectional couch. Due to the shape of my den, I needed the shorter side (loveseat) to be on the left side. They delivered a couch last Saturday but the short side was on the right so they took it back. I called the store immediately but had to leave a message. No one called me back. I called again Sunday or Monday and was told they had me scheduled for another delivery on Tuesday. I asked and they verified that the short end of the couch would be on the left. They came Tuesday. I asked them to check to make sure the couch was correct before they unloaded it. They checked and said it was. As they were unloading it, I said it looked like it was a right side short end, they said no. They put it together and it was not correct. The short side was again on the right and does not fit in my den. They tried to tell me that the three cushion side was the loveseat and the two cushion side was the couch...I called the store and was told the same thing. He said the shorter side was the couch and the longer side was the loveseat! It has an extra piece was the reason given. Regardless of the extra piece, a two cushion side, shorter than the three cushion side is always the loveseat! So after three days waisted, I have cancelled my order for both pieces and I will not be returning to GAH for any furniture now or in the future.”

The Great American Homestore 2 star review on 11th May 2022

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Heather, and thank you for your review! We are very sorry for all the confusion with your sectional. Our managers have reviewed your situation, and we hope they were able to resolve it to your full satisfaction. If you need additional assistance with your new sectional, please reach out to us through our website or give us a call, and we will be more than happy to help! We hope you are enjoying your new sectional, and we hope you'll consider giving us a second chance in the future. We would love to show you how much better we can do! Please stop in and visit with us again soon.

Posted 2 years ago

“Went in and picked out a sectional on New Years Day. Salesman was helpful and nice. Seemed like a nice experience. Pretty much went down from there. Price went up AFTER the purchase due to a "mistake" on the price on the tag that was on the sectional (I even have a picture) Their mistake but but my problem. Was told "sorry and there was nothing they could do". I disagree. Couch finally came in 2 months later than we were told at the beginning and delivery was a bit of a disaster as far as communication and the delivery man were a little rude as well. I am NOT generally one to reach out and complain,but was frustrated enough that I contacted the GAHS about my experience. Their response was basically "Sorry to hear that. Hopefully we can do better next time." Don't believe that there will be a next time if this is how stuff runs. Had heard some good things about GAHS and had hoped for better. Funny thing was even the employees that I spoke to during all of this (not management) agreed the whole situation was messed up. I get things sometimes don't go right but just felt that as soon as the initial transaction was completed i became unimportant. Hopefully their furniture proves to be better than my experience in purchasing it.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Donald, and thank you for your review of your experience. We are very sorry about any confusion with the pricing of your sectional, for the delay in its arrival, and that the delivery team was rude to you. That sounds frustrating! Our managers have been reviewing your situation, and we hope that they are able to resolve everything to your satisfaction. We hope you are enjoying your new sectional, and we hope that you will consider giving us a second chance in the future so we can show you that we can do better. Please stop in and see us again soon!

Posted 2 years ago

“I was very disappointed when the marble top arrived nicked so I requested a replacement from the inspector who arrived last Friday. I am now waiting to find out when I will receive the replacement.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Deborah, and thank you for your review. We are very sorry that your marble top table arrived with a nick in it. That sounds frustrating! Our managers and service team will look into this for you and see what can be done to get this resolved to your complete satisfaction. We hope that you will consider giving us a second chance in the future, so we can show you how much better we can do!

Posted 2 years ago

“I was very disappointed when the marble top arrived nicked so I requested a replacement from the inspector who arrived last Friday. I am now waiting to find out when I will receive the replacement.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Deborah, and thank you for your review. We are very sorry that your marble top table arrived with a nick in it. That sounds frustrating! Our managers and service team will look into this for you and see what can be done to get this resolved to your complete satisfaction. We hope that you will consider giving us a second chance in the future, so we can show you how much better we can do!

Posted 2 years ago

“The purchase was very easy and pain free. Joe was great to work with. Instead of driving straight into our driveway, the delivery driver decided to come through our circle drive. He drove in our yard and our neighbor's yard leaving a big mess (tire marks everywhere).”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Kelly, and thank you for your review! We're very happy to hear that Joe was great to work with, and that purchasing with him was easy. We are very sorry that tire marks were left when the delivery driver used your circular driveway. Our managers will review your situation, and see that steps are taken to improve this in the future. We hope you are enjoying your purchase, and we hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do! Please stop by and visit us again soon.

Posted 2 years ago

“Paid for furniture that did not arrive as scheduled. Still waiting on one piece. Not notified of continuous delays. Furniture unboxed and bubble wrapped probably someone else’s returned furniture.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your review. We are so sorry about that your furniture didn't arrive as scheduled, and that you weren't notified of the continuous delays. We're also sorry that it seemed as though the furniture had been returned by someone else. That sounds very frustrating! Our managers have reviewed your situation, and we will work to improve this in the future. We hope you will consider giving us a second chance in the future, so we can show you how much better we can do!

Posted 2 years ago

“We were happy with the first recliner we ordered because we received it in two days. We ordered another recliner which then we were told it would not be in for four months which we were not happy with so we went to another store and got a recliner in the same day which made us a lot happier.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your review. We are happy to hear that you are very happy with the first recliner you ordered! We are also very sorry that your second recliner wouldn't arrive for a few months. That sounds frustrating! In these times of constant shipping delays, we work hard to expedite shipping whenever possible. We hope you'll consider giving us a second chance in the future so we can show you how much better we can do!

Posted 2 years ago

“The sales associate entered the wrong mattress information and neither of us noticed it on the receipt. Now we have the wrong mattress and we had to pay $100 to have the correct one shipped to us.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Christy, and thank you for your review. We're so sorry that your order was written wrong. Our managers looked into this for you, and we hope they were able to get it resolved to your satisfaction. We hope you'll consider giving us a second chance in the future, so we can show you how much better we can do!

Posted 2 years ago

“I love my bed but I was not informed that the company would not tie down the furniture with me having over an hour drive. They informed me of this after all the furniture was loaded and they just walk away. I was bless to have my daughter to transfer some of my furniture to her truck and help delivered it to our home.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Addie, and thank you for your review! We're sorry that you weren't informed the company wouldn't tie down the furniture for you. That sounds frustrating! Our managers will look into steps we can take to improve on this in the future. We are very happy to hear that you love your new bed! We hope you will consider giving us a second chance in the future, so that we can show you how much better we can do!

Posted 2 years ago

“when i was done purchasing the furniture. the sale person that i had stated that if you missed a payment that they will come and get it . i almost wanted to just cancelled the orders.. i wonder to myself did she say that because I was black, i wouldnt recommend her to no one else..”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Janet, and thank you for telling us about your experience. We are so sorry that comment made you feel the way that it did, as that is not ever the company's intention. It is our store's primary mission to make sure your experience is second to none, and in this case, we don't feel like we have lived up to that. This feedback has been shared with our management team who will review it and take the necessary steps to avoid this in the future. We most certainly did not mean to give you the impression that we were not interested in working with you and earning your business. We appreciate you choosing us and hope that you will give us another chance in the future

Posted 2 years ago

“Our salesman Zedrick was awesome. The fact that I had to wait 3 weeks for GAHS to aquire the loveseat was not what we expected. It surprised me that they were able to get me my loveseat, since we were told that they had plenty of sofas, but no loveseats and it would be mid December before they could get 1 as none were available anywhere, When I threatened to cancel my order a unavailable loveseat managed to appear that evening. I honestly believe I received a floor model or a returned 1, since my sofa has tags on it & the unavailable so called loveseat that miraculously appeared was delivered with no tags. That is why I was adamant that they unbox my furniture here on site. Which i was told could not be done.Then add the fact that the couch had a hole in it & loveseat had a scratch over 1" long didn't help. Now I have to wait until mid December to get both replaced per my conversation with Zedrick. I paid $2199.00 per piece, also bought a 5 year extended warranty, and almost $200 for delivery. I would think that $5300 for all the above my purchase would of been smooth sailing. I didn't get any discounts, free delivery nothing. I did however get my sofa & loveseat for $2199.00 each because that is what the tags said on showroom floor, but when it was rung up, items showed that they were $2299 each. I hope your company is not trying to price gouge customers? If it wasn't for Zedrick's great personality I would of canceled the whole order. We will see if I get my new sofa & loveseat in December or if I will get the run around. I truly believe that I should get some kind of discount after all of this. Was initially told I would receive my furniture within 2 weeks, only to be told after I questioned the fact that they had me sign a blank delivery date form, then when I called to question why my receipt read in fine print . . . Early/Mid November. I just want what I paid for. THIS ISSUE NEEDS TO BE RECTIFIED IN A TIMELY MANNER.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Donna, and thank you for your feedback! We're so sorry about the delays, and that when your furniture arrived, it was damaged. We're also sorry about the confusion with the pricing. That all sounds frustrating. Our management team looked into this for you, and we hope they were able to get it resolved to your satisfaction. Our team is also taking steps to see that this is improved upon in the future. We're very happy to hear that Zedrick has been doing an awesome job and providing great customer service. We hope we were able to resolve everything to your full satisfaction, and we hope you'll consider giving us a second chance in the future so we can show you how much better we can do!

Posted 2 years ago

“Terrible on following up and getting orders. No communication on no level.”

Helpful Report

Posted 2 years ago

Thank you for being a valued customer, and thank you for sharing your experience with us. Please accept our apologies for the lack of communication about your order. That sounds very frustrating, and it doesn't meet the expectations that we have of ourselves to provide the best customer service experience possible. Our team is taking steps to actively improve this, and we hope you'll consider giving us a second chance in the future!

Posted 2 years ago

“Very disappointed!!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your feedback. We are sorry you were disappointed. That sounds very frustrating. We hope our team was able to get your issues resolved to your satisfaction, and we hope you'll give us a chance again in the future so that we can show you how much better we can do.

Posted 2 years ago


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

The Great American Homestore Reviews