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The Great American Homestore Reviews

4.6 Rating 2,001 Reviews

91 %

of reviewers recommend The Great American Homestore

Company Reviews

Product Reviews

4.6

Based on 2,001 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

The Great American Homestore 5 star review on 31st August 2023

The Great American Homestore 5 star review on 3rd August 2023

The Great American Homestore 5 star review on 30th June 2023

The Great American Homestore 5 star review on 25th June 2023

The Great American Homestore 5 star review on 7th June 2023

The Great American Homestore 5 star review on 7th June 2023

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When my bedroom suit was delivered the lights were not on the bed. I asked the person who delivered it and he stated he manager said it was AS IS. We purchased it with the lights. I had to call my salesman and then another person had to come out 3 days later.”

Posted 6 months ago

Thank you for your 4 star rating, Victor. We apologize for the inconvenience caused with the delivery of your bedroom suit, and that when you called about the lights not working, you were advised that it was sold as is, and that you had to call your salesperson to get someone to come out for it a few days later. That sounds frustrating! We hope everything was resolved to your satisfaction, and if you need additional assistance with your bedroom set, please get in touch and we'll be happy to help. We hope you'll consider giving us a second chance, so we can show you how much better we can do. Please stop by and visit with us again soon.

Posted 5 months ago

“Great salesman!”

Posted 6 months ago

Thank you for shopping with us, Patricia, and thank you for your review. We are pleased to hear that you had great customer experience with our salesman. We really appreciate your feedback and good rating. We hope you are enjoying your purchase, and we'd love to help you again. Please stop in and visit with us again!

Posted 5 months ago

“I went right to Joseph to handle the furniture I wanted. He directed me to some options and then I moved through the payment process and it went very well. Thank you for a smooth transaction.”

Posted 6 months ago

Thank you for shopping with us, and thank you for your 4 star rating, Mary! We're glad to hear that Joseph was able to show you some great furniture options and that the payment process went well. It's always great to hear when customers have a smooth transaction, so thank you for the kind words! We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon.

Posted 6 months ago

“We had a good experience shopping at the Great American Homestore. Our salesman Bryan was helpful but not pushy. He helped us find what we needed and take advantage of a great sale. Delivery was prompt and efficient.”

Posted 6 months ago

Thank you for shopping with us, and thank you for your review! We’re thrilled to hear that you had a good experience with us - from our helpful and not pushy salesman Bryan to timely and efficient delivery. We're also happy to hear how you were able to take advantage of a great sale for your purchase! We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 6 months ago

“The Person who waited on me was absolutely wonderful! However, the expensive chair I have received is NOT of good quality. I paid way too much money for something that is NOT made well. Arms crunch in. Leaves a dent mark on top of arm. It seems to have cardboard under the smooth gray Italian leather exterior. It has digs on the back top, yet it came out of a box like a new one! The cushion is already squoosing down. Must have poor cheap material inside. Lovely looking, but poorly made. Would love to know what recourse I have.”

Posted 6 months ago

Thank you for shopping with us, Gail, and thank you for your review! We're very happy to hear that the person who waited on you was wonderful. That's great to hear! We are very sorry to hear that the chair you received seems to have arms that have cardboard in the arms, that has a cushion that squishes down, and has digs on the back top. That sounds frustrating! Our team will be reaching out to you about this. We hope we can get this resolved to your satisfaction, and we hope you'll consider giving us a second chance in the future. Please stop by and visit us again soon!

Posted 6 months ago

“I can always find the special piece of furniture or hard to find table or decorative piece there.”

Posted 6 months ago

Thank you so much for shopping with us, and for your 4-star rating. We're very happy to hear that you can always find the special piece of furniture, hard to find table, or decorative piece when you stop by and shop with us. We hope you are enjoying your purchase, and we look forward to helping you again. Please stop by and visit with us again soon.

Posted 6 months ago

“They were great when I canceled my order. But I had to call and make sure they are sending me a refund on my money, which they didn’t. But did so when by I called them again. I hope. Very nice ppl to do business with.”

Posted 7 months ago

Thank you for shopping with us, Karen, and thank you for your review. We are pleased to hear that our team was great when you had to cancel your order, and that we were able to quickly resolve your refund issue when you gave us a call. We would love to help you again in the future. Please stop by and visit with us again soon.

Posted 6 months ago

“Awesome, fast and efficient workers... The only thing I would say needs to improve is the calling the customer with a time window.”

Posted 7 months ago

Thank you for shopping with us, Natorrie, and thank you for your review. We are so glad to hear that our awesome, fast and efficient workers were up to your standards. We are sorry to hear that we could do better on calling our customers with a time window. We appreciate your feedback about that, and our managers are looking into how we can improve this right away. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon.

Posted 7 months ago

“I like the firmness of the sofa.”

Posted 7 months ago

Thank you for shopping with us, Dorothy, and thank you for your review. We're glad to hear that you like the firmness of the sofa. We hope you continue to enjoy your new sofa, and we would love to help you again in the future. Please stop by and visit with us again soon.

Posted 7 months ago

“Great place to shop for quality furniture at a reasonable price”

Posted 7 months ago

Thank you, L, for shopping with us and for your 4-star rating. We appreciate your feedback and are happy you found us to be a great place to shop for quality furniture at a reasonable price. We hope you are enjoying your purchase, and we'd love to help you again. Please stop by and visit with us again soon!

Posted 7 months ago

“Kind, knowledgeable, helpful staff”

Posted 7 months ago

Thank you for shopping with us, and thank you for your review! We are pleased to hear that you had a great experience with our kind, knowledgeable, and helpful staff. We strive to provide excellent service and we appreciate your feedback. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop in and visit with us again soon!

Posted 7 months ago

“Staff are all accommodating and friendly”

Posted 7 months ago

Thank you for shopping with us, Yebes, and thank you for your review. We are delighted to hear that our staff are all accommodating and friendly. We strive to provide the best service and products, and are so happy to hear that our customer service skills have met your expectations! We hope you are also enjoying your purchases, and we would love to help you again in the future. Please stop by and visit with us again soon.

Posted 7 months ago

“The in-store shopping experience, salespeople, and service were great. However, the scheduling on the phone for delivery is terrible. Total disaster trying to set up a morning or afternoon delivery. Two items were to be delivered on different dates due to availability. The first item was set up and delivered in the a.m. without issue. The second item was not delivered and the customer representative on the phone was quite arrogant and refused to set a morning delivery. End story I canceled the second item and shopped with another business that can make morning deliveries.”

Posted 7 months ago

Thank you for shopping with us, Joey, and thank you for your 4 star rating! We're happy to hear that your in-store experience, salespeople, and service were great. We apologize that you had difficulty setting up delivery for the second item and experienced an unpleasant interaction with one of our customer representatives. That sounds frustrating! We strive to ensure distinctive customer service and satisfaction for all of our customers and take your feedback seriously. Our managers are looking into this for you, and will take steps to improve this right away. We'd love a second chance to earn your business, and we'd love to show you how much better we can do. Please stop by and visit with us again soon.

Posted 7 months ago

“I was able to find what I was looking for and make my purchase with ease.”

Posted 7 months ago

Thank you for shopping with us, Floyd, and thank you for your review! It's great to hear that you were able to find what you were looking for and make your purchase with ease. We appreciate your feedback! We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 7 months ago

“Had to take a piece back that was marked wrong from the factory. But all in all a really good experience.”

Posted 7 months ago

Thank you so much for shopping with us, Janette, and thank you for your review! We are so glad to hear that you had a good experience with us, even with our unfortunate mislabeling issue. That sounds frustrating! We hope everything was resolved to your full satisfaction, and if you need any additional assistance, please get on touch and we'll be happy to help. We hope you are enjoying your purchase, please stop by and visit with us again soon!

Posted 7 months ago

“The sales person was well informed and very helpful.”

Posted 8 months ago

Thank you for shopping with us, Rena, and thank you for your review! We are happy to hear that you had a great experience with our knowledgeable and helpful salesperson! We hope you are enjoying your purchase, and we would love to help you again. Please stop in and visit with us again soon.

Posted 7 months ago

“My sales experience was great! The salesman listened to our needs and helped us receive our furniture in a timely manner. However, I have to sadly say that I was very disappointed in the quality of the furniture we received. The store model looked like a very pretty off/antique white color, but it came to me with an almost green/gray undertone. My sister actually asked me what color it was! Also, the set is not well made unfortunately. It is not solid and it has visible cracks in the paint and wood. I had high hopes because it was beautiful in the store, but I would caution people to think twice about the quality of certain collections.”

Posted 8 months ago

Thank you for shopping with us, Marquel, and thank you for your review! We are happy to hear that the salesman listened to your needs, and helped you receive your furniture in a timely manner. We are sorry to hear about the color difference in the furniture you received compared to what was displayed in the store, and also that it had cracks in the wood. That sounds frustrating! Our managers looked into this, and we hope it was resolved to your full satisfaction. If you still need assistance with your new furniture, please give us a call or contact us through our website, and we'll be happy to see how we can help!

Posted 8 months ago

“The Mattress ain’t wat thought”

Posted 8 months ago

Thank you for shopping with us, Archie, and thank you for your review! We really appreciate your feedback. We are sorry to hear that the mattress wasn't what you expected. That sounds frustrating. Our managers looked into this for you, and we hope it was resolved to your satisfaction. We hope you'll consider giving us a second chance in the future. Please stop by and visit with us again soon!

Posted 8 months ago

“My wife and I, we love good people who give good customers service. Mr James J did just that he's a keeper...”

Posted 8 months ago

Thank you for shopping with us, Lionel, and thank you for your review! We're happy to hear how much you and your wife appreciate good people who give great customer service, and it sounds like Mr. James J did exactly that! We're glad he was able to make a great impression on you. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 8 months ago

“Love the quality of their furniture.”

Posted 8 months ago

Thank you for shopping with us, Charis, and thank you for your review! We're delighted to hear how much you love the quality of our furniture. We hope you are enjoying your purchase, and we'd love to help you again. Please stop by and visit with us again soon!

Posted 8 months ago

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The Great American Homestore is rated 4.6 based on 2,001 reviews