The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,001 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,001 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I hate to see stores go out of business, but in this case it is understandable. Overall the worst customer service I’ve ever received. I had a complete structural failure on a bed I purchased. TGAH would fo nothing but sell me a new bed, and die yo the circumstances I had no choice but to buy it. Subsequently I requested information from the manager of the store about the details of the transaction. He has failed to respond to my written requests and refused to return my phone calls. I would not do business with them or any successor business managed by the same people.”

Helpful Report

Posted 4 months ago

“Now that room to go is taking over the homestore I had the worst experience ever after spending 10,000 for furniture that was damaged. Stay away from the new room to go.”

Helpful Report

Posted 6 months ago

Thank you so much for your review, Norman, and thank you for shopping with us. We are very sorry to hear that you had a bad experience after spending so much on furniture, and that your new furniture was damaged. That sounds frustrating! If you haven't already, please contact our Customer Service department so we can review your situation to see if there is anything we can do. We hope we can get this resolved to your satisfaction, and we hope you'll consider giving us a second chance in the future. Please stop by and visit us again soon!

Posted 5 months ago

“My experience was terrible! They delivered me a dirty mattress full of stains and dirty marks! The sad part about the situation they didn't even bother to make it right. Jakayla's customer service was terrible and unprofessional! The only great service I received was from my salesperson Donna. She's awesome and was very disappointed when I showed her the photos of the mattress.”

Helpful Report

Posted 6 months ago

Thank you for shopping with us, Christie, and thank you for your review. We truly appreciate you letting us know of the situation, and for recognizing Donna's awesome customer service. We are sorry to hear what happened and how Jakayla's customer service was unprofessional. That sounds frustrating! Our managers looked into this, and we hope everything was resolved to your satisfaction, and we hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do! Please stop by and visit us again soon.

Posted 6 months ago

“Ur store has changed since Covid. Won’t visit again. $299 for a small delivery is outrageous No military discount. Store has changed for the worse”

Helpful Report

Posted 7 months ago

Thank you for shopping with us, Danny, and thank you for your review. We're sorry to hear that we couldn't meet your expectations due to changes that have been made since the Covid-19 pandemic, that you had to pay so much for a delivery fee, and we apologize for the lack of a military discount. That sounds frustrating! Our managers looked into this for you, and we hope they were able to resolve this to your satisfaction. We also hope you'll consider giving us a second chance in the future - we'd love to show you how much better we can do! Please stop by and visit with us again soon.

Posted 6 months ago

“I came into the Southaven store and bought a couch that was supposed to be in stock. 2 days later I called to come pick it up and they said it was there ready for pickup. When I got to the store after driving 50 miles it was not in stock, but I could drive up to Memphis to pick it up. They wanted $300 to deliver. Got my money refunded and will never return to their stores!”

Helpful Report

Posted 7 months ago

Thank you for shopping with us, Connie, and thank you for your review. We apologize that you purchased a couch that was supposed to be in stock, were told it was ready for pickup, then when you arrived after a 50 mile drive, you were told you would have to drive to a different location for pickup. That sounds very frustrating! We greatly apologize for the inconvenience, and our managers have looked into this and are taking immediate steps to prevent this from happening again. We hope you'll consider giving us a second chance in the future. We'd love the chance to show you how much better we can do. Please stop by and visit with us again soon!

Posted 7 months ago

“Purchased a mattress for over 3000.00 doesn’t fit salesperson advise nothing can be done after I asked to pay more to make adjustments unable to use the mattress will never use your store ever again”

Helpful Report

Posted 7 months ago

Thank you for shopping with us, Carlos, and thank you for taking the time to share your experience. We're sorry to hear that your new mattress didn't fit, and that you were advised no adjustments could be made to it. That sounds frustrating! Our managers looked into this for you, and they hope they were able to resolve this to your satisfaction. We hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do. Please stop in and visit with us again soon.

Posted 7 months ago

“Had to miss work for delivery and I found out same day that delivery was not scheduled when I was told. Call manager and she didn’t help.”

Helpful Report

Posted 8 months ago

Thank you for shopping with us, and thank you for your feedback on our services. We apologize for any inconvenience that was caused when you had to miss work for delivery and found out that day that delivery wasn't scheduled, and that the manager didn't help when you called. That sounds frustrating! Our team looked into this for you, and we hope everything was resolved to your full satisfaction. We also hope you'll consider giving us a second chance in the future. We would love to show you how much better we can do! Please stop by and visit with us again soon.

Posted 8 months ago

“We ended up refusing our mattress delivery because it was not disclosed to us that the delivery did not include our old mattress removal. We called the competitor and they would remove it. We are elderly and had no way to get rid of it as we don’t live in an area that would pick it up from the curb. That was so inconvenient for us. We are very happy with the mattress and service we received from your competitor for the same price. We should have gone there initially. I’m never shopping at GAHS again.”

Helpful Report

Posted 10 months ago

Thank you for shopping with us, and thank you for your feedback about your shopping and delivery experience. We are very sorry to hear that you had to refuse your mattress delivery because it was not disclosed to you ahead of time that delivery does not include old mattress removal. That sounds very frustrating, especially since you had no way to get rid of it yourselves. Our managers are reviewing your situation, and are taking immediate steps to improve communication about this before a purchase is completed. We are so sorry for any inconvenience at all, and we hope you'll consider giving us a second chance in the future. We'd love the chance to show you how much better we can do. Please stop by and visit with us again soon!

Posted 10 months ago

“Very poor customer service from sales rep then she had the nerve to lie on us”

Helpful Report

Posted 10 months ago

Thank you for shopping with us, and thank you for your review. We're very sorry to hear that you had very poor customer service from your sales rep, and then she lied on you. That sounds frustrating! Our managers looked into this for you, and we hope they were able to get everything resolved to your satisfaction. We also hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do! Please stop by and visit with us again soon.

Posted 10 months ago

“I felt like from hello we were treated rudely. Then when I had to buy a chair off of the show room I got 5% off. It was not in a box and I asked sales lady if I could get it wrapped and of course again was rude and said they may have some bubble wrap I could put over it. Then was told they would help ME load a flipping recliner. Thank God the guy in back of warehouse took care of me. I won’t ever make another purchase from this store. NEVER and will share my story.”

Helpful Report

Posted 11 months ago

Thank you for shopping with us, Shannon, and thank you for your review. We sincerely apologize that your experience was not a positive one and that you were treated rudely. That sounds frustrating, and we're sorry that you were told we may have some bubble wrap to put over the display chair you purchased, and that you were told the warehouse would help you load the recliner. We are very pleased to hear how the warehouse guy took care of you, and our managers are looking into this to see where we can take action and make improvements. We hope you will consider giving us a second chance. we'd love the opportunity to show you how much better we can do! Please stop by and visit with us again soon.

Posted 11 months ago

“My wall and piece of furniture got damaged!”

Helpful Report

Posted 11 months ago

Thank you so much for shopping with us, Phillip, and thank you for your feedback. We appreciate that you took the time to let us know about your experience. We apologize that your wall and piece of furniture got damaged. Our managers have been looking into this for you to see what we could do. We hope everything was resolved to your full satisfaction, and we'd love a second chance so we can show you how much better we can do. Please stop by and visit with us again soon.

Posted 11 months ago

“I was told my order would be ready for pick up within 24hrs. It’s been 6 days and you want a review but I don’t even have my furniture.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Shanda, and thank you for letting us know about this! We are very sorry you have not gotten an update on your order after 6 days, when you were told it would be ready within 24 hours. That sounds frustrating! We'll be more than happy to look into this for you, and see what we can do about helping you get that order picked up just as soon as possible. Please give us a call or contact us through our website, and we'll be happy to help!

Posted 1 year ago

“I purchased a 4K mattress and contacted the store a couple of days after we had it informing them I was not satisfied with the mattress and I wanted to return it. I was told to give it a couple of weeks and then decide. Well, my desire was to still return the mattress. It was at that point I was informed that I could bring it back but if I find something for a lesser price, I would lose the rest of my money. The salesman did not explain the policy but when I asked what was I signing, he only stated it is the form where I agree to have the old mattress removed before the new mattress arrives. I feel the terms and conditions should be explained before the sale is complete! It’s clearly misleading the customer for a sale.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Tracy, and thank you for your review. We truly appreciate your feedback and value your loyalty. We’re sorry to hear about your dissatisfaction with the mattress, that your salesman did not explain the policy, and that he only stated it's the form where you agree to have the old mattress removed before the new mattress arrives. That sounds frustrating! Our managers looked into this for you, and we hope they were able to get this resolved to your satisfaction. We truly appreciate your feedback, and we hope you'll consider giving us a second chance in the future so we can show you how much better we can do. Please stop by and visit with us again soon!

Posted 1 year ago

“The furniture looked nice and prices were reasonable, but it took FOREVER to get it. The first pieces took 2 months to get and the last piece, a coffee table, took 8 months, which is ludicrous; and no one told us in the beginning it would take that long. I would never buy from y’all again. Give me online shopping where at least I know when I’ll receive my purchase!”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Julie, and thank you for your review. We're glad to hear that our furniture looked nice and that our prices were reasonable. We are sorry that it took 2 months to get your first pieces, and that it took 8 months to get the coffee table. We're also very sorry that nobody told you that at the beginning. That sounds frustrating! In these times of constant shipping delays, we work with manufacturers to expedite shipping whenever possible. Our team will look into your situation and see how we can improve this in the future. We hope you are enjoying your new furniture, and we would love a second chance to earn your business and show you how much better we can do! Please stop by and visit with us again soon.

Posted 1 year ago

“Not real happy with them”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your review! We're very sorry to hear that you're not real happy with us. That sounds frustrating! We'd love to know what we could have done to make your furniture shopping experience second to none, which is our primary goal. And we hope you'll consider giving us a second chance in the future. We'd love another opportunity to earn your business. Please stop by and visit with us again soon!

Posted 1 year ago

“The white man sucks he will not help the lady’s that works there with there customers every thing is no to there customers”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Jonathan, and thank you for your review. We're very sorry to hear that the man would not help the ladies that work here during your visit. That sounds frustrating! Our managers are looking into this, and will start working to improve right away. We hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do. Please stop by and visit with us again soon!

Posted 1 year ago

“Customer service was horrible. Everett Walker will never be able to sell me another piece of furniture. He was terrible.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Denita, and thank you for your review. We're very sorry that our customer service was horrible. That sounds frustrating! One of our primary goals is to provide customer service that is second to none, and we clearly failed to meet both our expectations and yours. Our managers looked into this for you, and we hope they were able to resolve everything to your satisfaction. We also hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do! Please stop by and visit us again soon!

Posted 1 year ago

“We are very unhappy that a couch we paid $3500+ for arrived needing restitching and repairing in multiple places. This is suppose to be a quality custom couch manufactured by England Furniture Co. The repair man came today and pointed out additional issues. He said he could correct it and our sales lady assured us we will have a 5 year warranty if anything else happens. Because of this, we would prefer not to complete a review at this time.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Anne, and thank you for your review! We are so sorry that your couch you paid $3500 for arrived needing restitching and repair in multiple places. We're also sorry to hear that the repair man found additional issues. We are glad to hear that he can correct it, and we hope everything is getting resolved to your satisfaction. If you need additional assistance with your sofa, please get in touch and we will be happy to help! We hope you'll consider giving us a second chance in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Very unattentive salesman. Very cheap made furniture. 1000 dollars for a recliner and 4 days old frame bending and warping. Don't think we'll be coming back. Thanks”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Joseph, and thank you for your review! We're sorry to hear that your salesman was unattentive, and that your recliner has a frame that is bending and warping after 4 days. That sounds frustrating! Our team would like to look into this for you, and see what we can do. Unfortunately, we haven't been able to reach you yet. Please give our customer service a call at 662-996-5161 at your convenience, and we'll be happy to help! We hope we are able to get this resolved to your full satisfaction, and we hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do! Please stop by and visit us again soon.

Posted 1 year ago

“I still have not received my furniture that I paid cash for over a month ago. The product Was in stock when I bought it and it's still in stock. I provided both my sales person and the account that took our order with the correct contact information for me. I confirmed the date of delivery 4 times. When the delivery company showed up the contractor that was waiting for the furniture had ran to lunch, They did not use the correct contact information, waited 15 minutes and left. I called that afternoon to see what was wrong and why they didn't use the correct contact information, to which I was told that I could either pick it up myself or they could deliver it again for another $299. I basically feel like my furniture is being held hostage. I paid for it in full but yet I can't receive it because you didn't follow instructions that are clearly provided. Either I pay more money or I don't get my furniture. I called and spoke to the "only manager that was there," and she informed me that there was nothing that she could do but take a $100 off the delivery fee. So now I'm left with a $199 delivery fee that I should not have to pay. I am very disappointed, as I have my entire home furnished with your products. Our salesman was wonderful, just everything else is horrible.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us again, Karen, and thank you for your review. We're very sorry to hear that you have not yet received your furniture that you paid cash for over a month ago, and that the delivery crew didn't use the correct contact info for your contractor at the time of delivery. We're also sorry to hear that resulted in you being told you would be either charged another delivery fee or have to pick the furniture up, and that you feel like your furniture is being held hostage. That sounds very frustrating! Our managers are looking into this for you, and we hope they can get everything resolved to your satisfaction. We greatly appreciate that you chose to furnish your entire home with us, and we'd love a second chance to show you how much better we can do! Please stop by and visit with us again soon.

Posted 1 year ago

The Great American Homestore is rated 4.6 based on 2,001 reviews