The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,001 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,001 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order wasn't shipped as promised”

Helpful Report

Posted 5 months ago

“Love the sofa and love seat. Clay, our salesperson was great. The love seat did not come with the power supply, and when I contacted the store to get the missing part, I was given the run around. They could not handle it at the store. Given a number to call, went to voicemail, no returned calls. Left email messages, no reply. Used chat assistance, was assured I would receive a call back from parts department, no reply. So customer service not the best. Will not be using their services again in the future.”

Helpful Report

Posted 6 months ago

Thank you so much for shopping with us, Daniel, and thank you for taking the time to review us. We really appreciate your feedback and are thrilled to hear how great Clay was when you visited with us. We are very sorry to hear that when no power supply was included with your loveseat, that you were given a number to call for that part, then after leaving messages, sending email, and contacting them through chat, that you received no reply. That sounds very frustrating! Our managers looked into this for you, and we hope everything was resolved to your satisfaction. If you still need assistance with your loveseat, please get in touch and we'll be happy to help. We hope you'll consider giving us a second chance in the future, so we can show you how much better we can do. Please stop by and visit with us again soon.

Posted 5 months ago

“The Table I chose was offered by the store people to other person who was in store first but did not select this table until I did , Just cause I was not a American or Native. Felt very bad with this kind of attitude with people in sales”

Helpful Report

Posted 8 months ago

Thank you for shopping with us, Nithin, and thank you for your review. We're sorry to hear that the table you chose was offered to a customer who had entered the store first, and didn't select the table until you did. We apologize for the uncomfortable shopping experience and that you were made to feel that way. That sounds frustrating! It is our store's primary mission to make sure your experience is second to none, and we clearly failed to meet that expectation. We most certainly did not mean to give you the impression that we were not interested in working with you and earning your business. We take our customer experience very seriously and we never want a customer to feel this way at one of our stores. Please accept our apologies and know that we would love a second chance to show you that we care about helping you find the perfect furnishings for your home. We look forward to showing you how much better we can do. Please stop by and visit with us again soon.

Posted 8 months ago

“I have been very pleased with the customer service but the quality of the furniture is terrible.”

Helpful Report

Posted 10 months ago

Thank you for shopping with us, Clay, and thank you for your review! We're delighted to hear how pleased you are with our customer service. We are sorry to hear that the quality of your furniture is terrible. We'd like to look into this for you. Please get in touch with us at your convenience, and we'll be happy to see what we can do. We also hope you'll consider giving us a second chance in the future, so we can show you how much better we can do! Please stop by and visit with us again soon.

Posted 10 months ago

“The salesman added a warranty without telling me.”

Helpful Report

Posted 10 months ago

Thank you for shopping with us, and thank you for your review. We're very sorry that your salesman added a warranty without telling you. That sounds frustrating! Our managers looked into this, and we hope they were able to resolve everything to your full satisfaction. We also hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do! Please stop by and visit with us again soon.

Posted 10 months ago

“Prices are high but quality could greatly be improved”

Helpful Report

Posted 11 months ago

Thank you for shopping with us, Rodrickus, and thank you for your review. We're sorry to hear that you feel our prices are high, and that quality could be improved. That sounds frustrating! Our team will look into this regarding the products that you purchased, and if you shop our competitors, you'll see that we have many higher quality products at a competitive price. Ever since we've started, our focus has been providing the best quality pieces at the very best price that we can, and in these times of constantly increasing prices, we work hard to stay competitive. We hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do! Please stop by and visit with us again soon.

Posted 11 months ago

“Good store,but an issue with my sofa. Didn't like that had to pay for a Repair or bring it back to have it repaired. Ridiculous”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Patrick, and thank you for your review. We're happy to hear that you found the store to be good. We are sorry to hear that you had an issue with your sofa, and that you were offered the options to either bring it back for a repair, or pay a fee for someone to come repair it. That sounds frustrating! Our managers looked into this for you, and we hope it was resolved to your satisfaction. We hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do! Please stop by and visit with us again soon!

Posted 1 year ago

“It would have been great, but I was told it would be 3 weeks before I could receive my furniture. I paid in full the day I selected it, and it took 2 months to get it.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Sandra, and than you for your review. We're very sorry to hear that you were told it would be three weeks until you received your furniture, and that it took 2 months to get it after you paid in full the day you selected it. That sounds frustrating! In these times of constant shipping delays, we work with manufacturers to expedite shipping whenever possible. Our managers will look into this for you, and will see how we can improve. We hope you are enjoying your purchase, and we hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do! Please come by and visit with us again soon.

Posted 1 year ago

“I brought a king bedroom set, but was not asked do I need a matress so I needed to make a second trip to the store because I realized when I got home that a mattress was on my receipt. A week later I went back to the store to purchase a mattress for the set I just purchased. The person added a mattress pad to my order, but didn't tell me why it was being added or what was it being used for.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Faith, and thank you for your review. We're sorry to hear that you were not asked if you need a mattress to go with your new king bedroom set, and that you had to make a second trip to the store when you saw a mattress was on your receipt. We're also sorry to hear that the salesperson didn't explain why a mattress pad was added to your order or what it was for. That sounds frustrating! Our managers are looked into this for you, and we hope everything was resolved to your satisfaction. If you need additional assistance with your order, please get in touch any time, and we will be happy to help! We also hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do! Please come by and visit with us again soon.

Posted 1 year ago

“I bought an expensive couch that broke within a month. It was replaced by a new one but I had to wait for over a month.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your review! We're very sorry to hear that your expensive couch broke within a month, and that you had to wait over a month for a replacement. That sounds frustrating! In these times of constant shipping delays, we work hard to expedite shipping whenever possible. We hope everything was resolved for you. If you need additional assistance with your new sofa, please get in touch and we'll be happy to help! We hope you'll consider giving us a second chance in the future. Please stop by and visit us again soon!

Posted 1 year ago

“Did not keep furniture. It had a lot of manufacturer defects.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Gearline, and thank you for your review! We're very sorry that your furniture had manufacturer defects. That sounds frustrating! Our team looked into this for you, and we hope everything was resolved to your full satisfaction. We'd love a second chance to earn your business and show you how much better we can do. Please stop by and visit us again soon!

Posted 1 year ago

“Sales agent wrote down the wrong zip code for address which caused a mixed up with the delivery date which resulted into me outsourcing my delivery. I was shocked to learn that due to this error the store inflexibility with delivery scheduling. After a few back and forth conversations the store managed to provide an update with the delivery truck for the previous date as scheduled but by this time I had found another delivery company. The first time I purchased furniture from this organization and wasn't satisfied with services.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Tara, and thank you for your review! We're very sorry the sales agent wrote down the wrong zip code, causing a mix-up with the delivery and with you hiring someone for that. That sounds frustrating! Our managers looked into this for you, and we hope they resolved everything to your full satisfaction. We also hope you'll consider giving us a second chance in the future. We'd love the chance to earn your business and show you how much better we can do. Please stop by and visit with us again soon!

Posted 1 year ago

“The zero gravity chair didn’t work. I determined that it was the battery. The options I was given were Bring it back to exchange or repair. I wanted to swap out the battery with the floor model and let you fix it I could have waited 2 weeks for a technician to come out. I live out of town and have difficulty lifting. I elected to order a new battery for $140 I got it in 2 days and solved the issue at my expense The other 2 pieces were fine. The salesman was very nice”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Jim, and thank you for your review! We're very sorry to hear that the zero gravity chair didn't work, that there was a problem with the battery, and that the options you were offered of bringing it back for an exchange or waiting for a repair tech to come out weren't workable for you. That sounds frustrating, especially since you live out of town and have difficulty lifting. Our managers are looking into how we can improve this, and we hope they're able to get everything resolved to your satisfaction. We're happy to hear that the other 2 pieces were fine, and that the salesman was very nice. We hope you'll consider giving us a second chance in the future. We'd love the chance to show you how much better we can do! Please stop by and visit with us again soon.

Posted 1 year ago

“I had to wait too long”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Susan, and thank you for your review! We're very sorry that you had to wait too long for your order. In these times of constant shipping delays, we work with manufacturers to expedite shipping whenever possible, and our managers will look into your situation to see how we can improve. We hope you are enjoying your purchase, and we would love the chance to show you how much better we can do. Please stop by and visit with us again soon!

Posted 1 year ago

“The service was great but after using my credit card in your store I had serval fraudulent charges trying to be charged on my card. This has never happened before.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your review! We're very happy to hear that you found great service when you shopped with us. We are sorry to hear that you had several fraudulent charges trying to be charged on your card later. That sounds frustrating! We work hard to keep our customer's personal information safe, and to combat fraudulent use of credit cards and identity theft. Our managers are looking into this for you, and we hope they get everything resolved to your full satisfaction. We hope you are enjoying your purchase, and we'd love a second chance to earn you business! Please stop by and visit with us again soon.

Posted 1 year ago

“Need help in warehouse. Too over an hour for associate to find my order.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your review. We're very sorry that it took over an hour for your order to be found in the warehouse. That sounds frustrating! Our managers have looked into this and taken steps to improve this right away. We hope you are enjoying your purchase, and we would love for you to give us a second chance to earn your business and show you how much better we can do. Please stop by and visit with us again soon!

Posted 1 year ago

“We ordered the furniture in February 2022 and it was delivered in October 2022. Every month, we got a call to say it was delayed again. Delivery was relatively smooth, with the exception of the delivery guy wreaking of marijuana. (Seriously?! Couldn't wait until you were off work?) They put the furniture together and assured that it was working properly before they left. Overall, not the worst experience, but certainly not the best.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Emma, and thank you for your review. We're very sorry that your order was delayed every month until October, and that the delivery guy reeked of marijuana. That sounds frustrating! Our managers are looking into this, and will take steps to improve this. We hope you're enjoying your new furniture, and we hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do! Please stop by and visit with us again soon.

Posted 1 year ago

“Nice showroom and nice sales staff. The bedframe we chose was poor overall quality. Knotted wood, stain over sanded residue, missing stain in spots.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Michael, and thank you for your review. We're very happy to hear that you found our staff and showrooms to be so nice! We are sorry to hear about the problems with your bed frame. That sounds frustrating! Please give us a call or reach out to us through our website, and we'll be happy to look into this and see what we can do. We hope we can get this resolved to your full satisfaction, and we hope you'll give us a second chance in the future. We'd love to show you how much better we can do!

Posted 1 year ago

“It took 8 months for me to get my Funiture and every month they said it was coming it never did. Someone from management should have called me are at least offered me a discount but never did and when I asked for someone from management to call they never did.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Steven, and thank you for your review. We're sorry that it took 8 months for your furniture to arrive, and that it was delayed every month. That sounds frustrating! In these times of constant shipping delays, we work hard to expedite shipping whenever possible, and our team is reviewing your situation. We hope our managers can get this resolved to your satisfaction, and we hope you'll consider giving us a second chance in the future. Please stop by and visit us again soon!

Posted 1 year ago

“Everything was great except the pick up.. Diane was excellent. Had to call three (3) times and ring bell to get someone to open pick up door. The dock worker needs an attitude adjustment. Didn't talk, smile and I had to help load my recliner.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Gordon, and thank you for your review! We're very happy that Diane was excellent. We're sorry that you had to call three times and ring the bell to get someone to answer the door at pickup, and that the dock worker needed an attitude adjustment. That sounds frustrating! Our managers will look into this, and will take steps to improve this process. We hope you'll consider giving us a second chance in the future, so we can show you how much better we can do! Please stop by and visit with us again soon!

Posted 1 year ago

The Great American Homestore is rated 4.6 based on 2,001 reviews