The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,001 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,001 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 30th June 2023

Latonda

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was great but Waiting 8 months for couch was frustrating.”

Helpful Report

Posted 2 years ago

Thank you for being a valued customer and sharing your feedback with us. We are so sorry that you waited 8 months for your sofa to arrive. That sounds frustrating! Our management does actively monitor our reviews, and we will take steps to improve this. We are happy to hear that you had a great delivery experience, and we hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do!

Posted 2 years ago

“I was offered $260. 00 off since I was paying in full ( which I did not ask for) but when I got home it was not reflected in the receipt. I even asked when checking out if that total included the discount and the salesperson assured me it did. My fault I guess for not looking at the receipt at the store. I just wish she hadn’t said it in the first place.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for sharing your feedback with us! We are sorry that you did not see a discount reflected on your receipt. That sounds frustrating. Our management team has reviewed your situation, and we hope they were able to get this resolved to your satisfaction. Thank you for being a valued customer, and we hope to help you again in the future!

Posted 2 years ago

“Once I received the sofa noticed that it has plastic legs. You heard me, plastic...not wood. Expensive couch to be sold with plastic legs. I had to order wood legs from Amazon. Really. I am cautious about shopping with Great American Homestore now. BTW - other sofas also had plastic legs.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Linita, and thank you for your feedback. We're sorry that the couch you purchased was expensive to have plastic legs. That sounds frustrating! We hope you are pleased with it now, and our team will take note of this so we can improve in the future. We hope you'll consider giving us a second chance in the future!

Posted 2 years ago

“Salesman was great”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Jasper, and thank you for your review! We're very happy to hear that your salesman was great. We hope you visit us again soon!

Posted 2 years ago

“I can’t write a review yet, because all of my furniture have not come in.”

Helpful Report

Posted 2 years ago

Thank you for being a valued customer, and thank you for sharing your feedback with us. We are sorry all of your furniture hasn't come in yet. That sounds frustrating. Our management and service teams would like to review your situation to see if there is anything we can do. Please call us at 1-800-260-4898 or contact us via our website and we would be glad to assist you!

Posted 2 years ago

The Great American Homestore is rated 4.6 based on 2,001 reviews