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The Great American Homestore Reviews

4.6 Rating 2,001 Reviews

91 %

of reviewers recommend The Great American Homestore

Company Reviews

Product Reviews

4.6

Based on 2,001 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We absolutely love our new furniture but have been left disappointed by repair services. I initially went thru the warranty company regarding a bad USB port on the new loveseat. They did nothing for me... despite telling me they were ordering a part and having a repair technician come out. A guy came out, took more photos of the USB panel and said okay, he would take care of it. We heard nothing foe weeks. I called the service department, they had no knowledge of any needed repairs or of a part that had been ordered. They were going to RUSH order a part... another month goes by. I called and oh yeas, we have the part let's get you scheduled. 2nd repair technician comes out, he doesn't have the patt but he'll order it. At this point I called service AGAIN and I also left a message for for our salesman, Mark. Mark called back and said he spoke with the service department and they were going to get me taken care of. Today, technician Cliff came BACK out with the new part. Cliff quickly changed out the switch box and it all works correctly!! Cliff was super easy to work with and is very polite & professional. I'm just happy that after 12+ months of waiting, we have all of our new furniture and everything works the way it should.”

Posted 2 years ago

Thank you for shopping with us, Brian and Jill, and thank you for your review! We're very happy to hear how much you love your new furniture! We are very sorry that you had some trouble getting the USB port on your loveseat fixed. That sounds frustrating. We are pleased to hear that Cliff was easy to work with, polite, professional, and, above all, got the USB port working correctly for you! We hope this has been resolved to your full satisfaction. If you still need assistance with your new furniture, please reach out to us through our website or give us a call at 662-996-5161 and we will be happy to help! We hope you are enjoying your new furniture, and we would love to help you again in the future. We hope you'll consider giving us a second chance to show you how much better we can do!

Posted 2 years ago

“Furniture purchased and paid for in December 2021. Order not completed until April 2021. Poor notification on delays.”

Posted 2 years ago

Thank you for shopping with us, and thank you for your review. We are very sorry that you were not updated about any potential delays to your order. That sounds frustrating! Our managers will review your situation to make sure that we improve this in the future. We hope that you will consider giving us a second chance in the future so that we can show you how much better we can do. We'd love another chance to earn your business. Please stop by and visit us again soon!

Posted 2 years ago

“Sales person I originally dealt with no longer worked there and I was not notified as I was trying to contact him for answers. The new sales person never returned my call about making another purchase for complimenting chairs. The new sales person informed me that the old one was released.”

Posted 2 years ago

Thank you for shopping with us, Barbara, and thank you for your review. We're very sorry that you had difficulty reaching your original salesperson for help purchasing your chairs. That sounds frustrating! Our managers will look into this, and see what we can do to improve this in the future. We do hope that you were much happier with your new salesperson, and we hope you'll give us a second chance in the future, so we can show you how much better we can do! We hope you are enjoying your purchase, and we hope you'll visit us again soon!

Posted 2 years ago

“I did not care for my sales person at all. He was gruff, and acted as though I didn’t matter, and he didn’t care for my business.”

Posted 2 years ago

Thank you for shopping with us, and thank you for leaving a review about your experience. We are very sorry that you didn't care for your salesperson, and that you felt he didn't care for your business. That sounds frustrating. It is our store's primary mission to make sure your experience is second to none, and we clearly failed to meet that expectation. We most certainly did not mean to give you the impression that we were not interested in working with you and earning your business. We take our customer experience very seriously and we never want a customer to feel this way at one of our stores. Please accept our apologies and know that we would love a second chance to show you that we care about helping you find the perfect furnishings for your home.

Posted 2 years ago

“Decent store”

Posted 2 years ago

Thank you for shopping with us, Teresa, and thank you for your review! We hope you are enjoying your purchase, and we would love to hear from you how we could have earned a 5-star review about your experience. Please reach out to us through our website or text us at 662-301-7070 at your convenience and let us know. We would love to help you again in the future, and we'd love the chance to show you how much better we can do! Please stop by and visit us again soon!

Posted 2 years ago

“Good experience. We bought two lift chairs. We will be back when we need anything else.”

Posted 2 years ago

Thank you for shopping with us, Larry, and thank you for your review! We're happy to hear that you had a good experience and that you'll be back if you need anything else. We would love to help you again in the future! We'd also love to hear how we could have improved your furniture shopping experience enough to earn a 5-star review from you. Please get in touch with us through our website or give us a call and let us know. We hope you will stop by and visit us again soon, so we can show you how much better we can do!

Posted 2 years ago

“The good thing : I really like my bed. The bad thing : after I made my purchase & I came back on a different day to talk about delivery . My salesman, Scot looked at me dead in my face , didn’t say hello or anything. After I purchased , he doesn’t know me anymore? Ouch. The power of being greeted means something especially with the kind of money I dropped . Besides that , I would still shop here just not with Scot.”

Posted 2 years ago

Thank you for shopping with us, and thank you for your review. We are very happy to hear how much you like your new bed! We are very sorry to hear about your experience when you visited our store again. That sounds frustrating. It is our store's primary mission to make sure your experience is second to none. Please accept our apologies and know that we would love a second chance to show you that we care about helping you find the perfect furnishings for your home.

Posted 2 years ago

“I had good service but unfortunately the furniture looks good but the quality is substandard and poorly made. Materials are cheap. Will not shop there again.”

Posted 2 years ago

Thank you for shopping with us, Patricia, and thank you for taking the time to leave a review about your experience. We're very sorry to hear that your furniture was was poorly made; ever since we've started out focus has been providing the best quality pieces at the very best price that we can. Our managers looked into this for you, and we hope that they were able to get this resolved to your full satisfaction. We hope that you will consider giving us a second chance in the future. We would love a chance to show you how much better we can do!

Posted 2 years ago

“I paid 800 plus dollars for a nice reciner chair that had a great lumbar support . Both of my sons had covid at almost the same time and I couldn't get any help to getmy chair picked up at the Southaven store warehouse. I finally just went and picked it up myself and the guys at the store were very helpful to get it in the truck for me. I got it home and aske my neighbor if he would helpmeget it in the house. We pulled the back off and loaded the bottom part in the house and then brought the back in and lowered it back down in the sleeve on the chair. I sat down and tried all the controls to see if they worked correctly and they did ! I noticed from the back side , I could see a big space on the right side of the chair and it didn't quite fit down on the armrest good . it liked about 2". On the front side ,you could see the same large space on the left side open all the way to the floor between the armrest and the foot rest .I called the next day and got an appt. for someone to come out and adjust my chair or replace it. I told the Lay that I just wasn't going to pay that much money for achair that wasn't right and she agreed!!! The day of the appt.came and I never saw them!!!! I've called back since 2 or 3 times and I can't seem to get anyone to callme back about the chair. I don'twant to drive all the way to Southaven , but GreatAmerican Home store , I know willmake it right ifI can talk to someone! Thanks, Jerry Surratt”

Posted 2 years ago

Thank you for shopping with us, Jerry, and thank you for your review. We're so sorry that you had a gap between the pieces of your chair when you put it together, and that you had trouble with your service appointment. Our team has looked into this for you, and we hope that this is getting resolved to your satisfaction. If you need additional assistance, please reach out to us through our website and we will be more than happy to help! We hope you'll consider giving us a second chance in the future. Please stop by and visit us again soon!

Posted 2 years ago

“I normally shop in the outlet store on Summer. The last purchase I made was done with the young lady at the back counter because there were only 2 sales associates on the floor at the time. There was an older lady who informed me immediately when attempting to ask a question she was eating lunch. And then there was an older guy who was assisting another customer. The young lady who assisted me was the "cashier". She was very pleasant and I was glad she was able to assist. I have bought a few pieces from GAH. I really like shopping in the outlets, I can usually find some good quality pieces.”

Posted 2 years ago

Thank you for being a loyal customer, Shereta, and thank you for your review! We're so sorry that you were told one of our associates was eating lunch when you attempted to ask a question; our goal is to provide a customer service experience second to none, and we will certainly take steps to improve. We are very happy to hear that the young lady who helped you was very pleasant and able to help you. We would love to help you again in the future, and we hope you'll give us a second chance so we can show you how much better we can do! Please stop by and visit us again soon.

Posted 2 years ago

“The customer service was excellent. The 90Day return on new beds is what helped me make a decision on a bed.”

Posted 2 years ago

Thank you for shopping with us, Marsha, and thank you for your review! We're very happy to hear that you had an excellent customer service experience when you shopped with us. And we're very pleased to hear how the 90 Night Comfort Guarantee helped you make your decision about your new bed. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit us again.

Posted 2 years ago

“You guys need to start building furniture in the great USA. Waiting for 6 months and I get 1 of 2 pieces I bought in July and now the second piece hopes to ship by this July. People are not going to put up with this. I know you can blame Covid and shipping backlogs but if you made it here is America we would not have to wait a year”

Posted 2 years ago

Thank you for shopping with us, and thank you for your review! We're sorry you are having to wait on the pieces you ordered. That sounds frustrating! In these times of constant shipping delays, we work with the manufacturers to expedite shipping whenever possible, and our team is reviewing your situation to see if anything more can be done. We hope we can get this resolved to your satisfaction, and we hope you'll consider giving us a second chance in the future. Please stop by and visit us again soon!

Posted 2 years ago

“Just having to wait so long on furniture pieces. And the prices are high.”

Posted 2 years ago

Thank you for shopping with us, Betty, and thank you for your review. We're sorry you had to wait so long on your furniture to arrive. That sounds frustrating! In these times of constant shipping delays, we work hard to expedite shipping whenever possible, and our team is reviewing your situation to see what we can do to improve on this in the future. If you shop our competitors, you'll see that we have many higher quality products at a competitive price. Ever since we've started, our focus has been providing the best quality pieces at the very best price that we can, and in these times of constantly increasing prices, we work hard to stay competitive. We hope you'll give us a second chance in the future, so we can show you how much better we can do. Please stop by and visit us again soon!

Posted 2 years ago

“Scot helped me. Pretty decent job. He understood what I needed and didn’t try to sway me away from what I stated. I loved the fact he listened. We even joked around. I was surprised when I got home to put my beds together and one of my beds had no hardware. I called twice to see if I could get the warehouse get the screws and the warehouse manager Matt wouldn’t answer the phone. I took a different approach and was transferred internally and only THEN did he pick up. They explained that the warehouse closes at 7 and I would need to be there before then to get the screws. Only problem is, I get off work at 7. I asked him to leave the hardware at the receptionist’s desk. He ensured he would. When I got there, they screws were not there and no one knew what I was talking about. Needless to say, the sales team is fine but the warehouse is a mess and is clearly managed by someone extremely lazy and careless when it comes to the customers. Probably won’t return for a while.”

Posted 2 years ago

Thank you for shopping with us, and thank you for your review! We are very happy to hear that Scot listened to you and did a great job. We are so sorry about all the confusion with the screws for your bed. That sounds frustrating! We hope this was resolved to your full satisfaction. If you need additional assistance, please give us a call at 800-260-4898 or reach out to us through our website, and we will be more than happy to help! We hope you'll consider giving us a second chance in the future so we can show you how much better we can do. We hope you'll visit us again soon!

Posted 2 years ago

“Well I'm not happen that the Delivery Crew was unable to place my Couch in the Living Rm. I had to pay 2 delivery cost. Still. Waiting to see if the Loveseat is placed in my living Rm. I feel the Delivery should be FREE.”

Posted 2 years ago

Thank you for shopping with us, Lottie, and thank you for your review! We're sorry the delivery crew was unable to place the sofa in your living room. that sounds frustrating! Our team will review your situation to see if anything else can be done. We hope that your loveseat was able to be placed in your living room, and we hope you will consider giving us a second chance in the future so we can show you how much better we can do! We hope you'll stop by and visit us again soon!

Posted 2 years ago

“Wish they had what I wanted in stock”

Posted 2 years ago

Thank you for shopping with us, John, and thank you for your review! We're sorry we didn't have what you wanted in stock. That sounds frustrating! In these times of constant shipping delays, we work hard to expedite shipping whenever possible, and our team is reviewing your situation to see if anything more can be done. We hope we can get this resolved to your satisfaction, and we hope you'll consider giving us a second chance in the future. Please stop by and visit us again soon!

Posted 2 years ago

“We like the furniture ok but the coffee table is wobbly. I suppose the table needed to be tightened up. We don't have the time at this point to mess with it but maybe later we can figure out where all the screws are and tighten them down.”

Posted 2 years ago

Thank you for shopping with us, Robin, and thank you for your feedback. We're sorry that your coffee table is wobbly - that sounds frustrating! Our managers and service team are looking into this for you, and we hope they are able to get this resolved to your satisfaction. We hope you'll consider giving us a second chance in the future, so we can show you how much better we can do!

Posted 2 years ago

“The three stars has no impact on the sled person that helped me, Leigh was awesome and helped me every way she could great sales person in my book, with the exception of delivery I worked up till 12:30 daily and they still scheduled me at 11:30-1145 am”

Posted 2 years ago

Thank you for shopping with us, Doug, and thank you for your feedback. We're so sorry about the delivery time conflicting with your work schedule; that sounds frustrating! Our managers do read each of our reviews and will take steps to improve this. We hope you'll consider giving us a second chance in the future so we can show you how much better we can do!

Posted 2 years ago

“Some items in the store were of interest. Bought items.”

Posted 2 years ago

Thank you for shopping with us, Vincent, and thank you for your feedback! We're happy to hear that you were able to find some items that you were interested in. We would love to help you again in the future. Please stop by and visit us again soon.

Posted 2 years ago

“Just a three star on the delivery Crue that delivered my furniture. I'm satisfied with my furniture, but the delivery men who delivered my furniture. One of them akrd for a pair of scissors from my mom and took off with them. Didn't even ask why he needed them and ran off with them.”

Posted 2 years ago

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The Great American Homestore is rated 4.6 based on 2,001 reviews