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The Great American Homestore Reviews

4.6 Rating 2,001 Reviews

91 %

of reviewers recommend The Great American Homestore

Company Reviews

Product Reviews

4.6

Based on 2,001 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First thing first, I order a sectional and decided to pick it up. Upon arriving at the warehouse very kind gentlemen assisted me , but unfortunately my sectional was broken and I couldn't pickup . This indeed was an inconvenience as the uhaul was picked up and paid for . I did speak with the manager of the store who assisted me with that inconvenience. NOW THE DELIVER GUYS WERE ABSOLUTELY UNPROFESSIONAL AND THE REASON FOR SUCH RATING. They bring my sectional in and just sat it wherever and when I advised I would like to have on a certain wall. This guy had the audacity to tell me , " WELL YOU KNOW WE DO HAVE 1 MORE STOP AFTER YOU" I advised that had nothing to do with me.For something that would have taken less than 2mins and their JOB to place the furniture where I desired. At that point I wanted them out of my house. I do understand how constructing manifest work for deliveries. They had more than enough time to do their JOB. Just the fact of these guys delivering furniture in the future would definitely deter me from ordering additional furniture I was looking to purchase from AHS.”

Posted 1 year ago

Thank you for shopping with us, Latarsha, and thank you for your review. As a local business, your feedback is very important with us. We are very sorry that your sectional was broken when you arrived to pick it up, although we are glad to hear that our manager assisted you with that inconvenience. We are also very sorry that our delivery team was unprofessional and wouldn't place the sectional where you wanted it. That sounds frustrating! Our managers will look into this, and will take steps to improve this right away. We hope you will consider giving us a second chance in the future. We'd love to earn back your business, and show you how much better we can do! Please stop by and visit with us again soon.

Posted 1 year ago

“The products came deffective and i had to waste time changing them”

Posted 1 year ago

Thank you for shopping with us, Ismael, and thank you for your review. We're very sorry that you had to waste time exchanging defective products. That sounds frustrating! We hope that your exchange went smoothly, and that everything was resolved to your full satisfaction. If you need additional assistance, please get in touch with us and we will be happy to help. We hope you'll consider giving us a second chance in the future, so we can show you how much better we can do. Please stop by and visit with us again soon!

Posted 1 year ago

“I placed an order in May, was told I would receive it in June, didn't receive it until September, I had to wait an extra 3 months then my order was not correct.”

Posted 1 year ago

Thank you for shopping with us, Eleanor, and thank you for your review. We're very sorry that your originally expected your order in June, then didn't receive it until September, and that it wasn't correct when it arrived. That sounds frustrating! Our managers looked into this for you, and we hope they were able to get everything resolved for you. We hope you'll consider giving us a second chance in the future. We would love the chance to show you how much better we can do. Please stop by and visit with us again soon!

Posted 1 year ago

“Got what I ordered but the top of one of the side rails is chipped and I can’t use the top spots on the headboard and footboard as there is nowhere to screw it into”

Posted 1 year ago

Thank you for shopping with us, David, and thank you for your review! We're sorry that there are issues with your side rails and headboards. That sounds frustrating! We'd like to look into this for you. Please give our customer service a call at 662-996-5161 or reach out to us through our website, and we'll be happy to help. We hope we're able to get this resolved to your satisfaction, and we hope you'll give us a chance in the future to show you how much better we can do. Please stop by and visit with us again soon!

Posted 1 year ago

“The 3 star review is not so much about the store (our ecperience in the store, with our salesman was worthy of 4.5 stars); its about a 5 month wait we endured for delivery of our recliners. Most people will not wait 5 months for furniture.”

Posted 1 year ago

Thank you for shopping with us, Gary, and thank you for your review. We're very happy that your salesman was worthy of 4.5 stars, although we are very sorry that you had to wait around 5 months for your recliners. That sounds frustrating! In these times of constant shipping delays, we work hard to expedite shipping whenever possible, and our team is reviewing your situation to see how we can improve this. We hope you are enjoying your new recliners, and we hope you'll consider giving us a second chance in the future. We'd love the chance to show you how much better we can do! Please stop by and visit with us again soon!

Posted 1 year ago

“Untruthful”

Posted 1 year ago

Thank you for shopping with us, and thank you for your review! We're sorry you felt we were untruthful when you shopped with us. Our managers looked into this for you, and we hope everything was resolved to your satisfaction. We hope you are enjoying your purchase, and we hope you'll consider giving us a second chance in the future. We'd love the opportunity to show you how much better we can do!

Posted 1 year ago

“Short version: We paid $7K for a bedroom suite and got everything, except our night stands, in a week. The nightstands we won't get until OCTOBER. Information that was withheld until AFTER we signed the paperwork. Even though we were promised EVERYTHING was in stock.”

Posted 1 year ago

Thank you for shopping with us, Angela, and thank you for your review! We're very happy to hear that you were able to get most of your bedroom within a week, although we are very sorry about the delay on the nightstands. That sounds frustrating! Our managers are looking into this for you to see if there is anything that can be done, and we hope they can get this resolved to your satisfaction. We also hope you'll consider giving us a second chance in the future. We'd love the chance to show you how much better we can do!

Posted 1 year ago

“The Salesperson was very professional and attentive to my needs however, I am still awaiting my two chairs that go with my dining room table! I spent over $8000 ! The odds of shopping @ Great American Homestore is slim to none! It screams bad service for me.”

Posted 1 year ago

Thank you for shopping with us, Candance, and thank you for your review. We're very happy to hear that your salesperson was professional and attentive to your needs. We are very sorry that you are waiting on chairs to go with your dining room table. That sounds frustrating! Our managers will look into this for you, and see what can be done. We hope we can get this resolved to your satisfaction, and we hope you'll consider giving us a second chance in the future. We would love the opportunity to show you how much better we can do!

Posted 1 year ago

“Salesman was great and helpful, kept us updated on product arrival. Only a 3 because took over 3 months to receive product.”

Posted 1 year ago

Thank you for shopping with us, Gerald, and thank you for your review. We are very happy to hear that your salesman was great, helpful, and kept you updated on the arrival of your purchase. We are very sorry that it took three months to receive your order. That sounds frustrating! In these times of constant shipping delays, we coordinate with manufacturers to expedite shipping whenever possible, and we will review your situation to see what steps we can take to improve this in the future. We hope you are enjoying your purchase, and we hope you'll consider giving us a second chance in the future. We would love to show you how much better we can do! Please stop by and visit with us again soon.

Posted 1 year ago

“It was a huge ordeal to get my paperwork done and it was not specified on my paperwork that I wanted the white bed amd dresser. The day my furniture was delivered I had to work that night and it was very inconvenient to get up and get the wrong furniture. I was extremely upset.”

Posted 1 year ago

Thank you for shopping with us, Cheyenne, and thank you for your review! We're so sorry that the wrong color furniture was delivered to you. That sounds frustrating! Our managers looked into this for you, and we hope they were able to get it resolved to your full satisfaction. We hope you will consider giving us a second chance in the future, so we can show you how much better we can do! We hope you will visit us again soon!

Posted 1 year ago

“The salespeople were very friendly. Opened the ottoman purchased at the South Haven location and it was unraveling. Very disappointed. Could not return because we live Baton Rouge and we aren’t available to travel back anytime soon.”

Posted 2 years ago

Thank you for shopping with us, Marshall, and thank you for your review! We are very sorry that your ottoman was unraveling when you opened it, and that you were unable to return to see about exchanging it. That sounds frustrating! Please give our service department a call at 662-996-5161 or put in a request online at https://gahs.typeform.com/service-request, and we'll be happy to assist.

Posted 2 years ago

“Bedroom suit arrived months after initial expected arrival date.”

Posted 2 years ago

Thank you for shopping with us, Kevin, and thank you for your review! We're sorry the arrival of your bedroom set was delayed. That sounds frustrating! In these times of constant shipping delays, we work hard to expedite shipping whenever possible, and our team will review your situation to see how we can improve this in the future. We hope you'll consider giving us a second chance, so we can show you how much better we can do. Please stop by and visit us again soon!

Posted 2 years ago

“First we were told the furniture was at store and could have immediately when in reality we had to go to warehouse in Memphis to pick up. We were told the warehouse people would tie everything down for us when they did not. We had to do all of it. Very misleading and no discount!”

Posted 2 years ago

Thank you for shopping with us, Nita, and thank you for your review! We're very sorry for the confusion about the pickup location of your furniture. And we're also sorry that the warehouse people did not help you tie down your furniture at pickup. That sounds frustrating! Our managers will review your situation, and will take definite steps to improve this in the future. We hope you'll consider giving us a second chance so that we can show you how much better we can do. Please stop by and visit with us again soon!

Posted 2 years ago

“The sales staff and showroom were great. The quality of the piece we purchased was nothing like the display piece however. It was much firmer and not comfortable, the seams weren’t even and worst of all It was DIRTY.”

Posted 2 years ago

Thank you for shopping with us, and thank you for your review. We're sorry the piece that was delivered to you was dirty and not the same quality as the display. Our service team would like to review your situation and see what can be done. Please reach out to us through our website or give us a call at 662-996-5161 and we will be happy to help!

Posted 2 years ago

“Overall my experience was great until I have to pay extra for multiple deliveries I think when it’s not the buyer fault and you have already paid for your items to be delivery it the buyer shouldn't pay extra to have the rest of their items brought to them..”

Posted 2 years ago

Thank you for shopping with us, Tiffany, and thank you for your review! We're very happy to hear that overall your experience was great. We are sorry you had to pay for multiple deliveries. That sounds frustrating! Our managers reviewed your situation, and we hope they were able to resolve it to your satisfaction. We hope you'll consider giving us a second chance in the future, so we can show you that we can do better. Please stop by and visit us again soon!

Posted 2 years ago

“It took longer than originally quoted for me to get my furniture. And when everything was finally in and I got the call to come and make my final payment when I went to pick up my items I was informed that they forgot to get my ottoman and that I would have to make a 2nd trip to pick that up when it was ready. I asked for a courtesy delivery for this inconvenience and was declined. I had to leave for a scheduled vacation and while I was gone I received a call from the store asking when I was going to get the ottoman and stated they had another customer who needed the ottoman and wanted to sell mine to them…are you kidding me with this!!! I still have to make a 2nd inconvenient trip to the store to get my ottoman”

Posted 2 years ago

thank you for shopping with us Carrie, and thank you for your review! We're sorry it took longer than originally quoted for your furniture to arrive, that your ottoman was forgotten for your first pickup, and that someone called you while you were on your vacation asking when you were going to pick it up and stating it was going to be sold to another customer. That sounds very frustrating! Our managers looked into this for you, and we hope they were able to get it resolved to your full satisfaction. We hope you will consider giving us a seconf=d chance in the future, so that we can show you how much better we can do!

Posted 2 years ago

“No comments”

Posted 2 years ago

Thank you for shopping with us, and thank you for your review! We hope you are enjoying your purchase, and we would love to know how we could have made your furniture shopping experience better. You can give us a call or reach out to us through our website any time and let us know! We also hope that you'll consider giving us a second chance in the future, so that we can show you how much better we can do! Please stop by and visit us again soon.

Posted 2 years ago

“toke to long to get my chair”

Posted 2 years ago

Thank you for shopping with us, Danny, and thank you for your review. We are sorry that it took too long to get your chair. That sounds frustrating! Our managers and service team are reviewing your situation to see what we can do to improve this in the future. We hope you will consider giving us a second chance in the future, so we can show you how much better we can do. Please stop by and visit us again soon!

Posted 2 years ago

“I purchased a sectional from you guys last week. My salesman, Larry, has no filter and I have not figured out how he is a salesman there. I had my father meet the delivery guys to let them in my house. When I got home, my sectional was not even connected. The pieces were just set next to one another rather than being hitched together as they should be. I am a single mom with a little girl. I had to get someone to come over and help me attach the pieces. My sectional is big and not easy for one person to connect. On a positive note, the inventory was nice and the cleaning lady was very friendly and nice.”

Posted 2 years ago

Thank you for shopping with us, Kristen, and thank you for your review. We are so sorry that your salesperson had no filter, and that your sectional was not connected at the time of delivery. That sounds frustrating! Our customer service team is looking into this for you, and we hope they are getting it resolved to your full satisfaction. If you still need assistance with your new sectional, please reach out to us through our website or give us a call at 662-996-5161 and we will be happy to help! We are happy to hear that you found nice inventory when you visited us, and that the cleaning lady you met was very nice. We do hope you'll consider giving us a second chance in the future, so we can show you how much better we can do! Please stop by and visit us again soon.

Posted 2 years ago

“I’m assuming all sales people are on commission. When I first looked at furniture recently it wasn’t until I then contacted original salesperson that the sale was off from when I first visited. She said she didn’t know when company would do it again. She had originally said “SHE could give me 10% off”. Sounded like something she could do vs being a company sale. Then another sale was advertised! She would not work with me before I visited second time. It would be great if salesperson could always offer a little off because furniture is so expensive.”

Posted 2 years ago

Thank you for shopping with us, and thank you for your review! We're very sorry about the confusion with our promotions. That sounds frustrating! If you shop our competitors, you'll see that we have many higher quality products at a competitive price. Ever since we've started, our focus has been on providing the best quality pieces at the very best price that we can, and in these times of constantly increasing prices, we work hard to stay competitive. We also work hard to be transparent about the promotions and discounts that are offered. Please give us a call, check our website, or contact us through our website any time if you have any questions at all about our current promotions, and we will be happy to help! We hope you are enjoying your new furniture, and we would love to help you again in the future. We hope you'll visit us again, and give us a second chance so we can show you how much better we can do!

Posted 2 years ago

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The Great American Homestore is rated 4.6 based on 2,001 reviews