It took longer than originally quoted for me to get my furniture. And when everything was finally in and I got the call to come and make my final payment when I went to pick up my items I was informed that they forgot to get my ottoman and that I would have to make a 2nd trip to pick that up when it was ready. I asked for a courtesy delivery for this inconvenience and was declined. I had to leave for a scheduled vacation and while I was gone I received a call from the store asking when I was going to get the ottoman and stated they had another customer who needed the ottoman and wanted to sell mine to them…are you kidding me with this!!! I still have to make a 2nd inconvenient trip to the store to get my ottoman