The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been purchasing furniture here for years!! My last purchase was the most horrible and unprofessional experience I’ve ever encountered!!!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Rebecca, and thank you for your review! We are very sorry that your purchase was a horrible and unprofessional experience. That sounds very frustrating! Our managers are looking into this for you, and we hope they can resolve everything to your full satisfaction. We hope you will consider giving us a second chance in the future, so we can show you how much better we can do. Please stop by and visit with us again.

Posted 2 years ago

“We ordered 2 recliners and a sofa in May. Was told it would be delivered in August. No word the first week of August so I called. Found out it would be delayed until OCTOBER! No problem except I sold our existing set the last week in July and had NOTHING comfortable to sit in. Wanted to cancel the order which we paid in full but was offered a single recliner from another customer order. My concern now is will the color and detail match when we get the rest of the order. What would have appeased me would have been able to "use" the floor demo until ours came in. Was told not store policy.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, John, and thank you for your review! We're sorry that you had to call us to find out what was going on with your order, and that your order was delayed, especially after you had already sold your own furniture. That sounds frustrating! Our managers will look into this for you and see if anything else can be done, and we hope they are able to resolve this to your satisfaction. We hope you'll consider giving us a second chance in the future. We'd love the chance to show you how much better we can do!

Posted 2 years ago

“Our salesman was wonderful. Delivery guys were terrible, would not even try to get the sectional in our bonus room…very unprofessional and lazy! Almost took out our mail box when getting in our driveway. Store would not refund our delivery fee. We have been good customers, but we will NEVER be back. Shame on you!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your review. We are very happy to hear that your salesman was wonderful, and we are very sorry to hear that our delivery team wouldn't try to put the sectional in your bonus room and almost took out your mailbox. That sounds frustrating! Our managers looked into this for you, and we hope they were able to get everything resolved to your full satisfaction. We hope you'll consider giving us a second chance in the future, so we can show you how much better we can do. Please stop by and visit with us again soon!

Posted 2 years ago

“We purchased an Entertainment center from the location in Southaven, Ms. We will never purchase from this store again. The salesman was not correct when informing us of delivery and just wanted to make an extra $180 for delivery that was not necessary. The items did not come in a box as he indicated and the set-up was very unprofessional. We had to contact the service department to have them come out to look at the entertainment center as it did not line up and both ends were not stable. Also, the piece that went across the top was installed upside down and warped. They are now going to have to come out a second time to replace. They didn't even offer to reduce price for all the inconvenience this have cause.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Lacreese, and thank you for your review. We are very sorry that you did not get the correct delivery information, that your entertainment center was not set up properly, and that one of the pieces was warped. That sounds very frustrating! Our managers looked into this for you, and we hope that everything has been resolved to your full satisfaction. We hope you'll consider giving us a second chance in the future - we would love the opportunity to show you how much better we can do! Please stop by and visit with us again!

Posted 2 years ago

“Terrible exchange policy and no returns if you’re not happy. They also forget to mention important information until after they are delivered, like sending you an open box item when you paid full price (as noted on the price tag) for a new item/adjustable bed frame. We were then told that it’s a mistake and they apologies for the confusion but didn’t fix the issue. We were not happy with yet another purchase and called the morning after delivery for an exchange and were told that they don’t offer returns and will only exchange for an equal priced item only! (which is the same item we have because it was the priciest piece) terrible policy, definitely will not recommend this place and will not shop here any more.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Mariam, and thank you for your review. We're very sorry that our exchange policy wasn't explained clearly to you, and that you received an open box item instead of the new one you ordered. Our managers looked into this for you, and we hope they were able to resolve everything to your full satisfaction. If you still need assistance with your purchase, please get back in touch with us and we will be happy to help. We do hope you'll consider giving us a second chance in the future. We would love to show you how much better we can do!

Posted 2 years ago

“Paid 100% in full for right $20,000 and it took 11 months to get the product then after being told by Jason he would give me the $500.00 the 2 chairs cost then try to tell me it was less than $500.00 because of the taxes if that is the case I for sure would think the taxes and interest over 11 months would offset it. I will wait and see how CHEAP YOU ALL ARE”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Kurt, and thank you for your review! We're sorry about how long it took for you to receive your full order, and for the pricing confusion with the chairs. That sounds frustrating! Our managers looked into this for you, and we hope they were able to get this resolved to your full satisfaction. We hope you are enjoying your furniture, and we hope that you will consider giving us a second chance in the future, so we can show you how much better we can do. Please stop by and visit with us again soon.

Posted 2 years ago

“Gave my card information over the phone. My credit card number was the. stolen and tried to be used with several cash app accounts.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Stephanie, and thank you for your review! We are sorry that your credit card number was stolen. That sounds frustrating! The security of our customer's information is very important to us, and our team has looked into your situation. We hope everything was resolved to your satisfaction. We hope you'll consider visiting us again!

Posted 2 years ago

“Waiting for replacement parts took forever.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Ajohnque, and thank you for your review. We're sorry you had to wait on replacement parts to arrive. That sounds frustrating! We do hope we were able to get everything resolved to your satisfaction. If you still need assistance, please reach out to us through our website or give us a call at 662-996-5161 and we will be happy to help. We hope you'll consider giving us a second chance in the future, so we can show you how much better we can do! Please stop by and visit us again soon.

Posted 3 years ago

“I had ordered something back in Nov and it was cheap and then was able to change it out for something in Dec. I was told it would be in by the middle of February and then I had to check back myself and was told it was April then May and then July. So I canceled that and now I am waiting on part of my new order was told I would get it some time in June. We will see. I will never shop here again. They even charged me to deliver the new stuff I am still waiting on”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Leah, and thank you for your review. we are very sorry that you had to check on the status of your order yourself, and that it was delayed several times. That sounds frustrating! Our managers looked into this for you, and we hope they were able to get everything resolved to your satisfaction. We hope that you will consider giving us a second chance in the future, so we can show you how much better we can do! Please stop in and visit us again soon.

Posted 2 years ago

“Customer Service is horrible plus over price furniture with a very long wait time to get your order.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Brittany, and thank you for your review. We're sorry that you experienced a long wait time to get your order, that you had horrible customer service, and that you felt your purchase was overpriced. That sounds frustrating! Our managers have reviewed your situation, and we hope they were able to resolve everything to your satisfaction. We hope you'll consider giving us a second chance in the future, so we can show you how much better we can do!

Posted 3 years ago

“Miscommunication on my needs. Got a mattress with box spring with no frame. Attempts to address unsuccessful”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Latarsha, and thank you for your review. We are so sorry there was a miscommunication about your needs, and that your attempts to address it have been unsuccessful. That sounds frustrating! If you still need assistance with your mattress, please reach out to us through our website or give us a call at 662-996-5161 and we will be happy to help!

Posted 3 years ago

“The sales associate will tell you that you will get your furniture the next week, but you better plan on 2 months to get what you bought. The sales rep will not call you back about the concerns, and no one has answers to any questions!! I only got two chairs , and I have get to get my sectional!! I don’t even think I want it anymore since I’m still waiting!! Terrible service!! I will never buy from them again!!!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Whitney and Loralee, and thank you for your review. We are so sorry that you have had trouble getting a call back about concerns, getting answers to your questions, and that you are still waiting on your sectional! Our primary goal is to provide a customer service experience second to none, and we failed to meet that goal. We do work with manufacturers to expedite shipping to our warehouse whenever possible, and our managers have been looking into your situation to see if anything else can be done. They will also take steps to improve communication in the future. We do hope that you will consider giving us a second chance in the future so that we can show you how much better we can do!

Posted 3 years ago

“After 6 calls No return call Unreal”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Pat, and thank you for your review. We are very sorry you have had so much trouble getting a phone call returned. That sounds frustrating! Our managers are looking into your situation, and we hope they can get it resolved to your full satisfaction. We hope you'll consider giving us a second chance in the future, so that we can show you how much better we can do!

Posted 3 years ago

“We bought a couch and reclining chair, the first couch the reclining part was messed up so we called and asked to be brought another one, we were told no!! Because we picked up our own purchase we were required to return it and pick up the second one!! Then the second one had a hole in the center fold down, and had to return that!! So I was responsible for their mistake and faulty product!! THAT is WRONG!!! However our sales lady was amazing, helpful, and did everything she could to help throughout the entire process!! I suggest you look at not penalizing your customer for not choosing your high priced deliver fee!! AGAIN, sales lady was amazing and recommend her highly, the store.....not so much!!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, John, and thank you for your review. We're very sorry that you had to return a defective product. That sounds frustrating! We are pleased that your saleslady was very helpful to you throughout this process, and our managers are reviewing your situation to see how we can improve. If you need additional assistance, please get in touch with us, and we will be more than happy to help! Please accept our apologies and know that we would love a second chance to show you that we care about helping you with the perfect furnishings for your home.

Posted 3 years ago

“I purchased my dining room table last May. But had to wait 11 months for my bench to come in. When they came to deliver it, they just left it outside for someone to steal. Although I love my dining room set, I will never shop at your store again”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Temetris, and thank you for your review! We're very sorry that you had to wait so long for your bench to arrive, and that it was left outside at the time of delivery. That sounds frustrating! Our managers will review your situation, and will take steps to improve this in the future. We want all of our customers to have an exceptional experience, and we hope you'll consider giving us a second chance in the future. We would love a chance to show you how much better we can do!

Posted 3 years ago

“The sale man was poor (max) and pushing.Professional please sir !!!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Kenneth, and thank you for your review. We're very sorry to hear that your salesman was unprofessional. That sounds frustrating! Our managers read each of these reviews, and will take steps to improve this. We do hope you are pleased with your purchase, and we will work hard to do much better inthe future!

Posted 3 years ago

“Worst experience I have ever had with buying furniture. I purchased dining table equipment at the price of $768.00. After four months of waiting for it to arrive due to being out of stock, I found out that I had to put it together myself. All items were unattached and in once box. Bad decision. Will never buy from this entity ever again.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Vincent, and thank you for your review. We're sorry to hear that you had to wait for your furniture to arrive, and that you had to assemble it yourself. That sounds frustrating! In these times of constant shipping delays, we work hard to expedite shipping whenever possible. We also work hard to communicate clearly to our customers what to expect from a pickup or delivery; Please accept our apologies for failing to do that. Our managers will review your situation, and will see what we can do to improve this in the future. We hope you'll consider giving us a second chance in the future. Please stop by and visit us again soon!

Posted 3 years ago

“I am very disappointed in the service that I have received from this store. My sales representative was very helpful. I spent over 11,000 and received 3 damaged pieces. The second delivery to replace this furniture also was damaged. We were looking at purchasing all of the furniture needed to furnish a 6,000 square house but are now rethinking this choice as we do not have time to to keep going back and forth will sendng back damaged items and redeliveries. I would like to speak to the store manager and receive a discount on the second delivery being damaged also.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Doris, and thank you for your review! We are so sorry that you werevery disappointed in the service that you received, and that you received damaged furniture. That sounds frustrating! Our managers have lookined into this for you, and we hope they have gotten everything resolved to your full satisfaction. If you need additional assistance, please get in touch with us and we will be happy to help! We hope that you will consider giving us a second chance so that we can show you how much better we can do. Please stop by and visit us again soon!

Posted 3 years ago

“First of all, we purchased a sectional in 2021 and the entire process was perfect. However, we purchased a recliner on the 8th of February at the Outlet store. Sales entered the incorrect part number so when I picked it up from the warehouse and got home, we discovered it was not what we wanted. We called the Salesman and he said he was off and would let us know Friday. My wife called Customer Service and they said they could credit it and supply the new one which is a lower price, but we had to go back to the store to get the correct part number. We supplied that number and we told them we wanted your store to pick up the wrong chair and deliver the correct one. I received one call from the Salesman on Monday, told him the story and he said I should work with Customer Service. Well, we have made calls every day to customer service and have yet to receive a RETURN CALL!!!! CAN WE GET A PHONE CALL ???? We want the following: Credit for the incorrect chair, purchase the correct chair, you guys pick up the wrong item and deliver the correct item. I DO NOT think we should be returning the wrong chair and picking up the new one. Plus having to go back to the Outlet store to get our refund. We did not screw this up and should not have to do all the work to correct your issues. If I do have to do everything, I expect a sales commission and also want to know where to send my invoice for all my logistical work. Dana's cell 901-233-0138; Homer is 901-233-0138. If this goes another 24 hours, I am calling the owner. Ron fix this problem. PS your warehouse staff are rock stars !!!!!!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Homer, and thank you for your review. We are so sorry that your item number was entered wrong, resulted in you picking up the wrong item, and that it's been difficult getting a return call from customer service about an exchange. That sounds very frustrating! Our managers looked into this for you, and we hope they got everything resolved to your full satisfaction. If you still need assistance, please contact us through our website or give us a call at 800-260-4898, and we would love to help! We hope you'll consider giving us a second chance in the future so we can show you how much better we can do.

Posted 3 years ago

“I returned merchandise two weeks ago and Kimerly assisted me with the pick up and I spoke back to her at the beginning of last week, because Progressive Leasing had not received the credit into their system at that time. Kimerly assured me that she had sent the information to them on Monday, which was the day before and said that it should post within 48 to 72 hours from last Monday. As of today, which is a week and 1 day later, Progressive Leasing said that they have not received anything back yet. They did call the department at your store who handles credits with them but were told that the person needed to speak to was out at that moment. I returned the kitchen table for $399. Please send the necessary documents and confirm with me.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Talesha, and thank you for your review! We're sorry there were problems getting your account with Progressive Leasing credited for your return. Our team looked into this for you, and we hope this issue was resolved to your satisfaction. If you need further assistance, please get in touch with us by giving us a call or chatting with us through our website, and we'll be more than happy to help!

Posted 3 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews