The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with the couch I purchased from the outlet store. I was aware of the flip down drink holder was broken when I purchased it - however when we got it home both recliners on either side of the couch are broken too.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Angela, and thank you for your review. We're sorry to hear that although you were aware of damage to the cupholder on the couch you purchased, you found the recliners on either side of the couch were broken when you got home. That sounds frustrating! We'd like to look into this for you. Please give us a call, and we'll be happy to see what we can do!

Posted 2 years ago

“We bought a couch from here less than a year ago and within THREE months it was falling apart. The seams were tearing apart on the edges and it was ripping in the middle of the cushions. Less than 6 months and the wood framing was broken and coming up through the couch or the cushions were falling into the sectional. We paid A LOT of money for this couch including the extra warranties because we have pets. The salesman assured us if anything happened to the couch it would be replaced through the warranty no matter if it was scratches, tears, etc. and we also had the manufacturer's warranty. With both of these warranties and NO fault of ours with the piece of garbage couch, we received NO HELP OR REPLACEMENT. We called, emailed and everything to try to get someone to replace the cushions and the frame or just let us buy a different couch since this one didn't even last 6 months. I got tossed around from GAH to some other company that "handled the warranties" back to GAH and then received them, sorry we don't cover that. The couch fell apart in every way you could imagine and the warranties are supposed to cover a defective couch and now we have spent thousands on a heap of garbage and had to buy yet another couch because we have no choice. We went here thinking it would last longer than from IKEA or somewhere else we had purchased before so we were ok with spending the money. Our previous couches lasted years and this one was a joke. I am very disappointed in the salesman who told us this couch was a great option, the staff that wouldn't help at all with the warranty and kept throwing me around, the jokes of a warranty, and just everything. I would never recommend this if you're looking for quality furniture. My parents have shopped here for years and I have bedroom furniture from them as well, but this experience ruined everything and I am very disappointed in their customer service and the outcome. I am still paying off a couch I cannot use and it is terrible knowing what else I could've used that money for.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Kristan, and thank you for your review. We're very sorry to hear that your couch started falling apart within three months of purchase, with seams tearing and wood framing breaking. We're also sorry that the warranties didn't cover these issues, that you had been assured they would be covered, and that you had to go back and forth with customer service between our store and the warranty company without getting these issues resolved. That sounds frustrating! Our managers are looking into this for you, and we hope they are able to resolve it to your satisfaction. We take our customer experience very seriously. Please accept our apologies and know that we would love another chance to show you that we care about helping you find quality furnishings for your home. We hope you are enjoying your most recent purchase, and we'd love the chance to show you how much better we can do again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“I will never visit your stores again!!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, John, and thank you for your review. We are very sorry to hear that you will never visit our store again. That sounds like you had a frustrating experience! Our managers will look into your situation and see what steps we can take to improve in the future. As a local business, one of our primary goals is to provide a furniture shopping experience second to none, and we clearly failed to meet that goal. We'd love a second chance to earn your business, and we hope you'll reconsider and give us the chance to show you how much better we can do. Please stop by and visit with us again soon.

Posted 2 years ago

“Wrong product was delivered”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Sonya, and thank you for your review. We're very sorry the wrong product was delivered to you. That sounds frustrating! Our managers looked into this for you, and we hope they were able to get everything resolved to your satisfaction. We also hope you'll consider giving us a second chance in the future. We'd love the chance to show you how much better we can do! Please stop by and visit with us again soon.

Posted 2 years ago

“My first delivery was not the furniture I paid for, there was a typo and the wrong furniture was being delivered. After the correction I was told that they wanted to charge me again for delivery fee, that was resolved. I finally get the furniture and one of the tracks is on the dresser draw. I was told it had to be ordered and would take 2-4 weeks. This is unacceptable. That the part from another drawer or go to Lowe’s and buy the part. I’m very unhappy. This is the first time I bought anything from this store and it will be the last time. I’m at the point that you can come get everything and give me a refund. Feel free to call me if you have any more questions. 901-849-3764”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your review. We're very sorry to hear that your first delivery was the wrong furniture, that there was confusion about charging a second delivery fee that you had to get resolved, and that when you did get the correct furniture, one of the tracks on the dresser drawers was off. That sounds frustrating! Our team looked into this for you, and we hope they got everything resolved to your full satisfaction. If you still need assistance with your purchase, please get in touch and we'll be happy to see what we can do to help. We hope you'll consider giving us a second chance in the future, so we can show you how much better we can do. Please stop by and visit with us again soon.

Posted 2 years ago

“When you have inconvenient a customer and offer them the display but only want to give them $30 off then don’t expect for them to come back!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Velma, and thank you for your review. We are very sorry to hear that you were inconvenienced and offered $30 off a display. That sounds frustrating! Our managers will look into your situation, and see what we could do to improve in the future. We hope you are enjoying your purchase, and we also hope you'll consider giving us a second chance to earn your business. We'd love to show you how much better we can do! Please stop by and visit with us again soon..

Posted 2 years ago

“My table did come with required hardware!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Mark, and thank you for your review! We'd love to know what we could have done to make shopping with us a better experience. If you need assistance with your table, please reach out to us at 662-996-5161 or text us at 662-301-7070. We'll be happy to help! We hope you'll consider giving us a second chance to earn your business. We'd love the chance to show you how much better we can do. Please stop by and visit with us again soon.

Posted 2 years ago

“I was very dissapointed in quality of recliner. Second recliner i have bought from you. This will be the last,”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your review. We're very sorry to hear that the quality of the recliner you purchased from us was disappointing. That sounds frustrating! Our managers will look into this for you, and we hope they are able to get everything resolved to your full satisfaction. We also hope you'll consider giving us a second chance to earn your business. We'd love to show you how much better we can do! Please stop by and visit with us again soon.

Posted 2 years ago

“I have not yet brought my furniture, they arrived incomplete, what a disappointment”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Rodolpho, and thank you for your review! We are very sorry that your complete order was not delivered. That sounds frustrating! Our managers looked into this for you, and we hope they were able to resolve everything to your full satisfaction. We also hope that you are enjoying your new furniture, and we would love a second chance in the future, so we can show you how much better we can do! Please come by and visit with us again soon.

Posted 2 years ago

“Very unprofessional.. Salesman were rude and Unorganized… Financing was ran more than once. Was charged multiple times for delivery and my walls are scuffed .. I wasn’t satisfied. I wish I could’ve purchase from James at the Southaven location .. he was very polite and courteous .”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Jasmine, and thank you for your feedback. We're very sorry to hear that you were charged for delivery more than once, your walls were scuffed, and that your salesmen were rude and unorganized. That sounds frustrating. It is our store's primary mission to make sure your experience is second to none, and we clearly failed to meet that expectation. Our managers have looked into this for you, and we hope they were able to get everything resolved to your satisfaction. We hope you'll consider giving us a second chance in the future. We'd love a second chance to earn your business, so we can show you how much better we can do! Please stop by and visit with us again soon.

Posted 2 years ago

“Purchased and item that had to be repaired”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Bridget, and thank you for your review. We're very sorry that your item needed to be repaired. That sounds frustrating! Our managers looked into this for you, and we hope they were able to get everything resolved to your full satisfaction. We also hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do! Please stop by and visit with us again soon.

Posted 2 years ago

“This has been the worst experience ever buying furniture!!!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Tracy, and thank you for your review. We're very sorry that this has been the worst experience buying furniture. That sound frustrating! Our manager have been looking into your situation, and we hope they are able to resolve everything to your satisfaction. We hope you'll consider giving us a second chance to earn your business in the future. We'd love to show you how much better we can do! Please stop by and visit with us again soon.

Posted 2 years ago

“Couch did not fit through my doorways. Not the delivery persons fault. However I was told by customer service that I had no other options and I would still owe a delivery fee. Not acceptable”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Lindsey, and thank you for your review! We're very sorry the couch wouldn't fit through your doorway, and that you had to pay the delivery fee anyway. That sounds frustrating! Our managers will look into this and take steps to improve on that. We hope you'll consider giving us a second chance in the future, so we can show you how much better we can do. Please stop by and visit with us soon!

Posted 2 years ago

“Ordered the goods in January and finally all goods delivered in October. Kept getting confused messages along the way. When I called office I got a very rude young lady who basically called me a liar. Only positive of order was an excellent sales person”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Howard, and thank you for your review! We're very sorry that your order took so long to arrive, that you got confusing messages about your order, and that the young lady you spoke with when you called was rude. That sounds frustrating! Our managers are reviewing your situation so we can take immediate steps to improve these things. We hope you will consider giving us a second chance in the future, so we can show you how much better we can do. Please stop in and visit with us again soon!

Posted 2 years ago

“I don’t like the product one bed set order two time delivery both time broken and chip on bed and dresser and mirror”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Amarjit, and thank you for your review. We're very sorry that your bedroom set was delivered with damage both times. That sounds frustrating! Our managers are looking in to this for you, and we hope they are able to get everything resolved to your full satisfaction. We hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do. Please stop by and visit with us again soon.

Posted 2 years ago

“I waited 6 months for my furniture, understanding supply chain constraints. However, when you are provided over 5 delivery within that 6 months time span one can see how someone may become “frustrated”. After more than 6 months it was delivered on Saturday only to be put together incorrectly. When I questioned the delivery person he assured me it was correct it was just the imbalance of my floor. I recorded and took pictures and sent to the store. The delivery manager confirmed what I stated, it was put together incorrectly. I had to take off from work and have 2 people from the store and repair it. The key word is REPAIR. Its brand new. Why in the world would it need repairing?! Excluding the salesperson the worse experience in service I have ever had.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Tracie, and thank you for your review. We are very sorry that your furniture order was delayed for so long, and then assembled incorrectly. We're also sorry that you had to take time off from work for it to be repaired and reassembled. That sounds frustrating! We are glad that our team was able to come to your home to repair and assemble it for you correctly and promptly. Our managers will review your situation further, and take immediate steps towards improving this. We hope they are able to get everything resolved to your satisfaction. We also hope that you will consider giving us a second chance in the future. We would love the opportunity to show you how much better we can do! Please stop by and visit with us again soon.

Posted 2 years ago

“At this point I don’t not have two of my chairs I have already paid for . So no I’m not real happy”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Penny, and thank you for your review! We are very sorry that you don't have two chairs that you have paid for. That sounds frustrating! Our team would like to look into this for you and see what can be done. Please give us a call or contact us through our website, and we will be happy to help.

Posted 2 years ago

“Your store employees were fine your delivery drivers are rude rough and unacceptable will never shop your store again”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Jean, and thank you for your review. We're very sorry to hear that your delivery drivers were rude and rough. That sounds frustrating! It is our store's primary mission to make sure your experience is second to none, and we clearly failed to meet that expectation. Our managers will look into this for you, and will take immediate steps to improve this. We take our customer experience very seriously and we never want a customer to feel this way at one of our stores. Please accept our apologies and know that we would love a second chance to show you that we care about helping you. And we would love to show you how much better we can do! Please stop by and visit with us again.

Posted 2 years ago

“No one would ever call and tell me what was going on. I always had to call. It took this little ottoman from March until recently to come in. If someone would have just called me at least once a month it would have made me feel better. I heard the sales agent Betty only one time.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your review. We are very sorry that no one called and updated you on your order, and that you had to call us to find out. We're also sorry that it took your ottoman since March to arrive. That sounds frustrating! Our managers will look into your situation, and will immediately take steps towards improving this in the future. We hope you are enjoying your new ottoman, and we hope that you will consider giving us a second chance in the future. We'd love the chance to show you how much better we can do! Please stop in and visit with us again soon!

Posted 2 years ago

“The salesman in the store was great, but everything after that was awful. The delivery guys were rude and unwilling to work with me to get the couch into my house. They wouldn’t leave the couch, that I paid in full for, at my house either. Then when I called the store to speak with customer service I could never get anyone to return my call or help me. I did finally get a full refund, including the delivery fee, but it took an act of congress.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Nicole, and thank you for your review. We're very happy to hear that your salesman was great, although we're sorry that the delivery guys were unwilling to work with you to get the couch into your house, and that you had trouble reaching customer service. That sounds frustrating! We're glad we were able to get that refund taken care of for you. Our managers are taking steps to make sure we improve these things immediately, and we hope they got everything resolved to your satisfaction.

Posted 2 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews