First of all, we purchased a sectional in 2021 and the entire process was perfect. However, we purchased a recliner on the 8th of February at the Outlet store. Sales entered the incorrect part number so when I picked it up from the warehouse and got home, we discovered it was not what we wanted. We called the Salesman and he said he was off and would let us know Friday. My wife called Customer Service and they said they could credit it and supply the new one which is a lower price, but we had to go back to the store to get the correct part number. We supplied that number and we told them we wanted your store to pick up the wrong chair and deliver the correct one. I received one call from the Salesman on Monday, told him the story and he said I should work with Customer Service. Well, we have made calls every day to customer service and have yet to receive a RETURN CALL!!!! CAN WE GET A PHONE CALL ???? We want the following: Credit for the incorrect chair, purchase the correct chair, you guys pick up the wrong item and deliver the correct item. I DO NOT think we should be returning the wrong chair and picking up the new one. Plus having to go back to the Outlet store to get our refund. We did not screw this up and should not have to do all the work to correct your issues. If I do have to do everything, I expect a sales commission and also want to know where to send my invoice for all my logistical work. Dana's cell 901-233-0138; Homer is 901-233-0138. If this goes another 24 hours, I am calling the owner. Ron fix this problem. PS your warehouse staff are rock stars !!!!!!