Karen B
I still have not received my furniture that I paid cash for over a month ago. The product Was in stock when I bought it and it's still in stock. I provided both my sales person and the account that took our order with the correct contact information for me. I confirmed the date of delivery 4 times. When the delivery company showed up the contractor that was waiting for the furniture had ran to lunch, They did not use the correct contact information, waited 15 minutes and left. I called that afternoon to see what was wrong and why they didn't use the correct contact information, to which I was told that I could either pick it up myself or they could deliver it again for another $299. I basically feel like my furniture is being held hostage. I paid for it in full but yet I can't receive it because you didn't follow instructions that are clearly provided. Either I pay more money or I don't get my furniture. I called and spoke to the "only manager that was there," and she informed me that there was nothing that she could do but take a $100 off the delivery fee. So now I'm left with a $199 delivery fee that I should not have to pay. I am very disappointed, as I have my entire home furnished with your products. Our salesman was wonderful, just everything else is horrible.
1 year ago
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