The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Problem with my brother picking up the furniture and screws missing from bed to put it together.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Wanda, and thank you for your review. We're very sorry to hear that there was a problem with your brother picking up the furniture and that screws were missing from the bed. That sounds frustrating! We'd like to look into this for you. If you haven't spoken with our service department yet, please get in touch with us, and we'll be more than happy to see how we can help. We hope we can get this resolved to your satisfaction, and we hope you'll consider giving us a second chance in the future. Please stop by and visit us again soon!

Posted 2 years ago

“My salesperson didn't actually show me the couch I ended up purchasing, but she was kind! She made the transaction easy and the store did a great job communicating with me throughout the whole process, including delivery! Also GREAT products! I really love my new couch!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Hannah, and thank you for your review. We're glad to hear your salesperson was kind and that the store did a great job communicating with you throughout the whole process. We're also happy to hear how much you love the new couch you purchased! We hope you continue to enjoy it, and we'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 2 years ago

“Very pleasant and knowledgeable staff. I was very pleased with the swift delivery scheduled!”

Helpful Report

Posted 2 years ago

Thank you, Barbara, for for shopping with us, and for your review! It is great to hear that you had a pleasant experience with our knowledgeable staff and were pleased with the swift delivery. We really appreciate the kind words and your support! We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 2 years ago

“Delivery men scratched the side of my bed trying to rush”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Onika, and thank you for your review! We're sorry to hear the delivery men scratched the side of your bed when trying to rush. That sounds frustrating! Out managers looked into this for you, and we hope they were able to get it resolved to your satisfaction. We also hope you'll give us a second chance in the future. We'd love to show you how much better we can do. Please stop by and visit with us again soon!

Posted 2 years ago

“None at this time, thanks.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Marvin, and thank you for your 4-star review. We really appreciate your feedback and are glad to hear that you had a positive experience with us. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again.

Posted 2 years ago

“Courteous and friendly service”

Helpful Report

Posted 2 years ago

Thank you so much, Rhonda, for for shopping with us, and thank you for your review. We really appreciate you taking the time to write about your experience with us. We are also thrilled to hear that you found courteous and friendly service when you shopped with us. We hope you are enjoying your purchase, and we look forward to helping you again. Please stop by and visit with us again soon.

Posted 2 years ago

“Still waiting on a replacement adjustable base due to a leg malfunction.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Patrice, and thank you for your review! We're sorry to hear you were waiting on a replacement adjustable base. That sounds frustrating! Our team has looked into this for you, and we hope it was resolved to your full satisfaction. If you still need assistance with your purchase, please get in touch and we will be happy to help! We hope you will also consider shopping with us again in the future. We'd love to show you how much better we can do. Please stop by and visit with us again soon.

Posted 2 years ago

“Chest has better quality for drawer rails but very expensive. I think we paid too much. All in all we like the product.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Mary, and thank you for your review! We're happy to hear that all in all, you like your purchase, and we hope you are enjoying it! We are sorry that you think you paid too much. If you shop our competitors, you'll see that we have many higher quality products at a competitive price. Ever since we've started, our focus has been providing the best quality pieces at the very best price that we can, and in these times of constantly increasing prices, we work hard to stay competitive. We appreciate that you chose us to help you furnish your home, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“A lot to choose from.The salesman that waited on me was so kind and helpful.Did not feel pressured to buy anything.Did buy a recliner that is very comfortable.Time will tell how it holds up.I bought one there several years ago that has not held up and was more expensive..”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Patricia, and thank you for your review. We are so glad to hear that our salesman was helpful and kind, and that you did not feel pressured to buy anything. We hope you greatly enjoy your new, very comfortable recliner, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“My granddaughter needed a dining room table so brought her here and she found one she loved.”

Helpful Report

Posted 2 years ago

Thank you so much, Anna, for shopping with us and for your review! It's wonderful to hear that your granddaughter found the perfect dining room table she loves. We hope she is enjoying the dining room table, and we would love to help you again in the future. Please stop by and visit with us again soon1

Posted 2 years ago

“The GAH store was excellent in communicating what was going on with an extra cusion I order with my sofa I bought....althou it took 4 months to get the cusion they finally delivrered it to my door. I would definitly buy from them again. The salesman was very helpful and polite...”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Peggy, and thank you for sharing your positive experience! We are so pleased to hear that our communication and delivery of your extra cushion was excellent and that you would buy from us again. We are grateful for your loyalty and we look forward to serving you again in the near future.We're also delighted to hear how helpful and polite our salesman was. We'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“I am very much impressed with Bryan Porter on his dedication and hardwork Best wishes for the Greta American Home Store Swaminathan”

Helpful Report

Posted 2 years ago

Thanks for shopping with us, and thank you for your 4-star rating of The Great American Home Store, Sandhya! We really appreciate you taking the time to share your experience. We're so pleased you are impressed with Bryan Porter's hard work and dedication - he is an invaluable member of the team. Thank you once again for your feedback, and we hope you are enjoying your purchase! We would love to help you again in the future. Best wishes to you, and please stop by to visit with us again soon.

Posted 2 years ago

“Good job”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, James, and thank you for your review! We're happy to hear we did a good job, and we really appreciate your feedback. We'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Ok experience”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your review! We appreciate you taking the time to provide your feedback. One of our most important goals is to provide customer service second to none, and we'd love the chance to meet that goal and earn a 5-star review from you! We hope you are enjoying your purchase, and we'd love to help you again in the future and show you how much better than OK we can do. Please stop in and visit with us again soon.

Posted 2 years ago

“Did have items I wanted.Had to wait 2 months.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Corlass, and thank you for your review! We're very happy to hear that we had the items you wanted. We are sorry that you had to wait 2 months. That sounds frustrating! In these times of constant shipping delays, we work hard to expedite shipping whenever possible. We'll look into your situation, and see how we can improve that in the future. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Shopping great and the prices but the down side they wouldn't move old sofa out of room to garage on delevery”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Thomas, and thank you for your review. We're so glad to hear you had a great shopping experience and that you liked the prices. We apologize that we weren't able to move your old sofa to the garage on delivery. That sounds frustrating! Our team will look into this and see what we can do in the future to improve this. We hope you are enjoying your purchase, and we would love to help you again. Please stop by and visit with us again soon!

Posted 2 years ago

“They have a lot to choose from.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Annie, and thank you for your review! We're so glad to hear that you had a positive experience and that we have a lot to choose from! We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“I love my curio.cabinet and i will be looking for another accent piece to match”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Carolyn, and thank you for your review! We're delighted to hear that you love your curio cabinet, and we'd love to help you with an accent piece to match it. Please stop by and visit with us again soon!

Posted 2 years ago

“No problems, it was a pleasant experience shopping at gahs”

Helpful Report

Posted 2 years ago

Thank yo for shopping with us, and thank you for your review! As a local business, your feedback is very important to us. We're very happy to hear that you had a pleasant experience shopping with us, and we hope you are enjoying your purchase. We'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“I need number of contract crédit for do pay”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Carlos, and thank you for your review! We'll be happy to help you with that phone number. Please give us a call, and we'll be happy to assist you. We hope you are enjoying your purchase, and we'd love to help you again. Please stop by and visit with us again soon!

Posted 2 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews