The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,001 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,001 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just Classic”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Wigelia, and thank you for your 5 star review! We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon.

Posted 1 year ago

“Great job, replace chair instead of trying to reupholster it. Service was quick and courteous.”

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Posted 1 year ago

Thank you for shopping with us, Fernando, and thank you for your review! We're very happy to hear what a great job we did. We're also very happy to hear that service was quick and courteous when your chair needed to be replaced. If you need additional assistance with your purchase, please get in touch any time and we'll be happy to help! We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 1 year ago

“Large display of furniture. Very hospitable environment and customer service.”

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Posted 1 year ago

Thank you for shopping with us, Eric, and thank you for your review. We're very happy to hear that you found a large display of furniture, along with a very hospitable environment and customer service! We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon.

Posted 1 year ago

“Great service. Timely delivery. Great sectional. Thanks!”

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Posted 1 year ago

Thank you for shopping with us, Dr. Joe, and thank you for your review! We're very happy to hear that you found great service, timely delivery, and a great sectional when you shopped with us! We hope you enjoy your new furniture, and we'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 1 year ago

“Great sales rep forgot his name”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Richard, and thank you for your review! We're very happy to hear that you worked with a great sales rep when you shopped with us. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Great pieces to add to my home will do biz with again”

The Great American Homestore 4 star review on 28th December 2022

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Nathaniel, and thank you for your review! We're very happy to hear that you found great pieces to add to your home when you shopped with us. And, as a local business, we're also very pleased to hear that we've earned your repeat business! That means a lot to us, and we appreciate it. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Salesperson was WONDERFUL!! She went above and beyond trying to help us. We didn't like that everything we wanted to buy was out of stock and would not be in stock for months! We really needed new furniture ASAP!”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Bethany, and thank you for your review. We're very happy to hear how wonderful your salesperson was, and that she went above and beyond to help you. One of our primary goals is to provide customer service that is second to none, and it sounds like she did exactly that! We are sorry to hear that everything you wanted to buy was out of stock and wouldn't be back in stock for months. That sounds frustrating! In these times of constant shipping delays, we work hard to expedite shipping whenever possible, and we'll look into ways to improve that in the future. We hope you are enjoying your purchase, and we'd love to help you again in the future and show you how much better we can do. Please stop by and visit with us again soon!

Posted 1 year ago

“Thanks to Cliff and Jasmin for assisting me with the purchase of the table and I would like to let you all know that the table looks good in my Living Room. The table was priced right and I love the selection that I made. The service was a little sluggish at the Southaven store, but I finally got my table.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Trudy, and thank you for your review. We're very happy that Cliff and Jasmin were able to help you with a new living room table, and that it looks good in your living room! We're also very happy to hear that you found it at the right price, and that you love the selection you made! We are sorry to hear that the service was a little sluggish at the Southaven store. That sounds frustrating! Our managers will look into this right away, and take steps to improve that in the future. We hope you continue to enjoy your new living room table, and we'd love the chance to show you how much better we can do. Please stop by and visit with us again soon.

Posted 1 year ago

“I am enjoying my beautiful bedroom set. The second delivery went smoothly and orderly. I was disappointed when I had to pay an additional delivery fee because the original bed I ordered would not fit up the stairs. That seemed unfair. Still glad I chose GAHS to buy furniture.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Katherine , and thank you for your review. We're very happy to hear that you are enjoying your beautiful new bedroom set, and that the second delivery was smooth and orderly. We are sorry to hear that you were disappointed when you had to pay an additional delivery fee when the original bed you ordered wouldn't fit up the stairs. That sounds frustrating! Our managers will look into this, and will see what we can do to improve this in the future. We hope you continue to enjoy your new bedroom set, and we would love the chance to help you again and show you how much better we can do. Please stop by and visit with us again soon!

Posted 1 year ago

“One month after ordering I got a call from the store letting me know my order came in. Unfortunately my order had shipped to their other store in the area and I had a balance that must be paid before they could transfer my order to the store for pick up. I thought this was pretty silly that I was going to have to fix their problem before I could get my order? I told her to just cancel my order and refund my deposit to my credit card. She put me on hold and a nice manager came on that did not know details of why we were speaking. Told her my story and she seemed to be happy to get my order to the store to be picked up without me having to pay the balance first. I still don’t understand this policy and someone needs to look into it… Cheers,”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, William, and thank you for your review! We're very sorry about the issue with any remaining balance when you received a call that your order was ready to pick up. That sounds frustrating! We are happy our managers were able to go on and get that transferred for you, and we hope they resolved everything to your full satisfaction with your order. Since our managers do read each of our reviews, they will look into how we can improve this process in the future. We hope you are enjoying your purchase, and we hope you'll consider giving us a second chance in the future. We'd love to have the chance to show you how much better we can do! Please stop by and visit with us again soon.

Posted 1 year ago

“Variety, friendly, not pushy.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your review! We're very happy to hear that you found a variety to choose from when you shopped with us, and that you found our team to be friendly and not pushy when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again. Please stop by and visit with us again soon!

Posted 1 year ago

“Amber was excellent!”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, and thank you for your review. As a local business, your feedback is very important to us! We're very happy to hear that Amber was excellent. We hope you are enjoying your new furniture, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“I was chose a style of Bed but get home another style of Bed ! Them both pretty and luxurious, but still wrong something ! Maybe Allen not focus on Me enough! Good price and luxury Stuff!”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Linh, and thank you for your review! We're very sorry that you chose a bed, then found that you had a different bed than what you chose when you got home. That sounds frustrating! Our managers looked into this for you, and we hope they were able to get everything resolved to your full satisfaction. We are very pleased to hear that you found good prices and luxury items when you shopped with us, and we hope you will consider giving us a second chance in the future. We would love to show you how much better we can do. Please stop by and see us again soon.

Posted 1 year ago

“I put most of the furniture together myself but one of the chairs would not line up well, so i brought it back to the store. But it still is wobbly and not sitting like it should on the floor. So I plan to call Customer service on Monday to once request to return it for a replacement.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Tara, and thank you for your review! We're sorry to hear that you still had problems with your chair when you got it back home. We hope our team was able to get this resolved to your full satisfaction. If you still need assistance with your new chair, please give us a call or contact us through our website and we will be happy to help.

Posted 1 year ago

“Very good customer service. However; Delivery was delayed by a month.”

The Great American Homestore 4 star review on 30th October 2022

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Audrey And Jessie. And thank you for your review! As a local business, your feedback is very important to us. We're very happy you found very good customer service when you shopped with us. We are very sorry the arrival of your furniture was delayed by a month. That sounds frustrating! We work with our manufacturers to expedite shipping whenever possible, and our team will look into this and see what we can do to improve this in the future. We hope you are enjoying your new furniture, and we hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do! Please stop by and visit us again soon.

Posted 1 year ago

“Donna Chapman our salesperson at the Southaven MS store was awesome. She was kind and knowledgeable. She worked hard to get the items we wanted to us as soon as they were available. China at the service desk was also very friendly and helpful. My only complaint was on Jeff who was very rude and disrespectful to my wife when she was in to make a payment on our order. The delivery staff also did an excellent job.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Todd, and thank you for your review. We're very happy that Donna was awesome, kind, and knowledgeable. We're also happy to hear how hard she worked to get your items to you as soon as they were available. We're also pleased to hear how friendly China at the service desk was, and that the delivery team was also excellent! We are very sorry about any rude or disrespectful comments made ot your wife. That sounds frustrating. It is our store's primary mission to make sure your experience is second to none, and we will look into this and take action to improve it right away. We take our customer experience very seriously. Please accept our apologies and know that we would love a second chance to show you that we care about helping you find the perfect furnishings for your home. Please stop by and visit with us again soon!

Posted 1 year ago

“Found the coffee table we needed.”

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Posted 1 year ago

Thank you for shopping with us, Sara, and thank you for your review! We're very happy to hear that you found the coffee table you needed. We hope you are enjoying your new coffee table, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Good Service”

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Posted 1 year ago

Thank you for shopping with us, Linda, and thank you for your review! We're very happy to hear that you found good service when you shopped with us. We hope you're enjoying your new furniture, and we'd love to help you again in the future. Please come by and visit us again soon!

Posted 1 year ago

“Delivery guys were very professional and friendly.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Lynn, and thank you for your review! We're very happy to hear how professional and friendly our delivery guys were. We hope you are enjoying your new furniture, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 1 year ago

“Mattress problem. Sewed it myself. Wasn't bad as first one.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, Jeaneane, and thank you for your review. We're very sorry to hear that you had a problem with your mattress, that it wasn't as bad as the first one, and that you sewed it yourself. That sounds frustrating! Please get in touch if you need assistance with your new mattress, and we'll be happy to help. We hope you'll consider giving us a second chance in the future, so we can show you how much better we can do! Please come by and visit with us again soon.

Posted 1 year ago

The Great American Homestore is rated 4.6 based on 2,001 reviews