Went online to shop for new reclining sofa and loveseat. Liked a set made by Bassett and visited the Memphis store to look it over. Scott L. greeted my wife and I and told us where the furniture was that we were interested in. Informed us of the current discounts. We then looked at the Bassett set and then browsed the store looking at other items. We settled on the Bassett Set and made the purchase. Scott L did inform us that there would be a delay due to the set would have to be manufactured and gave us an expected delivery date. Scott informed us that the furniture was going to be delivered earlier than excepted. The delivery men were great with the new furniture setup. Both my wife and I were very happy with the whole process from purchase to delivery. Great American Homestore communications were very good to keep you informed.