Best selection of recliners we have seen in Memphis. With a little help from Allen Dawson and zero pressure, we bought a pair after trying out several in the showroom. When we got them home, we realized they were much firmer than the one in the show room, and we feel it was not just a matter of the demo model being “broken in.” Possibly the manufacturer changed foam due to supply issues, but that is just a guess. The store accepted the chairs we returned in the original boxes the next day. We picked out a different model and asked we could try one before leaving the warehouse. That was allowed, it sat just like the demo model, and we took them home. We also bought three other pieces, including a love seat with a center console. After the delivery men left, we noticed the center of the back was loose and sagging. It turned out the internal nut for a screw fastener had fallen inside a wooden box, so the piece could not be secured in place. I brought it to the warehouse. At the door, a couple of young fellows seemed to be on break, but one of them (did not get his name, but he was a tall, lanky, dark complected man) stepped right over and asked if he could help. I explained the problem, he took the piece and said I could wait in the car while a technician fixed it. A few minutes later, he returned with it, and explained that to avoid damaging the piece, they left the nut inside the box, which I agreed was best. Everyone I spoke with at the store was friendly, helpful and professional. I have already recommended the Great American Home Store and expect we will be back in the future.