Working with Diane was easy. She was very helpful. The delivery team was efficient. I am very pleased with the furniture items. However, I must add that I was appalled at the treatment I received from an old Caucasian salesman who wanted to help me during my second visit while my sales rep, Diane, was at lunch. He did not listen to me. When he noticed that I read very close to small print he actually said, « Oh you can’t read that. I’ll show it to her ( my friend who was with me). » I am a retired school principal with 46 years of experience. I am near sighted , not stupid.