My advice would be chose another company all together. The night before my op, I was contacted to change the venue of my op and admission time. My op was then cancelled on the day whilst i was sat in the hospital gown, marked up and ready to go into theatre!! Reason ....pure incompetence... they had not have the implants transported to the new hospital location. The room standards were basic, the remote control for the TV in my room was filthy, the white sheets were stained with dark brown spots, the nursing staff and anesthetist did not have the correct paperwork within my file when trying to assess me pre op. After my surgery was cancelled noalternative date for surgery was offered within a reasonably time frame of my original surgery date. I also continued to receive reminders of post op appointments, after my op had been cancelled, which I clearly no longer needed and which just upset me further. I am still waiting for a refund several weeks later, after multiple phone calls to various numbers, speaking to different individuals at the clinic, sending emails etc. Its very upsetting that I keep getting fobbed off with excuses such as 'the clinical manager isn't in', 'I'm not authorised to give you a refund', its with senior management etc. That said Mr Sharma, my surgeon, was a lovely kind man,  who was compassionate and professional throughout. Unfortunately I have been left humiliated and appauled by my experience  and the lack of humanity this organisation has towards it's patients. The service was far lower than expected and I'm afraid i would not recommend to anyone.