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I have suffered at the hands of the Harley Medical Group directly and honestly wouldn't want anyone to go through what I went through with them. About 5 years ago I had a rhinoplasty with Dr Philip Graham. It went wrong, badly wrong, I was left with a severely wonky nose. I had a revision 2 years later - the HMG wouldn't let me see another surgeon so I had to go back to someone who had made a terrible mess of my face. Surprise and surprise it went wrong again and I was left with a broken footplate hanging down under my nose. They told me to go back to Philip Graham again, at which point I was in tears on a regular basis. I went back, got booked in for surgery and then the week before (after booking a week off work), it got cancelled. I booked in again and it got cancelled again (almost 4 years into the first surgery at this point). Then Dr. Graham left the company. They sent me all over the country to each of their surgeons to find someone who would fix the mess. Most refused to touch it. After raising a complaint with them about the whole carcrash of a situation (and nose) their regional manager Sam sent me what can be only described as a hugely disturbing letter (which I will upload if I can) threatening that If I went to the press they would withdraw their support in helping me getting it fixed (it has to be seen to be believed!!) and that I should be grateful that they had agreed to pay my travel costs....which was later withdrawn. I imagine if everything works out you will have a positive experience with the HMG but if things go wrong, and I for one am certainly in a place to say, things DO go wrong, you will be left out in the lurch and treated terribly. I wouldn't send my worst enemy to the Harley Medical Group. In the end I was left with not only a visually very bad nose, I struggled to breathe through my left nostril after the 2nd surgery. I have had to pay thousands to go to a specialist to get it fixed and I still struggle with breathing and, although not as bad as it was, my nose still points slightly to one side. Do not make the mistake I did and use the HMG. I will try and upload letters I got from them which shows how you get treated when things go wrong to this post.
8 years ago
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The Harley Medical Group has a 1.7 average rating from 92 reviews

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