I had a great service with the clinic in Newcastle, but a terrible one with the clinic in Cardiff. I bought a set of 8 laser treatments to my chin back in May and on the first day of the appointment they refused to give me the treatment due to my tan. I rearranged for a second treatment a month later and trying to get the appointment on the phone I was refused again because I was probably tanned. An assessment on the colour of my skin on the phone? (really?) I decided to get a refund. After calling so many times to customer services and no one helping me to get my money back, two months later, they sent a cheque with the half of the total amount I paid saying that they charged me for the first appointment!! really? the 50% of the course of 8 treatments for just a conversation? Appalling!!! I am trying to get my money back at the moment!