I responded to your Father's Day promotion and ordered Chile rellenos for my husband on Monday, June 14th. I live about 3.5 hours drive from Hatch. I expected to receive my order by Saturday, June 19th, at the latest. On Wednesday, June 16th, I received a FEDX alert telling me they would be delivered on Saturday, June 19 and they were coming from West Sacramento, CA! Whaaaat!?!?!? I thought I was ordering a New Mexican product. I emailed and a gal explained your shipping system to me. Well, I finally received my order on Tuesday, June 22. All the dry ice had melted and the rellenos were thawed. We tried to heat them up and eat them and they were AWFUL! We threw them out. I did receive a prompt refund. Your shipping system may benefit people from afar but clearly is not designed for New Mexicans. I will never order from you again.
4 years ago
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