Hi, we'd had okay experience in the past, enjoy the food. This last order someone at Fresh Chile put the wrong item in, three calls later we finally got through to Lacy at Hatch. Told her we were on our way to Santa Fe and before I could ask if the item could be shipped to SF, she said to just note in the email with required photo of wrong item when we would be back. Mentioned that on email as agreed, then order was said to ship immediately anyway! Tried right away to fix, no reply and now it is sitting on our porch in CA if not yet stolen, really a pain to deal with. Also the ristras we ordered to Santa Fe are leaking badly, seeds everywhere, seems they were really old and tired and some look discolored so maybe not a great experience either.