As a native to Albuquerque NM and being addicted to Hatch green chile, I must say that I hate to give such a low score 🫣. Please note this is just for the chile and not the site or customer service. The site amd speed are amazing ❤️ No longer living in NM, I have ordered Chile for the past 20 years. I used to have family ship it so I was very excited to find this online store which greatly simplified the process. Orders arrive very fast and still very frozen. I believe I have ordered from this site for 4 years or so and it was not until the last two years that I began to receive chile that basically had no flavor. No rich sweet brown sugar after taste, low body, amd no heat. I don't like the super hot stuff but I am looking for some burn to feel and particularly the rich flavors hatch is know for. Last year I ordered mild because even Hatch mild could often times be too hot for most of our family. It had zero heat and was lacking the typical flavor profile. This year I decided to order mild and medium (still being afraid of the hot because the hot used to kill me when I was younger) and I had the same result this year. No heat and this time very little flavor. I did do some research and have learned that the high temperatures amd drought as of late in NM is becoming a problem and likely the cause of this issue. I REALLY hope that in the end our warming climate doesn't kill such an amazing chile. 😬