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James B
Preston and Elaine, Thank you for allowing me to provide a review. I can only assume you pick on Tuesday mornings and ship everything out the same day since that is what you said on your website. My order consisted of two 25 pound boxes of Sandia and one 10 pound box of xxx-hot Lumbre. I ordered those two because of their higher heat index. By and large we were happy to receive our chilies and there were only two that we had to throw away due to damage and rot. That is expected with fresh produce and is not a problem. We were able to successfully roast them all which filled our home with the wonderful smell of roasted chilies and they taste great. But… we were a little disappointed with the overall quality and heat index. Let me explain. Heat index: Neither the xxx-Lumbre nor the Sandia were as hot as the one’s we received last year. Having said that, the only reason I can think of goes back to a comment made to me many years ago by a friend in Southern Colorado who said you should never buy chilies from the early season harvest if you want them hot… always wait until just before they start turning red. Last year I ordered in mid and late season and they all were fairly hot to blistering (just the way we like them.) This year I pre-ordered and received early season harvest chilies and the heat went from “not hot” to “mild”. Of course, I understand other things like weather may also explain this. We would rather not make another pre-season order since the apparent loss of heat is not worth the 10% discount unless of course you can arrange for and guarantee a pre-season order to be picked mid to late season, just before they start turning red. Quality 1: Most of the chilies were fairly nice and uniform in size but we noticed there were many in one of the Sandia boxes that looked like they were premature and not ready to be picked. In fact, many were only about 3 inches long and no bigger around than my thumb. The xxx-Lumbre were all nice and uniform in size. Quality 2: One of the 25 pound boxes of Sandia looked really fresh while the other one along with the 10 pound box of xxx-Lumbre looked as though they had been picked the previous Saturday or had been sitting around in a cooler for a week. I’m certainly not making accusations, just passing on information based on my observation of what I received. I don’t think three days would make them start to dry out so much even though they were shipped UPS ground, I noticed last year that 2 day Air via FedEx took the same amount of time. In the end however, they all roasted and peeled nicely and are now happily waiting to be eaten. Shipping: When I made my order I noticed that your web site doesn’t have an easily discernable selection for mode of shipping and it looks like it automatically defaults to the cheapest mode of surface. In light of your recommendation to have the chilies shipped by 2 day air to maintain freshness I would like to make a suggestion. Please have your web developer re-program the check out routine so a customer is not able to submit an order without selecting a mode of shipping, and place the 2 day air selection at the top. You may want to keep the cheapest mode as your default but at least prompt the user to make that selection. That is not a complicated web programming task. One last note: If I wanted to purchase a box of hot to blistering, “all red” chilies, what hot late season variety is available, and when would be the best time to order? Hatch chilies are the best!! Thank you, James Balis
9 years ago
Read The Hatch Chile Store Reviews
The Hatch Chile Store has a 4.7 average rating from 12,269 reviews