My only disappointment was that their wasn't any dry or ice packs to help keep the frozen packages frozen. A few of them were slightly frozen, the rest were frozen. But had I not been home and saw the package on the porch, it could have sat their longer and more would have defrosted. I'm of the belief that they can be refrozen at least once. Maybe a note enclosed would ease the minds of other customers. As for cold packs or dry ice, I know that adds weight and additional costs to shipping. The chili's look great and I can't wait to make some pork Chili stew. This is at least my third order and I've never been disappointed! Thank you, Florence Whitmire!