The ordering and shipping process were very good. I was notified when my chiles would ship and they arrived on time. I was disappointed in the color, light green and yellow, and the lack of aroma when I opened the box. Also they lacked the aroma when roasting and the chiles were not as flavorful as expected. I expressed my concerns via email and Preston responded quickly and explained why the color was off and assured me there was no loss of flavor. My wife and I disagree since we are the ones tasting the chiles. We now have chile for the winter but it is not as good as what we had experienced from previous green chiles over the years.