After a friend spoke to someone at Hatch on the phone about the heat levels in the chile, we ordered 10 lbs of "hot" instead of "extra hot" roasted - but so far the chiles we've tried have been more on the medium side. However, the quality and taste is good, I just really need some hotter for a couple of recipes. Also, I expected to receive product on Thursday (2-day shipping purchased) and had made arrangements to have someone there to wait for it, but It didn't arrive until Friday and I had to make special arrangements again. On the positive side, the packages were still very cold and the product was fresh. My rating is really between average and good, could have been very good if there was more heat!