I placed an order for some frozen roasted chili and bottled salsa in August. I received the bottled salsa promptly, but did not receive the frozen roasted chili. In mid-September I emailed customer support to follow up and was told I would receive the order no later than the third week of September. It is now the end of the last week of September, and I have not received the frozen chili. I called customer support today and was told my order will be shipped 'next week'. Nice. More of the same. It appears the quality of what I ordered is so bad that they refuse to ship it. I hope others have had better luck. I will now have to challenge the charge on my credit card. Darn it! I wanted some chili. I used up the last of last year's order a week ago. That shipment was pretty good :)