My order had to be placed 3 times. The first sas the initial order, which never came, because UPS said it had been ruined and destroyed; and Hatch chile was notified. I called and UPS had not notified Hatch Chile, but they sent the order to me again. The second order came completely thawed, and we were afraid to refreeze it, and we couldn't possibly eat it all right away. The third time we ordered the products with 1 day air delivery, $25+ dollars more on top of the $147 already paid. That order came today. The ice was melted, but the products were still frozen... no problem. The customer service guy was very polite through it all.