I do not write negative reviews but this is one of those circumstances that I feel warrants some positive criticism. I ordered and paid for ten ponds of MEDIUM heat, roasted, peeled and frozen hatch chilis on September 9, 2016, to be shipped to my house in two business days. I heard nothing for a week and so I looked the contact information up and emailed the company. I received an email explaining there had been a change in east coast shipping procedures and I should receive my order within a week. I received the order on the 22nd of September. The chilis were nicely packed in a styrofoam cooler and looked very nice in their individual packages. I opened one package the next week and was very disappointed. They were not medium heat not even close. I wouldn't even confided them mild heat but more like super weak heat. I do not like extremely hot peppers and have been satisfied with all other medium chilis I have purchased. I will order more chili from another provider and unfortunately would not recommend this company at all. Perhaps this experience is not the norm for this provider and I sincerely hope that is the case but my experience has been one that left me very unsatisfied. Respectfully, Scott W. Savannah GA.