To be honest I am a little disappointed after my first experience with The Hatch Chile Store. After ordering fresh red chiles, the order was not shipped on the day that it was scheduled to leave. I submitted a couple of emails to customer service that went unanswered. Someone did finally call me back after leaving a message, but by then I was too late to get the fresh chile as you were finished with the harvest. I accepted the frozen equivalent of the 10# fresh that I was hoping for. For me I enjoy the roasting of the chiles, so I was disappointed to miss out for this season.