I decided to surprise my parents, who used to live in Albuquerque, with Hatch Chiles as a Christmas present this year. My Dad's all-time favorite chilies. I have sent them fresh from our local store, but he works so hard roasting and peeling that I thought I would save him the trouble and send the already prepared chilies this year. I paid extra for the 2 Day shipping as recommended on The Hatch Chile Store web site. My order was accepted on Dec. 19. By Dec. 23rd, the chilies had not yet arrived. They of course were closed all day on the 23rd and 26th. I ordered two items. One of which was delivered on December 30th, the other was delivered January 6th. No offers of credit. No explanation other than a distributor screwed up. Nothing.